[13] CMSC 173 - Emotional Interaction

Emotional Aspects

this of interaction design are concerned with how to facilitate certain states (e.g., pleasure) or avoid certain reactions (e.g., frustration) in user experiences

good feelings

Well-designed interfaces can elicit _____ in people.

Ortony et al.’s (2005) Emotional Design Model

Three Levels of Ortony et al.’s (2005) Emotional Design Model

• visceral

• behavioral

• reflective

Visceral Level

parts of the brain that are prewired to respond automatically to events happening in the physical world

Behavioral Level

the brain processes that control everyday behavior

Reflective Level

brain processes involved in contemplating

Visceral Design

refers to making products, look, feel, and sound good

Behavioral Design

about use and equates to the traditional values of usability

Reflective Design

about considering the meaning and personal value of a product in a particular culture

Plutchik’s Wheel of Emotions (1980)

Seven Categories of Human Emotions

• anger

• disgust

• fear

• sadness

• anticipation

• joy

• surprise + trust

intensity

Colors reflect the _____ of an emotion: the darker shade, the more intense emotion.

[Expressive Interfaces] Visual Techniques

use of emojis, sounds, colors, shapes, icons, animations, videos, photos, and virtual agents

[Expressive Interfaces] Sonifications

indicating actions and events

[Expressive Interfaces] Vibrotactile Feedback

refers to a type of haptic (touch-based) feedback where vibrations are used to communicate information or provide sensory responses to users

[Expressive Interfaces] Motivation

• create an emotional connection or feeling with people

• elicit certain kinds of emotional responses in people

aesthetically pleasing interfaces

_____ can be a pleasure to use.

expressive interfaces

_____ can provide reassuring feedback to users as well as be informative and fun.

badly designed interfaces

_____ often make people frustrated, annoyed, or angry.

Affective Computing

• first coined by Rosalind Picard (1997)

• refers to how computers can be used to recognize and express emotions in the same way as humans do

Affective Computing and Emotional AI Includes

• techniques to evaluate frustration, stress, and moods by analyzing people’s expressions

• designing wearable sensors to communicate emotional states

• exploring how affect influences personal health

• design computers and robots that responds appropriately to human emotions and exhibit empathy

AI and sensor technology

Emotional AI and affective computing use _____ for detecting people’s emotions by analyzing their facial expressions and conversations.

Persuasive Design

techniques used at the interface to draw people’s attention to certain kinds of information in an attempt to change what they do or think

Examples:

• pop-up ads

• warning messages

• reminders

• prompts

• personalized messages

• recommendations

Emotional Technologies

can be designed to persuade people to change their behaviors or attitudes

Anthropomorphism

the propensity people have to attribute human qualities to animals and objects

Examples:

• people talk to their computers as if they were humans

• treat robot cleaners as if they were pets

• give cute names to their mobile devices, etc.