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person perception
 how we form impressions of ourselves and others, including attributions of behavior
attribution theory
we explain someone's behavior by crediting either the situation or the person's dispositionÂ
the fundamental attribution error
The tendency for observers, when analyzing others' behavior, to underestimate the situation and overestimate the disposition
culture
individualist westerners more often attribute behavior to people’s personal traits, people in east asian collectivist cultures are more sensitive to the power of the situation
actor observer bias
tendency for ourselves to attribute our behavior to external causes, but to attribute others’ behavior to internal causes
prejudice
an unjustifiable and usually negative attitude toward a group and its members
ethnocentrism
assuming the superiority of one’s ethnic group
stereotype
a generalized (sometimes accurate but often overgeneralized) belief about a group of people
discrimination
unjustifiable negative behavior toward a group or its members
explicit (prejudice)
on the radar screen of our awareness
implicit (prejudice)
an unthinking knee-jerk response operating below the radar
unconscious prejudices can cause
discrimination even when people do not consciously intend to discriminate
colorism
darker skinned Black, Latino, Indian and East Asian people face greater amounts of prejudice
criminal stereotypes
Black individuals are more often associated with criminality and are judged more harshly than their White counterparts
gender prejudice
men still seen as deserving of a job when work is scare, paid better, more men in leadership roles but no real difference between men’s and women’s intelligence test scores
just world phenomenon
the tendency for people to believe the world is just, or fair, and people therefore get what they deserve and deserve what they get
in-group “us”
people with whom we share a common identity
out group “them”
those perceived as different or apart from our in-group
in group bias
a favoring of our own group
other race effect
the tendency to recall faces of one’s own race more accurately than faces of other races
availability heuristic
a problem-solving method in which people estimate the likelihood of events based on how fast they come to mind; the power of the vivid case
attitudes
feelings often influenced by our beliefs, that predispose us to respond in a particular way to objects, people, and events.
foot-in-door phenomenon
the tendency for people who have first agreed to a small request to comply later with a larger request
door-in-face phenomenon
the tendency for people to agree to a smaller request after shutting down a large one
role-playing
when you adopt a new role you strive to follow the social scripts or norms, at first, your behaviors may feel phony, but before long, what began as play acting in the theater of life becomes you
cognitive dissonance
when our attitudes are not in harmony with our actions
cognitive dissonance theory
the observation that we tend to resolve the dissonance by changing our attitudes to fit out actions
persuasion
changing people’s attitudes, potentially influencing their actions
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker’s attractiveness
halo effect
a belief that beautiful or famous people are trustworthy and smart
central route persuasion
occurs when interested people’s thinking is influenced by considering evidence and arguments
social contagion
the spread of behaviors, attitudes, and affect through social settings
conformity
adjusting our behavior or thinking to coincide with a group standard because of real or imagined pressure to fit in
normative social influence
influence resulting from a person’s desire to gain approval or avoid disapproval
informational social influence
influence resulting from one’s willingness to accept others’ opinions about reality
social facilitation
improved performance on simple or well-earned tasks in the presence of others
social loafing
the tendency of people in a group to show less effort when not held individually accountable
deindividuation
The loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
group polarization
the enhancement of a group’s prevailing inclinations through discussion within the group
groupthink
in pursuit of social harmony (and avoidance of open disagreement), groups will make decisions without an open exchange of ideas
aggression
any physical or verbal behavior intended to harm, whether done out of hostility or as a calculated means to an end
genetic influence (biology of aggression)
if one identical twin admits to having a violent temper, the other twin will often independently admit the same
genetic influence (genetic markers)
y chromosome, low expression of monoamine oxidase A (MAOA) gene, helps break down neurotransmitters (dopamine and serotonin)
neural influence
no one sport in the brain that controls aggression, commonly linked to amygdala and frontal lobes
testosterone
other high-testosterone-linked traits among males include irritability, assertiveness, impulsiveness, hard drug use, and low tolerance for frustration.
frustration aggression principle
frustration creates anger, which can spark aggression
aversive stimuli
hot temperatures, physical pain, personal insults, foul odors, cigarette smoke, crowding—can evoke hostility
reinforcement and modeling
if an aggressive act is followed by reinforcement, the behavior is more likely to be repeated
social script
culturally provided mental files for how to act in certain situations
mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
altruism
an unselfish regard for the welfare of others
bystander effect
the tendency for any nearby person (bystander) to be less likely to give aid if other bystanders are present
social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize costs
reciprocity norm
an expectation that people will help, not hurt, those who have helped them
social-responsibility norm
an expectation that people will help those needing their help
social trap
a situation in which two parties, by each pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
mirror-image perceptions
mutual views often held by conflicting parties, as when each side itself as ethical and peaceful, and views the other side as evil and aggressive
self-fulfilling prophecy
a belief that leads to its own fulfillment