Key types of operational objectives:

• Costs

  • Unit costs

  • Fixed costs (break-even)

  • Productivity/efficiency

• Quality

  • Scrap/defective output

  • Customer service

  • Customer returns

• Speed/Flexibility

  • Labour productivity

  • Capacity utilisation

  • Order lead times

• Dependability

  • Downtime (production)

  • Maintenance costs

  • Reputation for quality

• Environmental

  • Waste management

  • Recycling

  • Carbon emissions

• Added value

  • Gross profit

  • Gross profit margin

  • Unit costs