Caprock Cafe Training - last page

Vocabulary flashcards covering Page 1 notes from Caprock Cafe training.

Black Out Times (phone)

Times when phone use is restricted: 11:00 AM to 2:00 PM.

Steps of Salesmanship and Service

The four steps: 1) name two appetizers, 2) promote daily drink specials, 3) name two desserts, 4) handle card payments, prepare, and ring in drinks.

Dress code for wait staff (Caprock Cafe)

Uniform rules: Caprock cafe top; bottoms must be solid color (jeans, shorts, or skirts); athletic skirts allowed; hats (cowboy or baseball) allowed only if solid color or with a Texas team logo.

Reason customers quit going to a restaurant

Employee indifference.