IC-JEEP

Negotiation

Formal discussions between people with different aims or intentions to reach an agreement.

Importance of Good Communication

Effective communication fosters understanding, trust, and collaboration in negotiations.

Communication Behavior

Communicating involves two people behaving in ways that meet communication's requirements.

Good Communication Benefits

Helps build rapport, understand needs, achieve negotiation success, solve problems, and build relationships.

Active Listening

Paying close attention to clients, asking clarifying questions, and demonstrating understanding.

Empathy

Showing understanding for clients' perspectives and concerns.

Non-Verbal Communication

Being mindful of body language, tone of voice, and facial expressions in communication.

Persuasion

Developing skills to effectively convey messages and convince clients of proposals' benefits.

Building Strong Relationships

Leads to reduced conflict, increased trust, and enhanced collaboration.

Tips for Successful Negotiations

Focus on shared goals, introduce new information, and ask direct questions when stuck.

Active Listening in Calls

Requires directness and courtesy during telephone conversations.

Steps in Making a Call

Greet, identify yourself, state your message, and close the conversation politely.

Office Phone Etiquettes

Project professionalism through clear communication and prompt responses.

Receiving Calls

Answer promptly, identify yourself, and take accurate messages.

Projecting Professionalism

Speak clearly, indicate presence, and address callers by name.

Cellphone Etiquettes

Match mobile manners to the venue and turn off phones during important occasions.

Instant Messaging

A fast, low-cost service for real-time communication on the internet.

SMS Benefits

Allows users to receive updates and important information without needing an internet connection.

Text Message Etiquettes

Be courteous, direct, and include sender information if necessary.

Email

A method of sending messages from one computer to another, useful for various workplace communications.

Parts of an Email

Includes subject line, sender, recipient, salutation, body, closing, signature, and attachments.

Email Etiquettes

Compose messages offline, keep them concise, and avoid sensitive content.

Job Application Process

Involves researching yourself, the market, reading job ads, and sending application materials.

Follow-Up

Sending a follow-up letter after interviews to express continued interest.