Chapter 1 terms IDK

Characteristics of quality information

Accuracy and completeness are critical for data used in accounting for the management of company assets

Computer based information system (CBIS)

A single set of hardware, software, databases, network, people and procedures

Procedure

Defines the steps to follow to achieve a specific end result

Key organizational complements

o Well-trained workers
o System support
o Better teamwork
o Redesigned processes
o New decision rights

Value chain

A series (chain) of activities that an organization performs to transform inputs into outputs

Sustaining innovation

Results in enhancements to existing products, services, and ways of operating

Continuous improvement

Constantly seeking ways to improve business processes and add value to products and services

Lewin’s change model

1. Unfreezing: preparing for change
2. Moving: making the change
3. Refreezing: institutionalizing

Driving forces

Beliefs, expectations, and cultural norms that tend to encourage a change and give it momentum

Restraining forces

Those that make it difficult to accept a change or to work to implement a change

Organizational learning

The adaptations and adjustments based on experience and ideas over time

Technical skills IS works should have

o Capability to analyze large amounts of structured and unstructured data
o Ability to design/build applications for mobile devices
o Programing and application development skills
o Technical support expertise
o Project management skills
o Knowledge of networking and cloud computing
o Ability to audit systems and implement necessary security measures
o Web design and development skills
o Knowledge of data center operations

Chief information officer

Employs the IS department's equipment and personnel to help the organization attain its goals

Data center managers

Are responsible for the maintenance and operation of the organization’s computing facilities

System operators

Run and maintain IS equipment

IS security analysts

Are responsible for maintaining the security and integrity of their organizations’ systems and data

Local area network

Administrators set up and manage the network hardware, software, and security processes

Programmers convert

A program design developed by a systems analyst or software developer into one of many computer languages

Database administrators

Design and set up databases to meet an organization’s needs

System support specialists

Respond to telephone calls, email, and other inquiries from computer users