Mortuary Management II: Exam 3 review: shipping, disasters, mausoleums, clergy-FD relationships, management, VA benefits, cremation, marketing, HR, etc...

Domestic Shipping

the returning of human remains to a place of origin for final ceremonies and disposition

*need burial transport form

WITHIN THE US

President Abraham Lincoln

promoted embalming and shipping of remains! declared that union soldiers lost in the civil war get embalmed and shipped back home for burial.

where were people buried in the past?

people generally used to get buried in whatever town they died, (domestic shipping of bodies was rare!)

Changed with the invention of the railroad in the 1800's.

What was the effect of the Invention of the railroad on domestic shipping?

allowed for bodies to be shipped back to their hometown if they died in another city.

Bodies were still traveling UNEMBALMED, though.

Dr. Thomas Holms

Father of embalming

officer in the union army- prepared fallen soldiers to be shipped home.

what elements were provided by the union in the civil war?

embalming, pine box, clothing, train transportation to hometown, telegram to inform the family

What death shipping customs changed during WWI?

-returning the human remains was a sacred obligation

-tracking of soldiers via dog tags was introduced

what changed in death shipping customs during WWII?

-slow returning of bodies got faster

-use of air, rail, and sea

What death shipping customs changed during the Korean war?

-airline decedent transportation was becoming much faster and more efficient

What death shipping customs changed during the Gulf War?

-slain soldiers can be returned to families within 48 hours after being killed in action

-once in the US they will be domestically shipped back to hometown

What death shipping customs changed as a result of 9/11?

airport security got much more strict and as of 2004 (!!!!) you must be "Known Shipper"

What are the requirements to deliver or recieve human remains at the airport?

-2 forms of ID (picture ID or state license) can't be expired !

today is embalming required by airlines for domestic shipping?

yes! unless reasonable religious exceptions are present. if so.... lots of ice and Ziegler case.

Shipping casketed remains

body should be completely lowered in the casket, face and hands covered, remove cap from locking mechanism (to prevent pressure explosions)

use new air tray!!!

attach shipping envelope to head of container.

body transport permit!!

combo vs air tray

air tray = casketed remains

combo unit = Un-casketed

shipping non-casketed remains

use NEW combo unit!

-plastic undergarments

-minimum of hospital gown

-wrap in sheet (NOT PLASTIC BC of MOLD)

Foreign vs domestic shipping

- Foreign: out of United States

- Domestic: within United States

Shipping remains to foreign countries

- call embassy or consulate

- comply with regulations of destination country

- may need to translate documents

- may need wood outer shipping box

Documents in Foreign shipping

all countries require legalization of authentication of documents

- certified copies

- burial transit form

- non-contagious disease letter

-embalmers non-contraband affidavit

Apostille

-The verification of a notary seal or governmental agency seal and accompanying signature

-obtained at the secretary of state or a county registrar.

Receiving Remains from Abroad

The family needs to contact the US Embassy

Decisions need to be made quickly (some bury within 3 days)

embalming standards are not uniform in many countries

Consular report of death overseas

Blue book, yellow book or Red book

book used to look up other US funeral homes- also has regulations for shipping to other countries.

Mass Fatality Incident (MFI)/Disasters

an incident where more deaths occurred than can be handled by local authority.

MFI's/Disasters can be.....

natural, man-made, or hazard.

whose responsibility are Mass Fatality Incidents/Disasters?

Local responsibility

Natural Disasters

a natural event such as a flood, earthquake, famine, or hurricane that causes great damage or loss of life.

Accidental Disaster

(human made)

air crash, chemical fire, train crash, product recall

Man-Made disasters

homicide, suicide, chemical dumping, cults, terrorism

Victims of MFI's include

- next of kin

- those who have suffered the loss of a loved one

- those who have lost their homes

- those who mourn the loss of their pet

- workers on disaster response teams.

Major Concerns with MFI's/Disasters

- rescue of the living

care/medical

- attention for survivors

- removal of those not involved

- protection of the disaster areas

- marking the location of fatalities.

- removal of the dead

- identification of remains

- final disposition

- notification of NOK

- psychosocial/spiritual needs

MFI Responders include

Medical, police, fire, national guard, volunteers, clergy, counselors, scientific experts, government representatives, funeral directors

What is D-MORT?

a team of experts in the fields of victim identification and mortuary services

Morgue Stations

triage

prints

dental charting

dental X-ray

Body X-Ray

Autopsy

Anthropology

Embalming

Dress/Wrap

casketing

Storage

Cemeteries

"sleeping Place"

dedicated for the final disposition of dead human bodies or cremated remains.

do cemeteries and funeral homes facilitate peace?

yes, because its appropriate for people to express their emotions

Cemeteries and Immortality

People want to be remembered after they die (monument, grave, niche, mausoleum.. Etc.)

breakdown of cemetery

section, block, lot, plot

(some b**ches like popcorn)

Cemetery evolution

1. churchyard cemetery

2. the garden cemetery

3. the memorial park (all flush/flat stones)

(cemetery evolution) Churchyard

-the church was the most appropriate place to bury the dead- close to god

-the deceased's position in the church would determine where they were buried

(evolution of cemeteries) why did we move from churchyard to Garden burials?

Less church influence, Space issues, and Diseases! the new designs separate the dead and the living.

(evolution of cemeteries) Memorial Park

-eliminated upright monuments (ALL FLATS)

-time and labor for ground maintenance was greatly reduced

Who Created the first memorial Park?

