Business Etiquette

A. Proper Introductions and Direct Eye Contact

1. Why is a professional handshake still the professional standard? A handshake conveys confidence, respect, and sincerity. It's a physical gesture of greeting and agreement that establishes a connection between people in a business setting.
   
   

2. Explain the importance of direct eye contact. Direct eye contact shows attentiveness, honesty, and engagement. It communicates that you are focused on the person you are speaking with and that you are interested in what they have to say.
   
   

3. Explain situations when handshakes are not appropriate (illness, pandemic). When someone is ill or during a pandemic, handshakes can spread germs. In these situations, verbal greetings or other non-contact gestures are more considerate.
   
   

4. Define the importance of active listening when meeting another person. Active listening means fully concentrating on what the other person is saying, both verbally and nonverbally. It involves paying attention, asking clarifying questions, and providing feedback to show that you understand. This helps build rapport and avoids misunderstandings.
   
   

5. Show respect by learning and remembering names quickly. Remembering someone's name shows that you value them as an individual. It's a sign of respect and helps to personalize interactions. Using memory techniques can be helpful.
   
   

6. Explain the power of a first impression. First impressions are lasting. People quickly form opinions about others, and these initial judgments can influence future interactions. A positive first impression can open doors, while a negative one can create obstacles.
   
   

7. Avoid making value judgments about people you meet. It's important to remain objective and open-minded when meeting someone for the first time. Avoid jumping to conclusions based on appearance, background, or other factors.
   
   

8. Respect people's personal space. Personal space varies by culture, but generally, it's important to be mindful of how close you stand to someone. Invading someone's personal space can make them feel uncomfortable.
   
   

9. Explain the importance of self-assessment to improve the first impressions you make. Self-assessment involves reflecting on your behavior and how it might be perceived by others. By identifying areas for improvement, you can enhance your communication and interpersonal skills, leading to better first impressions.
   
   

10. Explain why the initial introduction is not a time to pursue a sale. The primary goal of an initial introduction is to establish a connection and build rapport. Attempting to sell something too early can come across as pushy and off-putting.
    
    

11. Explain the importance of choosing words wisely to make a positive first impression. The words you use convey your intelligence, professionalism, and personality. Choosing clear, respectful, and positive language is crucial for creating a favorable impression.
    
    

12. Avoid discussing politics and religion. These topics are often sensitive and can lead to disagreements or offense. It's generally best to stick to neutral subjects in initial interactions.
    
    

13. Explain the power of saying "please" and "thank you." These simple phrases demonstrate politeness and consideration. They show that you value the other person and their time.
    
    

14. Acknowledge others and when in doubt, introduce people to others at the event. Acknowledging people makes them feel seen and valued. Introducing people helps to facilitate connections and create a welcoming atmosphere.
    
    

15. Explain how "business card pushing" can be a turnoff to other people. Aggressively handing out business cards can seem impersonal and self-serving. It's more effective to offer a business card when it's appropriate and the other person is interested.  

B. Public Speaking

1. Select a topic that is appropriate for the audience and the occasion. The topic should be relevant to the audience's interests and knowledge level, and it should suit the purpose of the speech (e.g., to inform, persuade, or entertain).  

2. Explain the importance of an engaging introduction that orients the audience to the topic. An engaging introduction captures the audience's attention, establishes the speaker's credibility, and provides context for the speech. It should clearly state the topic and purpose.  

3. Describe the value of clear main points for a speech. Clear main points help the audience follow the speaker's train of thought and understand the key messages. They provide structure and organization to the speech.  

4. Locate compelling supporting materials to validate the speech. Supporting materials, such as examples, statistics, and anecdotes, provide evidence and credibility to the speaker's claims. They make the speech more persuasive and informative.  

5. Explain why the conclusion/closure is so important in a speech. The conclusion summarizes the main points, reinforces the speaker's message, and leaves a lasting impression on the audience. It provides a sense of finality and closure.  

