Studied by 6 peopleA supervisor at target is giving performance appraisals. he rates everyone very similar, with positive ratings. what type of error is performed
Leniency Error
procedures in which work tasks are broken down into simple component movements and the movements times to develop a more efficient method for performing the tasks
time-and-motion studies
women and certain ethnic and racial minorities are considered
protected groups
sandy attributed her poor presentation to her lack of sleep, while her co-worker attributed it to her unprofessionalism. what error has ocurred
actor observer bias
a movement based on the studies of Elton Mayo (Hawthorn effect) that emphasizes the importance of social factors in influencing work performance
human relations movement
bob does his performance appraisal, he assigned 10% of employees to the poor category, 20% to slightly above poor, 40% average, 20% good, and 10% to outstanding. what performance rating did he use?
forced distribution
finger dexterity and basic intelligence are both considered what from the KSAOs
abilities
sally worked at IKEA for 3 months but most of her performance appraisal is based on the last month. what error occured
recency effect
what are the steps in a successful training program
assess training needs
establish training objectives
develop & test training materials
implement program
evaluate training program
janet was informed she didn’t get the promotion she was working towards. she overheard her boss speaking with another employee that “Janet is too girly and couldn’t handle the requirements of the promotion like Dan” what has just occurred
adverse impact
what is construct related validity
when a measurement accurately measures what it is supposed to
what is a realistic job preview? what does it help with
an accurate presentation of the prospective job to the applicant. helps reduce employee turn-over
what type of training would na astronaut most likely use before going Ito space
simulation training
a new employee doesn’t have any motivation and doesn’t see the usefulness of learning tasks for the job. what is this employee lacking
trainee readiness
Phil is conducting an observational job analysis. penny, an employee, notices Phil observing workers. she starts to do more work than usual. what effect is occurring
hawthorn effect
what are the different methods for performing a job analysis
observation, participation, existing data, interview, survey, job diary
what is BARS
behaviorally anchored rating scales. a performance appraisal technique using a rating scale with labels specifying examples of behaviors that would be seen as poor, average, and good
what is BOs
Behavioral observation scales. a performance appraisals method that requires appraisers to recall how often a worker has been observed performing key work behaviors
an error that occurs when an appraiser gives more extreme appraisals if they believe that the cause of a worker’s performance is rooted in effort rather than ability
casual attribution error
describe two purposes of performance appraisal
career advancement, means for recognizing & motivating wokrers
a good performance appraisal consists of 2 parts: performance assessment and _____
performance feedback
what is content validity
the ability of items in a measurement instrument to adequately measure the various characteristics needed to perform the job
what is reliability
whether an employment test is consistently getting the same results
what is criterion-related validity
the accuracy of a measurement instrument in determining the relationship between scores on an instrument and some criterion of job success
a group of workers alter their behaviors at work whenever there are guests visiting their office. this is an example of
Hawthorne effect
what is the sequence of events for the success training program
assess training needs → establish training objectives → develop and test training materials → implement training program → evaluate training program
`supervisor review is an example of
subjective performance criteria
forms of resume fraud
fabrication, embellishment, deceptive omission
ieval is an example of
performance appraisal
a type of training that uses a separate training area to the actual work area to simulate that setting, complete with comparable tools and equipment
vestibule training
Michelle is studying to become a doctor and has to take several exams with an 85% or higher on each. which of the following models of employee selection is she experiencing
multiple cutoff model
which individual evaluation method uses rating scales with examples of behavioral incidents that reflect poor, average, and good performance in relation to a specific dimension
behaviorally anchored rating scales (BARS)
what type of program evaluation measure training success criteria following completion of the training program
posttest-only design
what are the 4 types of criteria for evaluating a program’s effectiveness
reaction criteria, learning criteria, behavioral criteria, results criteria
what are the uses of job analysis
legal defense planning, compensation, employee training and development
what does KSAO stand for
K = knowledge
S = skill
A = ability
O = other characteristcs
what is the most effective method of recruitment according to HR and job seekers
networking
which country has the most I/O programs
U.S
what is it called when a supervisor rates all employees harchly
severity effect
the dual focus of I/O psychology include
efficiency/productivity of orgs; health/well-being of employees
what are protected groups when it comes to placement and hiring
gender, disability, race
what is the most effective type of interview
structured interview
performance appraisals assess
the workers performance compared to standards
what provides a systematic study of the tasks, duties, and responsibilities of the job and the qualities needed to perform it
job analysis
what is it called when a supervisor rates someone taking into account age, sex, race or physical characteristcs
personal bias
what is classified as an ability
finger dexterity
what is a disadvantage of objective methods of performance appraisals
not always applicable
the forced distribution comparative method is most often set up using what distribution
normal
what is the most effective type of realistic job preview
face-to-face
what is an example of objective performance criteria
dollar amount of sales
which job analysis method is most prone to social desirability responses
interviews
which personnel screening method is incorrectly matched
honesty/integrity = intelligence
what is the most effective employee recruitment technique
walk-ins and employee referrals
true or false: letters of rec are a good method of obtaining accurate bio-data for employee screening
false
Sarah is a new employee and is watching Jorge complete the inventory tasks required for her new position. what type of learning is this
modeling
which is not a use of performance appraisals
increasing diversity
Linda works faster when she is being watched, this is an example of
the Hawthorne effect
what are key trends in I/O psychology
globalization and diversity in workplace
a series of studies aimed to break tasks into simple or simplest components and times to develop a more efficient method for performing these tasks is known as
time and motion studies
what is a disadvantage of the job analysis method of job diaries
time consuming
job analysis procedures are
job description, job specification, job evaluation
subject matter expert (SME)
job incumbents (person holding the current job)
supervisors
purpose of job analysis
career development
HR planning
project future needs
legal defense
performance appraisal
selection
training
research
data collection approaches
surveys
existing data
interview
diary
observation
participation
hiring process
recruitment → screening → placement
recruitment
attracting a pool qualified applicants
recruitment methods
formal/direct, informal/indirect
screening
reviewing info about job applicants to select workers
good predictors
reliable, valid, reduce change of legal challenge, cost effective
reliability
the extent to which a score from a test is consistent
validity
accuracy of a measurement instrument and its ability to make accurate inferences
selection/placement
process of choosing applicants and the process of assigning workers to the appropriate jobs
performance appraisal
assessing worker performance in comparison to company’s established standards
objective methods
measures of job performance that are easily quantified
subjective methods
peoples judgements about performance
employee training
planned effort by an organization to facilitate the learning, retention, and transfer of job-related behavior
adult learning theory
developed out of a need for a specific theory of how adults learn
transfer of training
how learning translated into use of newly learned behaviors on the job
trainee readiness
characteristics of the trainees
organizational analysis
organizational goals, resources, and the climate for training
task analysis
specific knowledge, skills, and abilities that a job requires
personal analysis
capabilities and deficiencies of the workers themselves
true or false: most diversity training programs are effective
false
Note
Flashcard