Abilities, Personality, Values, Attitudes

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50 Terms

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Personality

The relatively stable set of traits that affect the way one interacts and influences behaviour. Can include values and motives.

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Ability

The capabilities one has and holds.

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What are the 3 categories of abilities

IQ, EQ, CQ

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What is another word for capability

Core competency/skills/strenghts/talents

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Can one change their abilities?

Yes

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What are the 3 approaches to accessing employee performance?

Dispositional

Situational

Interactionist

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What is the safest and most ethical approach to assessing employee performance?

Interactionist - believe in both dispositional and situational influence on behaviour.

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IQ - Cognitive ability

Capacity to learn end process information (reading, comprehension, mathematical patterns, spatial patterns) GMAT LSAT MCAT

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EQ- Emotional Inteligence

Ability to identify emotions and manage those emotions

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4 kinds of EQ

Developed by: Daniel Goleman 2003
Self Awareness, Social Awareness, Self Management, Relationship management

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What are 3 things that positively correlate with emotional intelligence?

  • perceptions of leadership

  • Coping with stress

  • job performance

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What did Daniel Goleman say about EQ and IQ?

Eq makes up about 80-90% of leadership. At some point, IQ stops your growth and EQ is what can drive it forward. Once you are on the job you are competing with people of the same iq as you.

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CQ- Cultural inteligence

Persons ability to work in areas of diversity.

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What are the two types of diversity?

Surface - able to see differences and respect them.

Deep - (upbringing, schooling, background) non necessary visible differences that affect values, views and thinking. - This is harder to work through

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What is hard to develop and and even harder to develop in deep diverse teams?

Synergy

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How does one measure CQ?

CQ - Strategy - how a person interprets and understands cultural experiences

CQ- Knowledge - understanding of how cultures are similar and different

CQ - Motivation - interest in experiencing other cultures and interacting with

CQ- Behaviour - ability to modify their own verbal and non verbal behaviour to be appropriate for different cultures

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What is another term for CQ - Motivation?

Drive

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What is another word for CQ- Behaviour?

Action

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Cultural inteligence will predict what?

Your success in diversity-related situations like the global market.

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What is the personality model?

Big 5+7

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Which five factors of the personality model hold up across cutlures?

Extraversion

Emotional Stability

Agreeableness

Conscientiousness

Open to experience

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Explain contentiousness

organized, ihsan, attention to detail, can see big and small picture, dependable, high time amnagement

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Which of the big five is most likely to get you job the fastest?

Contentiousness

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Which personality variable is highly correlated with satisfaction and organizational commitment?

Agreeableness

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Which of the personality principles is critical for change management?

Open to experiences

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Locus of controll

belief the ones behaviour is controlled by internal or external forces

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Self monitoring

the degree to which people observe and regulate how they apear in social settings

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Which personality factor would help a politician?

Self Monitoring

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Self esteem vs Self efficacy

Belief in self, belief in self in specific tasks

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± affectivity

Optimist / Negatisit

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What other personality factor relates to affectivity?

Locus of controll

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Proactive

Do you like to make positive change? Develop one self? ect.

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Core self evaluations

Overall view of your self-worth

Self-esteem

Self efficacy

Locus of control

emotional stability

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What descriptors make up the core compass/source?

Value systems

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What are the 5 biggest aspects of the value system

Broad tendency, enduring beliefs, nonnegotiables, difference, organizational fit

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What are the 6 Hofstede Cultural Value systems in organizations?

  • Work centrality - value of work

  • Power distance - power distribution/use

  • uncertainty avoidance - risk taking comfort

  • masculity/feminity - gender roles / sexual equality

  • Individualism / collectivism - team loyalty vs in house comp

  • long term/ short term

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what 2 cultual value systems relate tot he triple bottom line?

long term, collectivism

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what probelm do ogarnizations with a ndividualism value system suually ahve?

only focused on profit

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describe attitudes

fairly stable evalutative tendency to respond to something ina consistent manner.

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what are the 2 attitudes

Organizational commitment and job satisfaction

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what determins job satisfaction

  • all facists of the job

  • Discrepancy - the dissonance between what you promised and is happening

  • fainess

  • disposition - personality (affectivity)

  • mood and emotion - not predisposed - determined by events

  • work factors - ambient forces

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what are the 3 catergories of afireness?

distributive - inequity compared ot soemone else

procedural - systemic

interactional - perception of interpersoanl relations

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are work factors internal or external?

external

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what are 4 examples of work factors?

  1. challenge

  2. compensation

  3. career opportunities

  4. people

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What are teh 6 consequesnces of job disatisfaction?

  1. absenteesim

  2. turnover

  3. preformace measure

  4. ocb

  5. counterproductive work behvaiour - sabatoge

  6. customater satusfaction and profit - tangible organization measures

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what are the 4 types of preformance emasure job disatisfaction consequences?

  • doing the bare minimum

  • stealing

  • underpreforming

  • overpreforming

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expalain esclation of commitment

the more time, money and effort you put in something, the less likely you are to leave or th emore commited you are

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What is and OCB

organizational citizenship behvaiours - actions out of the job description

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what are teh 3 organizational commitment attitudes?

Affectice commitmitment - identified (values, ebelifs, culture, service)

continuance commitment - cost in leaving (monetary or qualitative, opprtunity ect.)

normative commitment - idiology or obligation

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equation of attitude

beleife + values → attitude - > behaviour