13 - Consumer Rights and Responsibilities

Chapter 13

Guarantee

A promise by a manufacturer to repair or replace goods free of charge if the develop a fault within a state period of time

False Economy

When we buy something that either costs less than other brands but seems to be better value but turns out in the long run to be more expensive

Consumer Rights

• Merchantable Quality

• Fit for purpose

• Match Description

• Match Sample

• Services must have qualifications

• Receipt given

Retailer’s Responsibilities

• Tell the truth

• Can only mention past higher price if they actually sold the product

• Legal signs

• Certain information