Abilities, Personality, Values, Attitudes

Personality

The relatively stable set of traits that affect the way one interacts and influences behaviour. Can include values and motives.

Ability

The capabilities one has and holds.

What are the 3 categories of abilities

IQ, EQ, CQ

What is another word for capability

Core competency/skills/strenghts/talents

Can one change their abilities?

Yes

What are the 3 approaches to accessing employee performance?

Dispositional

Situational

Interactionist

What is the safest and most ethical approach to assessing employee performance?

Interactionist - believe in both dispositional and situational influence on behaviour.

IQ - Cognitive ability

Capacity to learn end process information (reading, comprehension, mathematical patterns, spatial patterns) GMAT LSAT MCAT

EQ- Emotional Inteligence

Ability to identify emotions and manage those emotions

4 kinds of EQ

Developed by: Daniel Goleman 2003
Self Awareness, Social Awareness, Self Management, Relationship management

What are 3 things that positively correlate with emotional intelligence?

• perceptions of leadership

• Coping with stress

• job performance

What did Daniel Goleman say about EQ and IQ?

Eq makes up about 80-90% of leadership. At some point, IQ stops your growth and EQ is what can drive it forward. Once you are on the job you are competing with people of the same iq as you.

CQ- Cultural inteligence

Persons ability to work in areas of diversity.

What are the two types of diversity?

Surface - able to see differences and respect them.

Deep - (upbringing, schooling, background) non necessary visible differences that affect values, views and thinking. - This is harder to work through

What is hard to develop and and even harder to develop in deep diverse teams?

Synergy

How does one measure CQ?

CQ - Strategy - how a person interprets and understands cultural experiences

CQ- Knowledge - understanding of how cultures are similar and different

CQ - Motivation - interest in experiencing other cultures and interacting with

CQ- Behaviour - ability to modify their own verbal and non verbal behaviour to be appropriate for different cultures

What is another term for CQ - Motivation?

Drive

What is another word for CQ- Behaviour?

Action

Cultural inteligence will predict what?

Your success in diversity-related situations like the global market.

What is the personality model?

Big 5+7

Which five factors of the personality model hold up across cutlures?

Extraversion

Emotional Stability

Agreeableness

Conscientiousness

Open to experience

Explain contentiousness

organized, ihsan, attention to detail, can see big and small picture, dependable, high time amnagement

Which of the big five is most likely to get you job the fastest?

Contentiousness

Which personality variable is highly correlated with satisfaction and organizational commitment?

Agreeableness

Which of the personality principles is critical for change management?

Open to experiences

Locus of controll

belief the ones behaviour is controlled by internal or external forces

Self monitoring

the degree to which people observe and regulate how they apear in social settings

Which personality factor would help a politician?

Self Monitoring

Self esteem vs Self efficacy

Belief in self, belief in self in specific tasks

± affectivity

Optimist / Negatisit

What other personality factor relates to affectivity?

Locus of controll

Proactive

Do you like to make positive change? Develop one self? ect.

Core self evaluations

Overall view of your self-worth

Self-esteem

Self efficacy

Locus of control

emotional stability

What descriptors make up the core compass/source?

Value systems

What are the 5 biggest aspects of the value system

Broad tendency, enduring beliefs, nonnegotiables, difference, organizational fit

What are the 6 Hofstede Cultural Value systems in organizations?

• Work centrality - value of work

• Power distance - power distribution/use

• uncertainty avoidance - risk taking comfort

• masculity/feminity - gender roles / sexual equality

• Individualism / collectivism - team loyalty vs in house comp

• long term/ short term

what 2 cultual value systems relate tot he triple bottom line?

long term, collectivism

what probelm do ogarnizations with a ndividualism value system suually ahve?

only focused on profit

describe attitudes

fairly stable evalutative tendency to respond to something ina consistent manner.

what are the 2 attitudes

Organizational commitment and job satisfaction

what determins job satisfaction

• all facists of the job

• Discrepancy - the dissonance between what you promised and is happening

• fainess

• disposition - personality (affectivity)

• mood and emotion - not predisposed - determined by events

• work factors - ambient forces

what are the 3 catergories of afireness?

distributive - inequity compared ot soemone else

procedural - systemic

interactional - perception of interpersoanl relations

are work factors internal or external?

external

what are 4 examples of work factors?

1. challenge

2. compensation

3. career opportunities

4. people

What are teh 6 consequesnces of job disatisfaction?

1. absenteesim

2. turnover

3. preformace measure

4. ocb

5. counterproductive work behvaiour - sabatoge

6. customater satusfaction and profit - tangible organization measures

what are the 4 types of preformance emasure job disatisfaction consequences?

• doing the bare minimum

• stealing

• underpreforming

• overpreforming

expalain esclation of commitment

the more time, money and effort you put in something, the less likely you are to leave or th emore commited you are

What is and OCB

organizational citizenship behvaiours - actions out of the job description

what are teh 3 organizational commitment attitudes?

Affectice commitmitment - identified (values, ebelifs, culture, service)

continuance commitment - cost in leaving (monetary or qualitative, opprtunity ect.)

normative commitment - idiology or obligation

equation of attitude

beleife + values → attitude - > behaviour