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You are managing a software upgrade project for your company. Your project sponsor has a great deal of authority regarding project decisions, but you recently discovered that he doesn't have much interest in your project. To complete the project successfully, you need your project sponsor's continuous support.
What stakeholder management strategy should you use with your project sponsor?
Keep the sponsor satisfied
Manage the sponsor closely
Monitor the sponsor's actions
Keep the sponsor informed
Keep the sponsor satisfied
The project sponsor asks for a copy of the document that contains the description, owner, source, priority, and status of product requirements.
Which project document is the project sponsor requesting?
The requirements management plan
The requirements traceability matrix
The scope management plan
The work breakdown structure (WBS)
The requirements traceability matrix
You are facing problems decomposing the testing work package into the final activities required to complete the work package. Detailed testing plans and activities cannot be determined until the system is at least 50% developed and more details become available. The system development work package will take at least three months to complete.
What is the best way to resolve this problem?
Use product analysis techniques such as product breakdown and systems analysis to decompose the system testing work package
Decompose the system development work package now and decompose the system testing work package later
Break down the project into multiple phases so that the system testing work package goes into the second project phase
Consult the project management plan to determine what to do in this situation"
Decompose the system development work package now and decompose the system testing work package later
An organization has a policy that a change control board (CCB) must review all change requests for every project in the organization, and that the CCB follows the recommended activities outlined in the PMBOK® Guide. Project managers and the project team do not serve as members of the CCB.
Based on this scenario, which of the following activities might be performed by members of the CCB?
Submitting a change request
Implementing approved change requests
Initiating and closing a project
Monitoring implementation of approved changes
Submitting a change request
A project manager is in the process of developing the stakeholder register. As the first step in this process, she needs to create a list of potential stakeholders and decides to use a data gathering technique called brain writing.
What is the first thing to do when using that technique?
Convene a data gathering meeting with the participants
Develop your own template for a stakeholder register
Send a list of questions to participants before the creativity session
Consult the stakeholder engagement plan to understand how the stakeholders are to be identified
Send a list of questions to participants before the creativity session
The project is in execution, but your project team is unable to stop arguing about the project milestones and the specific risks associated with them. This on-going conflict puts the project at risk of running behind schedule.
What would likely have helped avoid this conflict had it been properly created first?
A project charter
Physical resource assignments
Quality metrics
A work breakdown structure
A work breakdown structure"
During project execution, the team discovers that some of the buttons on the remote control developed by the project for a new product do not work according to the specifications. A change request is submitted and approved to replace the buttons.
Which of the following best describes this change request?
Corrective action
Preventive action
Defect repair
Gold plating
Defect repair
A project manager is performing quality assurance for a project whose quality standards are very stringent. In order to meet and exceed the quality requirements, the project manager uses a set of technical guidelines, which were applied during the design phase of the project to optimize quality.
What tool or technique is the project manager using in this scenario?
Design for X (DfX) where the X in DfX represents the quality aspect of the product
Design of experiments (DOE) as a quality improvement methodology
The Manage Quality process to ensure compliance with project quality requirements
Process analysis to identify opportunities for process improvements
Design for X (DfX) where the X in DfX represents the quality aspect of the product
You are working with a team to estimate how much time is required for each activity. You are using a document that contains information on the categories of labor, material, and equipment required to complete the project. You are also interested in the skill levels, required certifications, and the grade levels for supplies.
Which of the following documents would you primarily refer to for this purpose?
Resource breakdown structure
Organizational breakdown structure
Work breakdown structure
Risk breakdown structure
Resource breakdown structure
The quality management plan specifies the use of a data representation technique to show the strength of relationships between four factors.
Which of the following tools or techniques should be used to comply with the plan?
Affinity diagram
Matrix diagram
Scatter diagram
Quality diagram
Matrix diagram
"Your project has been plagued with numerous change requests. What is the most likely reason? " Incomplete stakeholder register Lack of a detailed procedure to close the project Failure to implement risk responses Change management plan did not authorize a change control board"
Incomplete stakeholder register
A three-phase project to build a prototype is underway. The first phase entails design. In the second phase, the manufacturing team would produce the parts from the design specifications. In the third phase, the production team would assemble the parts to construct the prototype. The project is now at the end of the first phase.
