Business Etiquette

A flashcard set for FBLA Business Etiquette (State and National).

Why is a professional handshake still the professional standard?

A handshake conveys confidence, respect, and sincerity, establishing a connection in a business setting.

Explain the importance of direct eye contact.

Direct eye contact shows attentiveness, honesty, and engagement in a conversation.

In what situations are handshakes not appropriate?

Handshakes are not appropriate during illness or pandemics due to the risk of spreading germs.

What is the importance of active listening when meeting another person?

Active listening involves fully concentrating and responding to the speaker, helping to build rapport and avoid misunderstandings.

Why is remembering someone's name important?

Remembering names shows respect and values individuals, enhancing personal interactions.

Explain the power of a first impression.

First impressions are lasting and can significantly influence future interactions.

What should you avoid when meeting someone for the first time?

Avoid making value judgments based on appearance or background.

Why is it important to respect people's personal space?

Invading personal space can make individuals feel uncomfortable.

How can self-assessment improve first impressions?

Self-assessment helps identify areas for improvement in communication, enhancing interpersonal skills.

Why should initial introductions not focus on pursuing a sale?

The goal of an introduction is to build rapport, not to sell, which can be perceived as pushy.

How do word choices impact first impressions?

Words convey professionalism and personality; choosing respectful, clear language is crucial.

Why should you avoid discussing politics and religion during initial interactions?

These topics can lead to disagreements and should be avoided to maintain neutrality.

Explain the significance of saying 'please' and 'thank you.'

These phrases demonstrate politeness and appreciation for others.

What's the importance of acknowledging others at an event?

Acknowledging others makes them feel valued and fosters connections.

What is 'business card pushing' and why is it a turnoff?

Aggressively handing out business cards can appear impersonal and self-serving.

What should be considered when selecting a topic for a speech?

The topic should be relevant to the audience and suitable for the occasion.

Why is an engaging introduction important for a speech?

It captures attention, establishes credibility, and provides context.

What is the value of clear main points in a speech?

They help the audience follow along and understand key messages.

How do compelling supporting materials enhance a speech?

They provide evidence and credibility, making the speech persuasive.

What should a conclusion in a speech achieve?

It summarizes main points and leaves a lasting impression.

Define the importance of using clear, vivid language in a speech.

Clear language is understandable, while vivid language engages the audience's senses.

How can word choice emphasize main points of a speech?

Strategic choices highlight key ideas and make them memorable.

What role does vocal expression play in engaging an audience?

Vocal expression varies pitch and tone to convey emotion and maintain interest.

Why is audience engagement important in a speech?

Engaged audiences are more likely to listen, understand, and remember the message.

How does nonverbal behavior support a verbal message?

Nonverbal cues like posture and gestures should reinforce what is being said.

Why is adapting a presentation to the audience necessary?

It ensures the speech is relevant and engaging for the specific audience.

How do visual aids enhance a speech?

They help illustrate points and maintain audience interest.

What role does credible evidence play in persuasive speech?

It supports claims, making the speech more effective.

How does a speaker's appearance impact the audience's perception?

Professional attire and attitude enhance credibility.

What should an effective conclusion in a speech accomplish?

It summarizes key points and leaves a memorable final thought.

What is the importance of table manners and dining decorum?

They reflect professionalism and create a positive atmosphere during meals.

Why is arriving on time important for a meal?

It shows respect for the host and other guests.

Why are restaurant reservations significant?

They ensure a table is available and prevent waiting during business meals.

What does a proper business dining etiquette place setting include?

Appropriate placement of plates, utensils, glasses, and napkins.

Why is keeping personal belongings off the dining table important?

It prevents clutter and keeps the focus on the meal.

Describe the order of utensils in a dining place setting.

Utensils are arranged from outside in, according to the order they will be used.

What rules apply to passing food at the dining table?

Food is usually passed to the right, offering items to others before taking.

What are the key differences between continental and American eating styles?

American style involves switching the fork to the right hand; Continental style keeps it in the left hand.

What is the proper procedure for ordering food as a guest?

It’s polite to let the host order first and choose a dish similar in price range.

What kind of foods are better consumed at a business meal?

Foods easy to eat with utensils and minimize mess are preferred.

What is proper cell phone etiquette during business meals?

Cell phones should be silenced and put away to give full attention to others.

What constitutes proper posture and manners during a business luncheon?

Sitting straight and being polite and respectful to others is essential.

How should utensils be used at the dining table?

Each utensil has a specific purpose; they should be used correctly.

What are proper eating habits during meals?

Wait for the host to start eating and pace your meal with others.

What is the correct use of a napkin at the table?

The napkin is used to dab the mouth, placed on the lap while seated.

Describe the technique for cutting meat and salad at the table.

Cut meat one bite at a time and only cut salad if necessary.

What are some distracting table mannerisms?

Crunching ice, using a napkin to blow your nose, or talking with a full mouth.

What is the proper way to eat soup?

Spoon soup away from you and sip from the side of the spoon.

How should tips be calculated for service?

15-18% for moderate service and 20-25% for excellent service.