6. Define clear, vivid language and the importance of selecting the correct words for a speech. Clear language is easy for the audience to understand. Vivid language creates imagery and engages the audience's senses. Choosing the right words is essential for conveying the intended meaning and tone.  

7. Demonstrate a careful choice of words to emphasize the main points of a speech. Strategic word choice can highlight key ideas and make them more memorable. Repetition, strong verbs, and impactful phrases can be used for emphasis.  

8. Use suitable vocal expression to engage the audience. Vocal expression includes variations in pitch, pace, volume, and tone. It helps to convey emotion, enthusiasm, and sincerity, keeping the audience interested.  

9. Explain the importance of audience engagement for a speech. Engaged audiences are more likely to listen, understand, and remember the speaker's message. Techniques for engagement include eye contact, questions, and interactive elements.  

10. Demonstrate nonverbal behavior that supports the verbal message. Nonverbal cues, such as posture, gestures, and facial expressions, should reinforce the speaker's words. Confident and natural nonverbal communication enhances the speaker's credibility.  

11. Successfully adapt the presentation/speech to the audience. Tailoring the speech to the specific audience ensures that it is relevant, understandable, and engaging. This may involve adjusting the language, examples, or level of formality.  

12. Describe visual aids that enhance a speech. Visual aids, such as slides, charts, or images, can help to illustrate points, maintain interest, and improve audience comprehension. They should be used strategically and not distract from the speaker.  

13. Define how convincing persuasion is supported by credible evidence. Persuasive speeches are most effective when they are backed by reliable and trustworthy evidence. This evidence can include facts, statistics, expert opinions, and examples.  

14. Explain how the speaker's appearance and attitude impact the audience. A speaker's appearance and attitude influence how they are perceived by the audience. Professional attire, confident demeanor, and enthusiasm for the topic can enhance the speaker's credibility and persuasiveness.  

15. Define the importance of an effective conclusion for a speech. A strong conclusion summarizes key points, reinforces the central message, and provides a memorable ending. It leaves the audience with a clear understanding of what the speaker wants them to think or do.  

C. Table Manners and Dining Decorum

1. Explain the importance of table manners and dining decorum. Table manners are important because they reflect professionalism, respect for others, and social grace. Proper dining decorum helps to create a comfortable and positive atmosphere for business meals.  

2. Explain the importance of arriving on time for a meal. Arriving on time shows respect for the host and other guests. It demonstrates punctuality and consideration for everyone's schedule.  

3. Describe the importance of making reservations at a restaurant. Reservations ensure that a table is available and prevent unnecessary waiting. This is especially important for business meals where time is valuable.  

4. Describe the proper business dining etiquette place settings. A proper place setting includes the appropriate placement of plates, utensils, glasses, and napkins. Each item has a specific purpose and arrangement.  

5. Explain the importance of the table place setting and the need to keep personal belongings off the dining table. The place setting provides a structured and organized setting for the meal. Keeping personal belongings off the table prevents clutter and distractions.  

6. Describe the order of utensils in the dining place setting and where to place utensils when they have been used. Utensils are arranged in the order they will be used, from the outside in. Used utensils are placed on the plate to signal that you are finished with that course.  

7. Explain rules for passing food and condiments around the dining table. Food and condiments are typically passed to the right. It's important to offer items to others before taking them yourself.  

8. Explain the difference between continental and American eating styles. The document mentions these styles, and they refer to how utensils are held and used while eating. The American style involves cutting food and then switching the fork to the right hand to eat, while the Continental style involves keeping the fork in the left hand.  

9. Explain the appropriate procedure for ordering food at a luncheon or dinner where you are the guest. As a guest, it's polite to allow the host to suggest or order first. Choose a dish that is similar in price range to what the host orders.  

10. Describe food choices that are easier to consume professionally at a business luncheon or dinner. Foods that are easy to eat with utensils and minimize mess are preferred. Avoid overly saucy, messy, or difficult-to-manage dishes.  