What should be done with the phase's deliverables?
Verified by the testing team for quality compliance
Transferred to the production team
Transitioned to the project management office (PMO)
Handed over to the manufacturing team
Handed over to the manufacturing team
"During a daily stand-up meeting, one of the programmers mentions that she had some extra time and added functionality, which was not included in the original design. She believes the customer will appreciate the added functionality.
What is your best course of action?" " Remove the added functionality and ensure that the project team builds the software as designed going forward Thank the programmer for the extra effort and notify the customer of the new functionality that has been added Update the cost baseline since the project will run over budget due to the cost of adding new functionality Accept the added functionality, but ask the programmer to build only what has been designed going forward"
Remove the added functionality and ensure that the project team builds the software as designed going forward
"A multi-phase project has reached a phase gate. The key project stakeholders want to determine if the phase has met its success criteria and if the project should proceed to the next phase.
In addition to the project management plan, which documents will be required?" "Risk register and risk report Lessons learned register and lessons learned repository Business documents and project charter Agreements including procurement contracts"
Business documents and project charter
"You are facilitating a meeting with your project team to develop the team charter. At the start of the meeting, a team member states, ""I don't understand the importance of this meeting. We are all professionals, and this isn't our first project working together. Wouldn't our time be better spent getting an early start on project execution?"" The body language of the other team members suggests that they agree with the comments.
How should you respond to the team member?" "As long as everyone is in agreement, then let's skip the team charter and get ahead of schedule Let's use the team charter from our last project as a starting point and then update it as necessary The team charter is required by the project management office (PMO) for all projects The team charter will eliminate any potential conflicts which will improve our productivity"
Let's use the team charter from our last project as a starting point and then update it as necessary
"You are developing the communications management plan for a construction project. You want to determine the information needs of the project stakeholders, specifically focusing on the type and the format of information that will be required to communicate with the stakeholders.
What is your best course of action?" "Develop the stakeholder register Review the requirements documentation Conduct a communication requirements analysis Consult the stakeholder engagement plan"
Conduct a communication requirements analysis
"You are developing the project scope statement. You have specified the deliverables for the project, included the requirements under which the deliverables will be accepted, and explicitly stated what is out of project scope.
What else should you include in the project scope statement?" " Project exclusions Acceptance criteria Project approval requirements Product scope description"
Product scope description"
"A project to reduce the defect rate of the manufacturing process is underway. To analyze and improve the process, the project team is now carrying out the quality assurance activities.
Which of the following would be the most beneficial for this project?" " Introducing the use of a kanban board into the manufacturing process Consulting with a certified Six Sigma Black Belt expert Utilizing rolling wave planning for the project Adopting a just-in-time (JIT) manufacturing process"
Consulting with a certified Six Sigma Black Belt expert
"During project planning of a large, complex project, project management best practices were rigorously and thoroughly followed. During project execution, the project experienced several critical risks, which were foreseen and previously identified. Despite the meticulous planning, the project failed to achieve the established objectives due to these realized risks. What may have gone wrong in this scenario? The realized risks had not been identified earlier in the project The risk responses were poorly devised The qualitative risk analysis was inadequate There was little or no action taken to manage the known risks
" There was little or no action taken to manage the known risks
"A corporate restructuring project is in execution. The job responsibilities of many key stakeholders are being disrupted, which has caused challenges in keeping the stakeholders engaged in a positive manner.
Which of the following actions is the project manager least likely to perform in this situation? Manage stakeholder expectations through negotiation and communication Develop approaches to involve stakeholders based on their needs, expectations, interests, and potential impact on the project Address any risks or potential concerns related to stakeholder management and anticipate future issues that may be raised by stakeholders Engage stakeholders at appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project
" Develop approaches to involve stakeholders based on their needs, expectations, interests, and potential impact on the project
"A project team performs monthly risk audits for a project, where a large number of identified risks have been realized. So far, the risk responses have been appropriate, and the reserves sufficient. An executive for the requesting organization criticizes the project manager improper risk audits, stating that only independent, external resources should perform risk audits.