What should be clarified regarding payment of the restaurant bill?

Knowing who will pay prevents awkwardness at the end of the meal.

What's the proper way to break and butter bread?

Break bread into pieces and butter one piece at a time.

How should technology be used in a professional manner?

Use devices discreetly and prioritize face-to-face interaction.

What does giving full attention while on a cell phone entail?

Focusing solely on the conversation, avoiding distractions to show respect.

Define workplace etiquette for cell phone use.

Using phones discreetly, minimizing personal calls, and silencing notifications in meetings.

Why is it important to put your cell phone away at work?

It reduces distractions and helps maintain focus on work tasks.

Why should personal calls be avoided at work?

They can distract colleagues and are often inappropriate in a professional setting.

How does your cell phone ringtone affect your image?

An unprofessional ringtone may create a negative impression.

What is the importance of an appropriate backdrop for virtual meetings?

A professional backdrop maintains a positive image and avoids distractions.

What rules apply for first impression during group calls?

Speak clearly, don’t interrupt, and listen attentively, muting your microphone when not speaking.

What type of information should be avoided in phone conversations?

Avoid discussing confidential matters or gossip; stick to professional topics.

Why should phones be silenced during business meetings?

It shows respect and prevents unnecessary interruptions.

How can improper cell phone etiquette impact a professional career?

It can damage reputations, create a perception of unprofessionalism, and hinder relationships.

What must be realized about individuals using the internet?

Online communications lack nonverbal cues, leading messages to be misinterpreted.

Why should you be aware of inappropriate websites?

Awareness helps protect against malware and maintains a professional online presence.

What does it mean to put your best foot forward online?

Presenting oneself positively through proper grammar, spelling, and avoiding offensive language.

Why is sharing expert knowledge beneficial online?

It builds credibility and fosters positive interactions in communities.

How can respect for privacy be showcased online?

By protecting personal information and not sharing it without consent.

What is crucial about sharing accurate information online?

It helps maintain credibility and prevents the spread of misinformation.

How does the abuse of power affect online communication?

It can dominate discussions and create a hostile environment.

Why is forgiving mistakes essential for smooth internet interaction?

Patience and understanding promote a supportive online community.

How do internet rants impact professionalism?

They create a toxic environment, damaging reputations and escalating conflict.

What is important about concise messages?

Concise messages respect time and avoid overwhelming the recipient.

What are examples of communication breakdowns on the internet?

Misunderstandings, tone misinterpretations, technical issues, and information overload.

What is the purpose of proofreading emails?

It helps catch grammatical errors ensuring messages are clear and professional.

Why should 'reply all' be avoided?

Unnecessary responses clutter inboxes and may not be relevant to everyone.

What does writing in all CAPS signify in online communication?

It is interpreted as shouting and can come across as aggressive.

Why is respecting diverse opinions valuable in the workplace?

It fosters creativity and a positive work environment.

What are respectful strategies for discussing delicate workplace topics?

Active listening, focusing on facts, avoiding accusatory language, finding common ground.

What constitutes appropriate business attire?

Conservative colors, professional fabrics, well-fitting, clean, and pressed garments.

What are essential soft skills in business settings?

Attributes like communication, teamwork, time management, and problem-solving.

Explain the importance of maintaining a positive attitude at work.

It improves morale and productivity within the workplace.

Define a strong work ethic.

Dedication, responsibility, diligence, and commitment to quality work.

What does ethical behavior in the workplace involve?

Honesty, integrity, fairness, and adherence to moral principles.

Why is time management crucial?

It ensures tasks are done efficiently, showing respect for others' time.

What do reliability and accountability mean in a professional context?

Being dependable and taking responsibility for one’s actions and outcomes.

What are important organizational skills?

Skills that enhance task management, prioritization, and order maintenance.

What characteristics show dedication to your job?

Completing tasks, discipline, honesty, and politeness.

How does discipline play a role in the workplace?

It involves self-control and adherence to rules enhancing productivity.

What is the definition of leadership in the workplace?

Guiding and motivating others to achieve common goals.

Why is flexibility vital for success?

It enables adaptation to change and diverse environments in the workplace.

What is the procedure for sharing business cards internationally?

Present the card with writing facing the recipient, using the right hand, and read the received card.

Why is researching cultures important for global business?

It avoids misunderstandings and facilitates effective communication.

What are cultural variations regarding personal space and punctuality?

Expectations differ, requiring sensitivity in international interactions.

How do handshakes differ across cultures?

Handshake firmness, duration, and style can vary significantly by culture.

Why is English often considered the preferred language in international business?

It's commonly used as a common language, but awareness of fluency barriers is crucial.

Define multinational teams.

Teams with members from different countries for collaborative work.

What are cross-cultural teams?

Teams with diverse cultural backgrounds, possibly from the same country.

Why is understanding non-verbal communication important in global business?

Nonverbal cues can have different meanings, preventing misunderstandings.

What is the importance of communication in global business?

Clear communication is essential for achieving goals and coordinating activities.

How is organizational structure related to international etiquette?

Hierarchical structures and decision-making processes can differ across cultures.