11. Explain appropriate cell phone etiquette for business lunch or dinner. Cell phones should be silenced and put away during a business meal. It's important to give your full attention to the other people at the table.  

12. Define proper posture and manners for a business lunch or dinner. Proper posture involves sitting up straight and avoiding slouching. Good manners include being polite, respectful, and attentive to others.  

13. Explain the proper use of utensils at the dining table. Each utensil has a specific purpose, and it's important to use them correctly. This includes holding them properly, cutting food appropriately, and knowing when to use which utensil.  

14. Explain proper eating habits (waiting for the host to start, pacing your meal to finish at the same time as everyone else). It's polite to wait for the host to begin eating before starting your own meal. Pacing yourself ensures that you finish eating at roughly the same time as the other guests.  

15. Explain the proper use of a napkin at the dining table. The napkin is used to dab your mouth, not wipe it. It should be placed on your lap when you sit down and on the table when you leave.
    
    

16. Explain the proper technique for cutting meat and salad. Meat should be cut one bite at a time. Salad should be cut only if the pieces are too large to eat comfortably.
    
    

17. Describe distracting mannerisms at the dining table (crunching ice, using napkin to blow your nose, talking with your mouth full). These mannerisms are considered rude and disruptive. They can make others feel uncomfortable and detract from the conversation.
    
    

18. Explain the proper way to eat soup. Soup should be spooned away from you, and you should sip from the side of the spoon. Avoid slurping.
    
    

19. Calculate the appropriate tip for moderate and excellent service. Tipping is a way to show appreciation for good service. The standard tip for moderate service is typically 15-18%, and for excellent service, it's 20-25%.
    
    

20. Know in advance how the restaurant bill is being paid. It's helpful to clarify beforehand who will be paying the bill to avoid any awkwardness at the end of the meal.
    
    

21. Explain how to break and butter bread and rolls. Bread should be broken into bite-sized pieces and buttered one piece at a time.
    
    

22. Describe how to use technology in a professional manner. This refers to using laptops, tablets, or phones discreetly and only when necessary during a business meal. It's important to prioritize face-to-face interaction.  

D. Cell Phone Etiquette

1. Explain the importance of giving full attention to the other person/group on the cell phone. When you're on a call, it's important to focus solely on the conversation and avoid distractions. This shows respect for the other person and ensures clear communication.  

2. Define workplace etiquette for using a cell phone. Workplace etiquette involves using cell phones discreetly and professionally. This includes minimizing personal calls, silencing notifications during meetings, and avoiding loud conversations.  

3. Define the importance of putting your cell phone away at work and not in your lap. Keeping your phone out of sight reduces the temptation to check it and helps you stay focused on your work. Having it in your lap can be distracting and may appear unprofessional.  

4. Explain why the workplace is not the right place to make personal calls on the cell phone. Personal calls can be distracting to coworkers and may not be appropriate for a professional setting. It's best to handle personal matters outside of work hours.  

5. Describe how your cell phone ringtone impacts your personal image. An unprofessional or loud ringtone can create a negative impression. It's best to choose a subtle and professional ringtone.  

6. Make sure your backdrop is appropriate for Zoom, TEM, and other group meetings. A professional and uncluttered backdrop is important for video calls. It helps to maintain a professional image and avoid distractions.  

7. Describe rules for speaking and listening on group telephone/computer calls. In group calls, it's important to speak clearly, avoid interrupting, and listen attentively to others. Muting your microphone when not speaking can help to reduce background noise.  

8. Describe appropriate and inappropriate information to share on a telephone call. It's important to be mindful of what you share on a call. Avoid discussing confidential information or gossip. Stick to professional and relevant topics.  

9. Explain the importance of placing the cell phone on silence during business meetings. Silencing your phone prevents interruptions and shows respect for the other attendees. It demonstrates that you are fully present and engaged in the meeting.  

