Operational Objectives

What are the key types of operational objectives?

• Costs

• Quality

• Speed/Flexibility

• Dependability

• Environmental

• Added Value

What are the features of cost objectives?

• Unit costs

• Fixed costs (break-even)

• Productivity/efficiency

What are the features of quality objectives?

• Scrap/defective output

• Customer service

• Customer returns

What are the features of speed/flexibility objectives?

• Labour productivity

• Capacity utilisation

• Order lead times

What are the features of dependability objectives?

• Downtime (production)

• Maintenance costs

• Reputation for quality

What are the features of environmental objectives?

• Waste management

• Recycling

• Carbon emissions

What are the features of added value objectives?

• Gross profit

• Gross profit margin

• Unit costs