IC-JEEP

WHAT IS NEGOTIATION?
are formal discussions between people who have different aims or intentions, especially in business or politics, during which they try to reach an agreement

THE IMPORTANCE OF GOOD COMMUNICATION
Effective communication is a cornerstone of successful negotiation and client entertainment. It fosters understanding, trust, and collaboration, leading to mutually beneficial outcomes.

  • WHEN A PERSON COMMUNICATES, HE BEHAVES.

  • COMMUNICATING WITH ANOTHER PERSON MEANS THAT TWO PEOPLE BEHAVE TOWARD ANOTHER IN WAYS THAT MEET COMMUNICATION'S REQUIREMENTS.

  • COMMUNICATING, LIKE ANY SET OF PHYSICAL AND INTELLECTUAL ACTIVITY, DEVELOPS FROM CONTINUED PRACTICE OF SPECIFIC BEHAVIORS.

GOOD COMMUNICATION HELPS YOU TO…

  1. Build Rapport

  2. Understand Needs

  3. Achieve Negotiation Success

  4. Achieve Negotiation Success

  5. Problem-Solving

  6. Build Relationships

KEY COMMUNICATION SKILLS FOR NEGOTIATING AND ENTERTAINING CLIENTS:

  1. Active Listening: Pay close attention to what clients are saying, ask clarifying questions, and demonstrate understanding.

  2. Empathy: Show empathy and understanding for clients' perspectives and concerns.

  3. Non-Verbal Communication: Be mindful of your body language, tone of voice, and facial expressions, as these can significantly impact communication.

  4. Persuasion: Develop persuasive communication skills to effectively convey your message and convince clients of the benefits of your proposals.

BUILDING STRONG RELATIONSHIPS WITH CLIENTS CAN LEAD TO

  1. Reduced conflict

  2. Increased trust

  3. Enhanced collaboration

TIPS TO SUCCESSFUL NEGOTIATIONS

  • Do not focus exclusively on areas of disagreement. Try focusing instead on your shared areas of agreement and shared goals.

  • Introduce new information. New information almost always jumpstarts Negotiations.

  • When you are stuck in a negotiation, you may ask, “What would change your mind?” It’s the most basic and direct question.

  • BE AN ACTIVE LISTENER

Telephone conversation calls for two qualities: directness and courtesy.

  • Directness - telephone should not be used for idle talks and prolonged chats.

  • Courtesy - identifying yourself properly, listening politely to the message, and asking for repetition if you do not understand the message of the other person.

Before you make a call, you must know:

  • Why you are making the call;

  • Who are you speaking with;

  • What information you have to give/ask for.

Steps in Making a Call

  • Greet/Identify yourself

  • Ask for the person you wish to speak with.

  • Identify yourself and designation

  • Be clear of your message

  • Agree, say your thanks, and close the conversation

Office Phone Etiquettes The telephone is an office equipment which is an extension to your personality. You will be judged over the phone by the voice you project and by what you say.

When placing a call:

  • Before placing your call, list down the things or items that you wish to discuss.

  • Make sure you have the correct number before dialing.

  • As soon as the party answers, identify yourself right away.

  • If the person you wish to talk to is not available, ask what time you may call him again.

  • If you dialed the wrong number, make the other person feel you are sorry for having disturbed him/her.

When receiving a call:

  • Answer calls promptly and pleasantly.

  • Identify yourself right away.

  • Ask politely, “May I know who is calling?”

  • Jot down messages completely and correctly.

Projecting Professionalism

  • Speak clearly and directly into the mouthpiece.

  • In case of long narration by the caller, indicate your presence on the line.

  • If it is necessary to leave the line to get information, tell the caller what you are going to do. Do not leave the caller hanging on the line.

  • Address the caller by his/her name. Try to be courteous and accommodating as you can.

  • Always use the voice with a smile.

  • End the conversation pleasantly.

Others

  • List down telephone numbers you frequently call.

  • When the telephone conversation is going on, other people nearby should avoid making noises.

  • Attend to the ringing telephone promptly. Do not let it ring more than three times before answering

  • Carry on one conversation at a time. Avoid putting people on hold for a long time.

  • Make a good impression by being polite and respectful.

Cellphone Etiquettes

  • Match your mobile manners to the venue.

  • Don’t put your phone on the table at any restaurants.

  • If you’re waiting for a call, but are having a formal lunch with someone, inform the caller that your phone will be switched to a voice mail service.

  • If it is a business call you need to take and it is going to go on for a while, leave the table and speak outside

  • Turn the cell phone off during any of these occasion:

    a. weddings;

    b. funeral service

    c. movies and theaters

    d. hospital

    e. airplane

    f. medical procedure

INSTANT MESSAGING
Instant messaging is one of the most popular and growing services because of its speed, low-cost and convenience. Instant messaging is used for real-time communication among users on the internet.

SMS
Popular and beneficial not just for businesses, but also for customers. • Text messages allow users to receive updates about products and services they are interested in, get quick updates about an appointment they have planned in the future, or receive important information about work from an automated system. Text messages are versatile, easy to send, and can be incorporated into automated business systems in a much simpler way. • They also don’t require an Internet connection.

TEXT MESSAGE ETIQUETTES

  • Adopt courtesy and brevity

  • Be direct and minimize graphics

  • Spell out technical terms

  • Limit texts to urgent messages and follow-ups. Back it up with a hard copy for documentation

  • Unless you are sure that you are in the phonebook of the receiver, include your name, title and your office address as sender.

EMAIL
The e-mail is a way of sending a message from one person’s computer to one or more computers around the world. • In the workplace, it can be used for discussing topics, seeking and disseminating information, conducting surveys, facilitating discussions, assessing one’s work.

PARTS OF AN EMAIL
Subject line - a good subject line summarizes the email and makes it sound important enough for the reader to open. Avoid vague subject lines. - a good subject line summarizes the email and makes it sound important enough for the reader to open. Avoid vague subject lines.
Sender- The email address of the person who sent the message appears here Recipient- If you are receiving the message, your email address probably won’t appear here. Instead, you might see wording like “to me.”
Salutation- It should match the tone you’re trying to set in the rest of your email. Don’t skip this part unless you are emailing back and forth quickly with someone in a virtual conversation.
E-mail Body- The email body contains the message of the email. Effective emails keep their email bodies short and add more extensive information to the attachments.
Closing- The closing you choose should match the tone of the rest of the email. • Formal closings include “Sincerely” and “Thank you,” while more friendly messages can use “Talk to you soon!” or “See you later!”
Signature- Friendly letters might sign off with the sender’s name. But many business email accounts have signature sections that include the sender’s position, company and even company logo. These extended signatures are helpful when reaching out to clients or employees from other companies.
Attachments- An email might include an attachment that provides more information. The attachment could be a document for review, a picture to share or any other file type.

EMAIL ETIQUETTES

Upload your message. Compose first your message offline before you upload your message to the E-mail network.
Keep your message concise and clear.
Observe the correctness, and clarity of the message, and elicit a good impression. Read and edit your message before sending it. • Avoid sensitive messages. E-mail is not private. Therefore, do not send any message you would not want your boss, colleagues, or family members to know about you.

Job Application Process
✔ Researching yourself
✔ Researching the market
✔ Reading a job advertisement
✔ Sending a cover letter
✔ Sending a CV/resume
✔ Making interview small talk
✔ Responding to interview questions
✔ Sending a follow-up letter

Research yourself (Highlighting Skills and Experience)
Research the market
Submission
Interview
Follow up/ Wait for decisions