10. Describe how improper cell phone etiquette can have a negative impact on a person's professional career. Improper cell phone use can damage your reputation, create the impression that you're unprofessional, and hinder your ability to build relationships.  

E. Netiquette

1. Realize that individuals using the internet are humans who will react emotionally to messages sent. Online communication lacks the nonverbal cues of face-to-face interaction, so it's easy for messages to be misinterpreted. It's important to be mindful of the emotional impact of your words.  

2. Know where you are in cyberspace and the consequences of being on inappropriate websites. The internet contains a wide range of content, and it's important to be aware of the potential risks of visiting inappropriate websites. This includes protecting yourself from malware and maintaining a professional online presence.  

3. Put your best foot forward online. Your online presence is a reflection of your professional image. Use proper grammar and spelling, avoid offensive language, and present yourself in a positive light. 

4. Share expert knowledge online.  

   1. Explanation: This encourages contributing valuable insights and expertise to online communities. Sharing knowledge can build credibility, foster learning, and create positive interactions.  

5. Respect privacy of other people.  

   1. Explanation: This is a core principle of netiquette. It stresses the importance of protecting others' personal information and not sharing it without their consent.  

6. Explain the importance of sharing accurate information.  

   1. Explanation: In the age of misinformation, this is crucial. Sharing accurate information helps maintain credibility and prevents the spread of harmful or misleading content.  

7. Describe how the abuse of power impacts online communication.  

   1. Explanation: This refers to situations where someone with authority or influence uses it to dominate or manipulate online discussions. It can stifle others' voices, create a hostile environment, and undermine respectful communication.  

8. Explain the importance of forgiving other people's mistakes when using the Internet.  

   1. Explanation: Everyone makes mistakes, especially when learning new technologies. This emphasizes the importance of being patient and understanding with others' errors online.  

9. Describe how internet rants and flame wars result in unprofessionalism.  

   1. Explanation: Rants and flame wars involve angry, hostile exchanges. They damage reputations, escalate conflict, and create a toxic online environment, which is the opposite of professional behavior.  

10. Explain the importance of sending concise messages that respect the receiver's time and bandwidth.  

    1. Explanation: In the digital age, people are often bombarded with information. Being concise and to the point in messages shows consideration for the recipient's time and avoids overwhelming them.  

11. Give examples of how communication using the Internet can break down.  

    1. Explanation: Examples include misunderstandings due to lack of nonverbal cues, misinterpretations of tone, technical difficulties, and information overload.  

12. Describe the need to proofread a message before sending it electronically.  

    1. Explanation: Proofreading helps catch errors in grammar and spelling, which can make a message unclear or unprofessional. It ensures the message is clear, concise, and error-free.  

13. Make sure to not send a response for a message "To All."  

    1. Explanation: This refers to avoiding unnecessary "reply all" emails that clutter everyone's inbox. It's important to consider whether a response is relevant to the entire group or just the sender.  

14. Understand that a message in all CAPS represents inappropriate yelling.  

    1. Explanation: Using all capital letters in online communication is generally interpreted as shouting and can be seen as aggressive or rude.  

F. Professionalism

Here are the questions and detailed answers:

1. Explain the value of respecting diverse opinions at the workplace.  

   • Explanation: A workplace with diverse opinions fosters creativity, innovation, and problem-solving. Respecting different viewpoints promotes inclusivity and a positive work environment.  

2. Describe respectful strategies for discussing delicate topics at the workplace.  

   • Explanation: Strategies include active listening, using "I" statements, focusing on facts, avoiding accusatory language, and finding common ground.  

3. Describe appropriate business attire (colors, fabrics, correct fit, clean and pressed).  

   • Explanation: Appropriate attire varies by workplace but generally includes conservative colors, professional fabrics, well-fitting clothes, and clean, pressed garments.  

