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Last updated 1:15 AM on 10/18/22
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15 Terms

1
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speech
Is a process, an act, and an art of making ________ before an audience.
2
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true
The call center's ability to strengthen the relationship between management gets the benefit of having its customer's issues resolved, while focusing on more important business-related matters.
3
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Advance organizers
________ are used to present information so that the learners can better understand and remember learning.
4
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two objects
It identifies the relationship of ________ by making a connection to already known ideas.
5
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Technical service representatives
________ answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware.
6
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analogy graphic organizer
The ________ uses analogy to help students identify similarities and differences between a new topic and a topic that they are already familiar with.
7
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T Chart
A(n) ________ (or ________) is a graphic organizer that separates information into columns, traditionally for comparing.
8
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It gets its name from the basic version with two columns
it looks like the letter "T" and is both versatile and commonly used across all subjects
9
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ETHOS
Credibility/the speaker
10
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PATHOS
the ability to create connection between the speaker and the audience
11
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LOGOS
the logical arrangement of words or sentences
12
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false
The companies don't have the ability to deal with their customers quickly and at larger population.
13
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true
The call centers have low operational and labor costs.
14
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true
The call center agents who are not only proficient and competent in the English Language but in other Languages as Japanese, Chinese, well like Chinese, and Arabic pleases foreign clients.
15
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false
The call center's workforce handles limited things from sales, investor relations, customer care, crisis management, and marketing, and subsequently brings benefits to company and customers.

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