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Cultural Display Rules
Norms learned early in life to manage our emotional expression according to situations.
Interpersonal
Relationship between two or more individuals.
Intrapersonal
What occurs within an individual.
Social and Cultural
Effect that emotions have on functioning/maintenance of societies and cultures.
Social Referencing
Process of individuals looking for information from others then using that to shape their behavior.
Affect
Feelings that can be described in terms of arousal and valence.
Actual Affect
State people actually feel.
Ideal Affect
State people want to feel.
Independent Self
Self is distinct and must be expressed to influence others.
Interdependent Self
Self is connected to others and must suppress self to adjust to others.
Social Constructivism
Knowledge is first created and learned within a society then adopted by individuals.
Universalism
There are certain standards in basic domains that all humans experience.
Central Route
Direct, relevant, logical messages.
Fixed Action Patterns
Behavior sequences that occur in the same way and order always.
Foot in the Door
Small, initial commitment to bigger commitment.
Heuristics
Mental shortcuts allowing people to make decisions quickly.
Peripheral Route
Superficial cues with little logic.
Psychological Reactance
Reaction to things perceived to limit freedoms.
Social Proof
If everyone is doing it, it must be right.
Reciprocity
Pressure to repay what another person has given us.
Scarcity
Things are more attractive when availability is limited.
Triad of Trust
Vulnerability to persuasion is highest when source is perceived as an authority, as honest, and likable.
Trigger Features
Specific aspects of a situation that activate fixed action patterns.
Conformity
Changing behavior to match a social norm.
Descriptive Norm
Perception of what others do in a situation.
Informational Influence
Conformity resulting from concern to act in a normal manner determined by others' actions.
Normative Influence
Conformity resulting from concern of what others think of us.
Obedience
Responding to an order from an authority figure.
Collective Self-Esteem
Feelings of self-worth based on relationships with others/social groups.
Common Knowledge Effect
Tendency for groups to spend more time discussing shared information and less time on unshared information.
Downward Social Comparison
Comparing self to less fortunate.
Group Cohesion
Solidarity or unity of a group resulting from strong interpersonal bonds among members.
Group Polarization
Tendency for members of a deliberating group to move to a more extreme position, with direction determined by the majority.
Groupthink
Negative group-level processes, like pressures to conform or self-censorship, when highly cohesive groups seek a middle ground.
Ostracism
Excluding one or more people from a group by reducing contact.
Shared Mental Model
Knowledge, expectations, and other representations that members of a group have in common.
Social Comparison
Contrasting one’s personal qualities with others.
Social Facilitation
Improvement in performance when in the presence of others.
Social Identity Theory
Theoretical analysis of group processes and intergroup relations that assumes groups influence members' self-concepts.
Social Loafing
Reduction of individual effort when they work in groups.
Sociometer Model
Conceptual analysis of self-evaluation processes that theorizes self-esteem is a monitor of inclusion/exclusion in groups.
Teamwork
Members of a team combine their knowledge to produce an outcome.