How should the project manager respond? Explain that risk audits can be performed either internally or externally as long as they follow the project management plan Agree with the executive and submit a change request to update the project management plan to have the audits conducted externally Follow the guidance provided by the executive and hire a team of external auditors to conduct the risk audits going forward Explain that if the current risk audits are not sufficient, then a comprehensive project audit should be carried out
" " Explain that risk audits can be performed either internally or externally as long as they follow the project management plan
" "You are developing the risk management plan for your project. In support of this process, you need to determine the acceptable level of overall project risk exposure.
What should you do first? Determine the risk appetites of key project stakeholders Consult the risk exposure register within the organizational process assets Facilitate a brainstorming meeting to develop a comprehensive list of project risks Develop a set of responses to individual project risks to mitigate overall project risk
" Determine the risk appetites of key project stakeholders
"You meet with your team to determine the life cycle for your project. After analyzing the best way to define and manage requirements, develop deliverables, handle changes, control risk and cost, and engage key stakeholders, the decision is made to select a hybrid life cycle.
With the project life cycle selected, how will the product be delivered? As subsets of the overall product As a single final product at the end of the project As work packages of the WBS As product increments based on customer's value
" As subsets of the overall product
A project team is mulling over two risk responses for inclusion in the risk register. The first risk response has two criteria that must be met and costs $5,000. The second risk response has four criteria that must be met, but only costs $2,000.
What action is the project team least likely to take in selecting the best risk response? Running a Monte Carlo simulation Performing an alternatives analysis Conducting a cost-benefit analysis Using multicriteria decision analysis
Running a Monte Carlo simulation
"Your project team members are writing software code together as a pair and reviewing each other's work to determine if the code conforms to the requirements documentation. Which of the following will be a result of these reviews? Accepted deliverable Acceptance criteria Work performance data Verified deliverable
" Verified deliverable
"As part of the Direct and Manage Project Work process, the project manager conducts an iteration planning meeting. The meeting is dominated by the most senior developer who frequently and sharply interrupts the other team members. The project manager wants to ensure that during the next iteration planning meeting all voices are heard. What is the project manager's best course of action? Discuss the issue with the senior developer, and for the next meeting allocate equal amounts of time for each team member to speak Inform the senior developer's functional manager about this unacceptable behavior and request that the manager take disciplinary action Post a copy of the team's social contract in the meeting room and review the contents at the start of the next iteration planning meeting Invite the sponsor to the next iteration planning meeting to have the senior developer be more thoughtful in the presence of the sponsor
" Post a copy of the team's social contract in the meeting room and review the contents at the start of the next iteration planning meeting
A project manager is wrapping up the hardware development phase of a product development project. The project will now transition to the software development phase.
How might the project manager's role change with respect to integration management?
Act as a servant leader by determining the relative size of the story points of the items in the product backlog
Delegate the control of the detailed project work planning and product delivery to the project team members
Ensure that the project team members each have specific tasks assigned to them and recorded in a Gantt chart
Strengthen the change management controls to ensure that scoop creep is minimized or entirely eliminated
Delegate the control of the detailed project work planning and product delivery to the project team members
"You are conducting a sprint retrospective in accordance with the communications management plan. The development team members want to try pair programming as they believe it will improve productivity by reducing rework. Even though you are very skeptical, you agree to implement the practice as you want to empower the team to be a self-managing unit.
What should you do next? During the upcoming sprint, measure velocity and, if it decreases, discontinue pair programming and reprimand the team members Invite the project sponsor and other key stakeholders to demonstrate the increased collaboration between the project team members Submit a change request to update the communications management plan with the new agile practice of pair programming At the end of the upcoming sprint, revise the burndown chart, evaluate the productivity, and update the lessons learned register
" At the end of the upcoming sprint, revise the burndown chart, evaluate the productivity, and update the lessons learned register
"A project manager is leading a daily standup meeting with a scrum team as part of the Direct and Manage Project Work process. A developer raises an impediment stating that he is struggling with the software code necessary to authenticate users on the sign-in page. The developer indicates that the impediment could result in a schedule delay to the current sprint. What is the project manager's best course of action? Write the software code for the developer since it is the project manager's responsibility to remove impediments Submit a change request to update the schedule baseline to reflect the delay caused by the impediment Move the user authentication feature back into the project backlog and ask the product owner to reprioritize it Recommend that the scrum team members use swarming as a technique to clear the impediment
" Recommend that the scrum team members use swarming as a technique to clear the impediment
You are establishing the relative priorities of individual risks identified in the project.