Dr. Hubert Eden, to create a beautiful place that celebrates life.

Green Cemeteries

Offer natural burial, bodies are not embalmed and are wrapped with a biodegradable cloth instead of being placed in a coffin or casket.

LawnCrypt

pre-buried concrete liner or outer buried

Latin term "monere"

means "to remind" or "to warn"

led to the term "monument"

Marker

-a small headstone

-usually of one piece

-used to identify individual graves

Memorial

a physical object that is designed for the purpose of remembering (remains are NOT present)

Types of Markers

temporary

upright

slant

flat

bevel

bronze

bench

(types of markers/monuments) Upright

consists of a tablet/die (lists the epitaph) and a base (holds up the tablet/die)

can be Horizontal or Vertical!!!!!

(types of markers/monuments) Temporary

temporarily marks the grave, will later be replaced by the actual marker

(types of markers/monuments) slant

16''-18" in height - between 45 degree angles and 90 degrees

(types of markers/monuments) flat/flush

top is even with the surrounding terrain - 24-14 inches

(types of markers/monuments) bevel

small headstone, set above ground, slightly slanting top. may have a base

(types of markers/monuments) Bench

top piece supported by two standards

- can be used at parks, private residences

Pitched

not polished - rough stone like texture

Polished 2

Front and back of the memorial are smooth

Polished 3

front, back, and top of a memorial are smooth

polished 5

front, back, top, and sides of a memorial are smooth

Sand Carving

a rubber stencil is placed on the memorial, a direct stream of abrasive is blown under high pressure against the memorial, thus etching away the pattern into the stone that is laid out by the rubber stencil; used for two-dimensional design such as lettering

Epitaph

(n.) a brief statement written on a tomb or gravestone

Cenotaph

a monument erected to the memory of the dead, with the dead human body not present

Mausoleums

building containing crypts and vaults for entombments, originated in Egypt

-private

-community

-chapel (has a chapel inside)

-garden

factors to consider when trying to get a masoleum

- expense

- cemetery regulations or restrictions

- number of individuals that use it

- style of mausoleum

columbarium

mausoleum for cremated remains!

Reasons for above ground entombment

clean and dry

people dislike ground burial

convenience in inclement weather

vast majority of the funeral services are ____________.

religious!

most Americans prefer a ________________ during a funeral service.

Minister

the non-religious alternative to a clergy is a _______________.

celebrant

its our job to do ______ percent of getting along with the clergy

99

Clergy may require assistance from the ______________.

funeral director, church, or home

things to consider when working with clergy

-notify the clergy of everything!

-place of service

-public viewing (close or open the casket??)

-honorarium

-funeral costs

management

The act of motivating people towards the achievement of goals

funeral home management

to achieve goals of the funeral home through the use of people and resources.

(Functions of Management) Planning

the manager must envision the end result at the start of the process.

-critical thinking

-develop a complete plan

- NEED the ability to think strategically

(Functions of Management) Mission Statement

Describes the purpose of the organization

- identifies clientele

- areas of specialization

- 1-2 sentences

- products and services offered

(Functions of Management) Goals

Broad statements about what an organization wants to achieve

- general terms

- basic plan

- no time periods

Funeral Service Manager

takes goals of the funeral home and Analyzes them, generates enough enthusiasm with the staff, implements those goals for the firm's success.

What are the primary objectives for the funeral home?

to meet the death needs of the grieving families that select our funeral home.

What is the secondary objective of the funeral home?

to ensure funerals generate enough money!

to meet expenses, make improvements, and to generate a reasonable return on investment.

Objectives:

Specific, short-term statements detailing how to achieve the organization's goals.

A manager must...

- have the ability to deal with people and their problems

- understand the dynamics of effective human relations

- be tolerant of diversity

- be able to communicate

- inspire trust and loyalty

- lead by example

- be ethical and fair but firm

A manager must have knowledge in:

- finances

- marketing

- human resources

- facilities

- technical

- communications

- office dynamics

Organization

Work should be divided into manageable units.

working as a team increasing productivity and raises morale.

Control should not equal ____________ to a manager.

Power

Human resources are for.......

hiring, terminating, employee problems, morale?

Employee Problems

The most frustrating challenges faced by management

-expensive -Causes low productivity

Veteran benefits

funeral allowance, interment , transport expenses, grave marker, flag.. etc.

- 300 $ burial expense allowance

- 150 $ plot allowance if not in a fed. cemetery.

form 21-530

Application for Veterans Burial Benefits

(Plot-interment allowance contained therein)

what time frame do you have to apply for burial benefits?

2 years from date of BURIAL

Allowable services to spend VA money on:

hearse/coach, limosine, use of chapel, services of FD, funeral home's staff soloist.

Form 21-2008

Application for United States Flag for Burial Purposes

Items that require a recipt if paid for with VA money:

minister fees, watchers, charges for the grave or grave space, cremation charges.

Items that require a recipt if paid for with VA money:

VA form 40-1330

Application for Standard Government Headstone or Marker

SSA-721 Form

Statement of Death by Funeral Director

Define Small Business

any independently owned and operated business that is not dominant in its competitive area

Entrepreneur

A person who organizes, manages, and takes on the risks of a business.

Sales Criteria to be a small business

-actively managed by its owner

- highly personalized

- largely local in its area of operations

- largely dependent on internal sources of capital to finance its growth

-business is not a major force in the particular industry

manufacturing

The process of making a raw material into a finished product; especially in large quantities.

merchandising

the purchasing, pricing, display and sale of merchandise