2.7- Communication

Communication

The exchange of information between people.

Formal Communication

Exchange of information within a business using official channels, such as meetings and emails.

Informal Communication

Exchange of information using unofficial channels, such as social gatherings.

Feedback

A response to communication that confirms receipt and comprehension.

Organizational Structure

How activities such as task allocation, coordination, and supervision are directed toward the achievement of organizational aims.

Motivation

The process that initiates, guides, and maintains goal-oriented behaviors.

Leadership Style

The manner and approach of providing direction, implementing plans, and motivating people.

Corporate Culture

The shared values, beliefs, and norms of an organization that shape its identity and behavior.

Channels of Communication

The means by which information is transmitted in an organization.

Barriers to Communication

Factors that prevent information from being passed successfully between individuals.

Verbal Communication

Communication that relies on spoken words.

Non-Verbal Communication

Communication that involves body language, gestures, and visual cues rather than words.

Written Communication

Communication that relies on the written word, such as reports and emails.

Electronic Communication

Communication that takes place via electronic means, including email and social media.

Feedback Mechanism

Processes through which feedback is provided regarding communication effectiveness.

Two-Way Communication

Information is exchanged in both directions, allowing feedback and dialogue.

One-Way Communication

Information is passed in a single direction without feedback.

Vertical Communication

Information exchanged between different levels within an organization.

Horizontal Communication

Information exchanged between individuals or groups at the same hierarchical level.

Active Listening

Fully concentrating, understanding, responding, and remembering what is being said.

Clarity

The quality of being clear and understandable in communication.

Conciseness

Expressing information in as few words as possible while still conveying the message.

Empathy

The ability to understand and share the feelings of another person.

Persuasion

The process of convincing someone to do or believe something.

Networking

Building and maintaining professional relationships for support and opportunities.

Public Speaking

The act of performing a speech to a live audience.

Presentation Skills

The ability to effectively communicate information to an audience.

Body Language

Non-verbal cues, such as facial expressions and posture, that convey messages.

Persuasive Communication

Communicating in a way that influences others to accept an idea or take action.

Conflict Resolution

The process of resolving a dispute or a conflict in a constructive manner.

Negotiation

The dialogue between two or more parties aimed at reaching a consensus.

Social Skills

The skills used to communicate and interact with others effectively.

Interpersonal Skills

Skills used to interact with others, such as communication and relationship-building.

Teamwork

The combined effort of a group working together toward a common goal.

Collaboration

Working jointly with others to achieve a common objective.

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and the emotions of others.

Visual Communication

The use of visual elements to convey information and ideas.

Facilitator

A person who helps a group of people understand their common objectives.

Networking Events

Gatherings for individuals to meet, connect, and share resources.

Critical Thinking

The ability to think clearly and rationally, understanding logical connections between ideas.

Assertiveness

The quality of being self-assured and confident without being aggressive.

Interview Techniques

Strategies for effectively conducting and responding during interviews.

Cultural Awareness

The understanding and sensitivity to cultural differences in communication.

Group Dynamics

The social and psychological behaviors that occur within a group.

Listening Barriers

Obstacles that prevent effective listening, such as distractions or preconceived notions.

Non-Verbal Cues

Messages expressed without words, through gestures, tone, and facial expressions.

Information Overload

Situations where a person is overwhelmed by too much information.

Effective Questioning

The use of targeted questions to elicit ideas, thoughts, or information.

Message Framing

The way in which information is presented to influence perception.

Collaborative Learning

Learning that occurs when individuals work together to solve problems or complete tasks.

Social Media Communication

Interactions that take place through platforms designed for social networking.

Communication Styles

The ways in which individuals express themselves and interact with others.

Persuasive Writing

Writing intended to convince the reader to do or believe something.

Feedback Loop

Processes through which responses are sought and used to improve future performance.

Role-playing

A practice technique where participants act out scenarios to improve communication skills.

Decision-Making

The cognitive process of selecting a course of action from multiple alternatives.

Influence Tactics

Strategies used to sway the opinions or behaviors of others.

Communication Ethics

Principles that guide how communication should be conducted in a moral way.

Change Management

The process of helping individuals and organizations adapt to change.

Interpersonal Conflict

A disagreement between two or more individuals that affects their relationship.