4. Define important soft skills for business and social settings.  

   • Explanation: Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Examples include communication, teamwork, problem-solving, and time management.  

5. Explain the importance of a positive attitude.  

   • Explanation: A positive attitude improves morale, increases productivity, and fosters a more enjoyable work environment.  

6. Define effective work ethic.  

   • Explanation: A strong work ethic involves dedication, responsibility, diligence, and a commitment to quality work.  

7. Define ethical behavior for the workplace.  

   • Explanation: Ethical behavior involves honesty, integrity, fairness, and adhering to moral principles in all workplace interactions and decisions.  

8. Describe the importance of time management and being punctual.  

   • Explanation: Time management ensures tasks are completed efficiently, and punctuality demonstrates respect for others' time and commitment.  

9. Explain the importance of reliability and accountability.  

   • Explanation: Reliability means being dependable and trustworthy, while accountability means taking responsibility for one's actions and outcomes.  

10. Describe important organizational skills.  

    • Explanation: Organizational skills help individuals manage tasks, prioritize work, and maintain order, leading to increased efficiency and productivity.  

11. List characteristics that show dedication to your job.  

    • Explanation: Characteristics include completing tasks, discipline, honesty, and politeness.  

12. Describe discipline and its important role in the workplace.  

    • Explanation: Discipline involves self-control, adherence to rules and procedures, and a focused approach to work, contributing to a productive and orderly environment.  

13. Define leadership in the workplace.  

    • Explanation: Leadership involves guiding and motivating others, setting a vision, and inspiring teamwork to achieve common goals.  

14. Explain the importance of flexibility for success.  

    • Explanation: Flexibility allows individuals to adapt to changing circumstances, new challenges, and diverse work environments, which is crucial for navigating the dynamic nature of the workplace.  

G. International Customs and Etiquette

Here are the questions and detailed answers:

1. Explain the procedure for sharing business cards in an international business setting.  

   • Explanation: The procedure varies by culture. Generally, it involves presenting the card with the writing facing the recipient, using the right hand (or both hands in some cultures), and taking time to read the card received.  

2. Explain why it is important to research other cultures before conducting global business.  

   • Explanation: Researching other cultures helps avoid misunderstandings, shows respect, and facilitates effective communication and relationship building.  

3. Explain different cultural views regarding personal space, punctuality, eye contact, and gift-giving.  

   • Explanation: These elements vary significantly across cultures. For example, personal space expectations, punctuality norms, directness of eye contact, and gift-giving customs all differ and require sensitivity.  

4. Explain how handshakes differ for different cultures and global communications.  

   • Explanation: Handshake firmness, duration, and the use of one or two hands can vary. Some cultures may have different greetings altogether, such as bowing.  

5. Explain how English is the preferred language for all participants in international business.  

   • Explanation: While English is often used as a common language in international business, it's crucial to be mindful of language barriers and avoid assumptions about fluency.  

6. Define multinational and cross-cultural teams.  

   • Explanation: Multinational teams consist of members from different countries, while cross-cultural teams include members with diverse cultural backgrounds, which may or may not be from different countries.  

7. Describe how understanding the importance of subtle non-verbal communication between cultures can be equally crucial in international business.  

   • Explanation: Non-verbal cues like body language, facial expressions, and gestures can have different meanings across cultures, leading to misunderstandings if not carefully considered.  

8. Explain the importance of communication within a global business setting.  

   • Explanation: Clear, effective communication is essential for coordinating activities, building relationships, and achieving business goals in a global context.  

9. Describe how organizational structure is related to international business etiquette.  

   • Explanation: Hierarchical structures, decision-making processes, and communication styles can vary across cultures, influencing how business is conducted.  

10. Describe strategies for forming agreements that represent financial benefit to all international partners of the agreement.  

Explanation: Strategies include thorough research, clear communication, understanding cultural nuances in negotiation, and finding mutually beneficial solutions that respect each partner's needs and interests.