Listening Skills

emphatic listening

We use ___ when we listen to someone relate her problems, hopes, or dreams, especially when the person doesn't want our approval or advice.

critical listening

If you intend to write a review of a CD for the school newspaper, you use ____

appreciative listening

If you buy a music CD to enjoy, you use ____ to enjoy it

active listening

if we try energetically to make sense of sounds, we are using

Passive Listening (learning)

feeling that the responsibility for communication lies with the speaker

Appreciative listening

listening to value what we hear

Discriminative listening

singling out one sound from a noisy environment

Empathic Listening

encouraging people to talk freely without the fear of embarrasment

Paraphrase

repeat in your own words what you think you heard

critical listening

listening to evaluate

Jumping on the bandwagon

an appeal to act a certain way because everyone else is

Stack the Deck

to give only one side of the story

Name-calling

assigning a negative label without any evidence

Propaganda

material designed to distort the truth or deceive the audience

Sounding Board

a listener who accepts what is said, tries to understand, and makes no judgments

What are the 7 habits of bad listening?

1. tuning out bad/dull topics,
2. faking attention,
3. yielding to distractions,
4. criticizing delivery or physical appearance,
5. jumping to conclusions,
6. overreacting to emotional words,
7. interrupting

How do good listeners provide feedback?

lots of practice with your attitude and body language (posture), staying alert (using your eyes, ears, and whole body), block out distractions, face the speaker, and establish eye contact

The responsibility for successful communication lies with the person doing the talking

False

Listening does not require a great deal of effort

False

We remember most of what we hear.

False

Better listening could save billions of dollars

True

We need different listening styles for different occasions

True

Listening is a learned skill

True

The spoken word affects us more powerfully than the written word

True

When we are thinking of what to say next, we are still listening

False

Emotions have nothing to do with listening

False

Silence is always a sign of good listening

False

We should give speakers feedback as we listen

True

Becoming an active ____________ will help you in your relationships, with your school, work, and on the job

Listener

Appreciative Listening

We use ____________ when we enjoy music, a bird's song, or the murmur of a brook

Discriminative listening

We use ____________ when we listen for a friend's voice in a crowded room

empathic listening

Counselors, psychiatrists, and good friends use ____________

Critical

____________ listeners are the most active of all listeners because they are deciding if someone is making sense

attention spans

Our very busy lives have caused us to develop short ____________

Listening

________________ is more complicated than just hearing