Conflict Management - Lesson 9

Flashcards on Conflict Management

Missing Information

When facts are left out, leading to misunderstandings.

Rewards (as a structural factor)

Competing for rewards like promotions, fostering a 'me vs. you' environment.

Resource Interdependence

When people must share limited time, money, and manpower, leading to conflict.

Competing (Conflict Management Style)

Not cooperative, very assertive, pushing forward even if others resist.

Avoiding (Conflict Management Style)

Not cooperative, not assertive, evading conflict entirely.

Compromising (Conflict Management Style)

Kind of cooperative, kind of assertive, settling and only getting some of what you want.

Accommodating (Conflict Management Style)

Very cooperative, not assertive, giving in to others.

Collaborating (Conflict Management Style)

Very cooperative, very assertive, wanting the best for each other and working together.

Insist (AFNC Problem Solving Approach)

High task orientation, low people orientation, involves using a control (directive) approach to problem-solving.

Evade (AFNC Problem Solving Approach)

Low on both task and people orientation and uses an avoid (passive) approach to problem-solving.

Settle (AFNC Problem Solving Approach)

Middle ground on both task and people orientation and uses a compromise approach to problem-solving.

Cooperate (AFNC Problem Solving Approach)

High on both task and people orientation and uses a collaborate (integrate) approach to problem-solving.

Comply (AFNC Problem Solving Approach)

Low task orientation, high people orientation and use an accommodate (yield) approach to problem-solving.