Which of the following tasks is the least likely to impact this prioritization?
Reviewing the assumption log
Examining the risk register
Researching the stakeholder register
Creating the risk report
Creating the risk report
A plan-driven project has many deliverables planned to be released at the end of the phase. The project manager wants to ensure that the deliverables are completed as expected.
Which agile practices can the project manager recommend to the team to make certain that the deliverables are completed and delivered as expected?
Definition of ready and iteration reviews
User stories and confidence votes
Definition of done and demonstrations
Backlog refinement and retrospectives
Definition of done and demonstrations
"A project manager facilitates a discussion with the team about experimenting with some agile practices in their plan-driven project. A suggestion of incorporating daily standups is on the table. The team members, however, are unsure of what is expected of them.
What can the project manager suggest the project team members do prior to the daily standup? Make sure their work progress is reflected in the burndown chart Submit the necessary progress reports to the product owner Estimate work items that will be developed after the daily standup Resolve any defects that have been found in the previous day
" Make sure their work progress is reflected in the burndown chart
"The resource management plan for an international project calls for a scrum team to be colocated during the regular workweek. However, after five sprints were completed, the project manager got a change request approved to cut costs by transitioning the team to a virtual environment working remotely from their homes with the start of the sixth sprint.
After the team begins working remotely, what will be the best method to understand the impact of the change on the team's productivity? Check the product burndown chart to look for any changes to the trendline Calculate the CPI at the end of each sprint to determine the change in the team's productivity Review the product burnup chart to compare velocity before and after the change Update the project schedule network diagram to reflect the changes in the team's environment
" Review the product burnup chart to compare velocity before and after the change
"A project is six months into its nine-month projected duration. The project manager reports that the project is at least three months behind schedule because certain key stakeholders were resistant to consequential changes due to the project.
What might have been done differently during project planning to avoid this situation? Better execution of the Manage Stakeholder Engagement process Development of a stakeholder engagement assessment matrix Creation of a comprehensive stakeholder register Establishment of a more robust communications management plan
" Development of a stakeholder engagement assessment matrix
"During project execution, several unexpected issues have developed and are now threatening the project schedule and budget.
What is the best course of action for the project manager to address the issues? Use contingency reserves Review project funding requirements Use management reserves Review organizational process assets
" Use management reserves
"To produce the deliverables, the project will procure goods and services from outside the organization. The project manager has instructed the team to develop a comprehensive list of individual project risks related to those procurements.
What is the best course of action for the project team? Consult the project charter Review procurement documentation Develop a procurement register Check the probability and impact matrix
" Review procurement documentation
"A major dispute arises with a vendor on a project. The project manager claims that the vendor has failed to perform its contractual obligations, while the vendor complains that the project is behind on payments. What is the best course of action for the project manager in this situation? Refer this issue to a third party for mediation or arbitration File a contract claim and then work directly with the vendor to resolve the issue Terminate the contract, document lessons learned, and find another vendor Conduct a procurement audit
" File a contract claim and then work directly with the vendor to resolve the issue
Mark is the project manager for a new software development project. His approach to project management is to take a hands-off style, allowing the team to make their own decisions and goals. What leadership style is Mark taking?
laissez-faire approach
Peter is working on a project that he knows little about. He was assigned by the project management office (PMO) and they have almost complete control over the project. What type of PMO best describes this scenario?
directive
Mark has just started a new job as a project coordinator for a company. He will be working with a group to develop their new website. Mark finds working on this project to be difficult due to always needing the company owner's approval for budget matters. He also has very few resources to work with because the company is very small. What organizational structure best describes this scenario?
organic
Project manager Mike worked with the sponsor, Chris, to get the project charter approved for the new office reorganizing project. While reviewing the requirements, both Mike and Chris are sure that there is no need to upgrade the office's current wireless network. Where is the best place for Mike and Chis to store this information?
Assumption log
While working on creating a project management plan, the project manager has brought a group of expert programmers and a planner to ensure it is created correctly. What tool best describes this approach?
