2.6 communication

Barriers to communication refer to anything that can limit or impede the effectiveness of communications, thereby leading to information failure. Examples include jargon, ignorance, internal politics and computer failure.

The channel of communication refers to the method(s) through which communications take place between the sender and recipient.

Communication is the transfer of information between different people and between organizations.

Electronic mail refers to the process of using computer wide area networks (WAN) as a mailing system for communication purposes.

External communication is conducted between members of one organization and members of another.

Formal communication refers to the official and established channels of communication.

Grapevine communication covers all aspects of communication through unofficial (informal) channels.

Jargon is specialist or technical language used to speed up communication.

Informal communication (or grapevine communication) refers to unofficial, natural and unstructured channels of communication, naturally established by people from within an organization.

Information overload is the excessive amount of information being passed onto staff, i.e. swamping workers with too much communication. This can increase workload and stress.

Internal communication refers to communications within the business organization.

Internal politics refers to conflict between people within an organization.

Non-verbal communication is any form of communication other than oral communication, such as electronic systems (such as email), written methods (such as letters) and visual stimulus (such as body language).

Open channels of communication are used when information is not confidential and can be shared by anyone.

Restricted channels of communication are used when information is confidential and is directed only to those who need to know.

Verbal communication (or oral communication) refers to communication via the use of spoken words, such as meetings, interviews and appraisals.

Videoconferencing is a communication method that allows communications to take place via telecommunications networks. The parties can see and hear each other using videoconferencing hardware and software technology.

Visual communication is the use of visual stimuli to communicate information or ideas.

Written communication refers to communication methods that make use of the written word, such as letters, memoranda, reports and notices.