AICE Travel and Tourism Review

Flashcards related to AICE Travel and Tourism Review

Good

Tangible item that is owned; hotel giving out bathrobes

Service

Something done for a person; housekeeping

Ancillary

Add on; travel insurance, guided tours

Perishability

Product that can expire after a given amount of time; online tickets

Seasonality

Availability of an item for a limited time; ice skating in times square

Intangibility

Something you can't physically touch; online purchase

Sustainable

Little impact; skiing

Responsible

Making better place for people to live/visit

Domestic Tourism

When people who are residents of their country travel within their country

International Tourism

Residents traveling between or within countries outside of their own

Inbound Tourism

People visiting a country they are not residents of; an Italian traveling to Greece

Outbound Tourism

Visits by the resident of a country outside of their country; American going to Spain is outbound tourism towards the US but inbound tourism for Spain

MEDC

Strong economically developed country; United States

LEDC

Low economically developed country (limited access to healthcare, nutrients)

VFR

Visiting friends and family

Direct employment

Jobs providing the goods; desk clerk, airline pilot, tour guide

Indirect employment

Support but not directly involved with supplier

Internal customer

People within the organization who receive goods or services from another part of the business; an employee asking housekeeping for help -> the employee is then the housekeepers customer even though they are both working there