Data gathering
The team is getting ready to break down the deliverables on the scope statement. They are not sure how to conduct this process. What document would best help them?
scope management plan
Mark was assigned a new project to install a new phone system. He feels he can learn more about the customer's requirements if he watches them use their current analog system. What tool or technique best describes his approach?
interpersonal and team skills.
The customers of a new office renovation project are not too sure what the project will and will not do. The planning for the project has been completed and it's now about to be executed. Where can the customers look to see what work the project will not be doing?
scope statement
In developing the schedule management plan which of the following tools will the project manager use?
Data analysis
The activity lists and WBS are used to help create the scope baseline and the schedule baseline. Which of the following statements is true regarding these two documents?
The activity list, WBS, and WBS dictionary can be developed either sequentially or concurrently.
Which of the following methods is used to construct a schedule in which activities are represented by nodes and are graphically linked?
precedence diagramming method
While working on the network installation project the project team has determined that they must finish the router configurations before they can set up the workstations. The workstations cannot be set up until the router configurations are done. What kind of dependency does this best describes?
Mandatory dependencies
The project team has completed all duration estimates for the activities on the project and has indicated that their estimates should be with in a -10 to +10% range. Where should the project team store this range?
basis of estimates
Due to the complex nature of the construction project, the project manager has decided that the project is best done outside normal working hours, generally overnight. Where should the project manager document this information?
project calendar
Early in the project's planning phase, the project team determined that the cost to install the server would be $15,000. This is a high-level estimate, and the team thinks it may cost up to $10,000 more. What kind of estimate is this?
rough order of magnitude estimate
The project manager and the project team determined that the budget for the project will be $60,000. That includes the cost for all the activities and all uncertainties that may have taken place during the project. The project cost baseline is $60,000. The sponsor has determined that if there is a need for additional funds, he will add an additional $5,000. The additional $5,000 represents what?
Management reserves
The project manager has just been told by the project sponsor that, due to a current recession in the stock market, the company will not be able to allocate all of the funds that the project will need for completion. What should the project manager do with this funding limit?
rescheduling work
Which one of the following is FALSE about TCPI?
If the cumulative CPI falls below the baseline plan, all future work must be performed below the TCPI to achieve the planned BAC.
Earned Value Management (EVM) would NOT be very beneficial in which situation?
develop the project cost baseline
"While developing complex software, the project manager decided to bill the company by how many lines of codes it will take to write the software. What type of estimate best describes this scenario?
" Parametric estimating
The project manager has met with the project team to determine when to do the inspections on the project. The project manager would like to do minimal inspections but still have a high-quality product. Which of the following actions would lead to fewer inspections but higher quality?
Implement more preventive actions
The project manager has met the project team, and they have created a control chart to determine whether the quality processes are stable and if it needs to be improved. They have taken a sample of 30 deliverables that are produced in a row and have identified that six of them are consecutively above the middle line between the upper and lower limits. What should the project team do next?
Nothing, the process is in control
To save money on a new project, the organization's senior management has decided to use virtual teams instead of co-locating the entire project's team. They have acquired the latest technology in audio and video conferencing. What is a potential issue that a virtual team might face?
Feeling of isolation
The project team is using an assignment matrix, particularly a RACI chart. What is an important rule the team should use when using a RACI chart?
Ensure that one person must be held accountable for each activity
Project manager Mark does not believe that his team can complete the work without him inspecting the work throughout the project. His distrust of the project team has led to conflicts with different team members. What theory is Mark following to manage his team?
Theory X
One of the main goals of communications management is to...?
preventing misunderstandings and miscommunications
During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?
Noise
When conducting the process of manage communication what does the project manager circulate to the stakeholders throughout the process?
work performance report
The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation. What type of communication skills are gestures, tone of voice, and facial expressions?
Nonverbal communications
The project manager has collected many of the work performance data and has created the work performance report. The project manager distributes this status report according to the communication management plan. What tool best describes this?
Project reporting
Senior management within the organization has requested a brief overview of how the project conducts risk management. They would like to see the different categories of risk that can affect the project. What should the project manager show them?
risk breakdown structure
Which of the following statements is false in regard to how risk will affect the project?
Risk identification should only be done at the beginning of the project
What kind of risk is about uncertainties that exist regarding what might happen in the future and cannot be predicted currently, such as regulatory frameworks or the future development of technology?
Ambiguity risks
The project manager knows that managing risks is an important part of a project. One of the most important aspects is documenting the stakeholders' risk appetite. Where would the project manager document the stakeholders' risk appetite?
risk management plan
The project team members are currently doing the process of perform qualitative risk analysis. They would like to use a tool that could not only display the probability of the risks or impact but the overall likelihood of the risks. What tool can be used to display the three parameters?
bubble chart
While conducting a brainstorming session with the team in order to rank the risks, the project manager is worried about the data the team is using to rank the risks. The project manager feels that some team members may only be speculating about what the probability of a risks would be. What tool can best help the project manager in this scenario?
Risk data quality assessment
The project manager and team has determined that if a flood were to take place during the building renovation project, it would delay the project by 2 weeks and cost approximately $50,000 in damages. What process did the project manager and team complete to collect these data?
Quantitative risk analysis
The project team has identified, ranked, and determined how the risks will impact the project. One risk in particular is a new regulation that may pass and can have a severe effect on the project and on the entire organization. What risk response strategy would be best for the team to take?
escalate
The project manager has met with the team, and they are currently deciding whether they should develop internal software to meet the needs of the project sponsor or purchase external commercial software. What process are they currently engaged in?
Plan procurement management
As the project manager is getting ready to send out the request for proposals for the project, he contacts the PMO for a list of properly vetted sellers. What is the name of this list?
preapproved seller list
The project team has determined they will use an outside consultant to configure the network routers on the network upgrade project. They're not sure what type of configuration they should put in the routers or how it should be done. They will depend on the expertise of the consultant. They would also like to keep the risks as low as possible. What contract best fits this project?
time and material
The project manager and the team have determined that they will procure the installation and configuration of the telephone systems for the new computer network. They have determined that the type of agreement they will use is a cost-plus-fixed-fee contract. What project document will specify the type of contract that will be used?
Procurement strategy
The project manager is set to start the process of conduct procurement. What should the project manager have received before starting this process?
seller proposals
While working on a large government contract to construct a bridge, the project manager determines that meeting individual sellers will take an extreme amount of time. What can the project manager do to give out information about the project to multiple sellers in a time-effective manner?
Vendor conferences
After meeting with several sellers, a project manager feels that the best contract for the project would be one in which the project team purchases all of the materials to redesign the network and pays the seller a flat fee. What contract would best fit this scenario?
cost-reimbursable
The project manager of a large multinational project knows that the stakeholder engagement will be key to a successful project. What should the project manager do to ensure all stakeholders are engaged?
Continuous communication
" The project manager has decided to classify the stakeholders based on their power level and influence on the project. What model does this best describe?
salience model
What document will be created once the stakeholder management process has been completed in the planning process group of the project?
Stakeholder engagement plan
The agile project team is considered:
self-directing
When is customer review work done on an agile project?
sprint review meeting
Agile projects aim to deliver value:
As early as possible
What is critical on an agile project for it to be successful?
Stakeholder satisfaction
Which of the following is considered anti-value?
Risk
The agile manifesto states individuals and interactions over?
processes and tools
According to the cost constructive model, the people factor is how many more times costly than tools and processes?
11
When building an agile project team is important for the project manager to ensure the agile team is?
self-organizing
Agile project teams should have fewer than __________ members?
12
What does the Ha mean in the Shu-Ha-Ri Model of Skill Mastery
moving away from the rules
During what level of the Tuchman's letter should the agile project manager be directing the team?
Forming
The agile project manager has noticed a lack of communication among the team members due to the geographical boundaries that separates the team members. What would be the best approach for the project manager to take in order to resolve this?
Set up co-location
Two team members were having a conversation about how to fix a particular function. One team member has overheard this conversation and is able to fix their own function without asking for help. What does this illustrate?
Osmotic communication
One of the key stakeholders on the agile project has asked to be shown what work has been completed on the project. What agile tool would best display this to the key stakeholder?
Burnup chart
What can the agile project manager use in the agile charter as a brief way to describe the goals of the project?
The project tweet