english

A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.

A call center serves as the "bridge" or link between customers and a company.

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns.

Technical service representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware.

Advance organizers remind students of what they already know and help them organize the new information they're about to take in.

Advance organizers are used to present information so that the learners can better understand and remember learning. information they are

CONCEPT MAP

USED TO BRAINSTORM KONCEPTS AND IDENTIFY HOW THEY RELATE TO EACH OTHER WITH THE USE OF LABELED KELLS/BUBBLES

. VENN DIAGRAM

To identify the differences and similarities between two or three ideas/concepts. It consists two or three overlapping circles

T-Chart

A T Chart (or T-Chart) is a graphic organizer that separates information into columns, traditionally for comparing. It gets its name from the basic version with two columns: it looks like the letter "T" and is both versatile and commonly used across all subjects.

Flow Chart

VISUAL DISPLAY OF THE SEQUENCE OF A LIST OF IDEAS. VARIOUS SYMBOLS CAN BE USED TO ILLUSTRATE THINGS SUCH AS DIRECTION OF THE FLOW OR CENTRAL POINTS.

ANALOGY CHART

It identifies the relationship of two objects by making a connection to already known ideas.

The analogy graphic organizer uses analogy to help students identify similarities and differences between a new topic and a topic that they are already familiar with

Public Speaking …

Is a process, an act, and an art of making speech before an audience.

1 ETHOS - Credibility/the speaker 2 LOGOS the logical arrangement of words or sentences. 3 PATHOS - the ability to create connection between the speaker and the audience.

Types of Public Speaking What is Ceremonial Speaking? A ceremonial speech is an emotional speech that marks a major event or rite of passage. Public speaking classes often include a ceremonial speaking assignment, and ask students to use their imagination and give a ceremonial speech for a real of a fictitious situation. e.g. Wedding speeches, Eulogy What is Demonstrative Speaking? A demonstrative speech is a form of informative speech where the speaker's primary desire is to teach the audience how to complete a task, and this is widely proficient by demonstrating the task through a series of steps. ➤ How to prepare / make something

How to perform a process ➤ How something works What is Informative Speaking? Informative speaking commonly centers on talking about people, events, processes, places, or things. Informing an audience about one of these subjects without being persuasive is a general challenging task to complete. e.g. Reports, Seminars, Lectures What is Persuasive Speaking? A persuasive speech is a definite kind of speech in which the speaker has a goal of satisfying the audience to accept his or her point of view. The speech is arranged in such a method as to surely cause the audience to accept all or part of the declare view. e.g. Arguments, Debates Four Factors that Affect Public Speaking Mental Portion

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Covers issues such as perfomance anxiety and techniques like visualization. Verbal Section Helps make sure the speaker uses words and correct pronunciation which are comprehensible and appropriate for his/her audience. 2. Four Factors that Affect Public Speaking Visual Segment Helps the speaker familiarize himself with the audience and subject matter; dress appropriately and maintain eye contact when delivering speech. Vocal Portion 4. 3. It provides the importance of proper speech patterns and techniques like limiting the instances of having a monotone delivery and planning how and when to make emphasis in the speech delivery.

"Public Speaking is the art of diluting a two-minute idea with a two-hour vocabulary." John F. Kennedy Benefits of Public Speaking Personal Satisfaction Career Advancement Personal Development Boost confidence Benefits of Public Speaking Personal Satisfaction Career Advancement Personal Development Boost confidence

How to prepare a public speech? Meditate upon the topic Collect various dimensions of the topic through ➤ Experiences

Books ► Websites ➤ Discusions

How to prepare a public 。。 speech? FRAMING A SPEECH

1. Introduction - gain attention in the opening 2. Body - elaborate the subject, put relevant examples to support your stand
2. Conclusion - restate the subject; summarize key points; give a statement of the conclusion (Main Message)    How to present a successful public speech?    Some of the factors are out of the speakers' control. however, the remaining 98% of the success will depend on how well the presenter follows the:    50%    Preparation    19%    Practice    29%    Performance

Must Do's in a Public Speaking Smile and have fun Speak loud Relax Be yourself Know your audience Be confident Claim attention Be flexible Connect with your people during the presentation Face your audience Use gestures Use simple and understandable language Don'ts in a Public Speaking Do not be afraid Do not rush through your presentation Do not stick your hands in your pockets Do not underestimate your audience Do not point fingers Do not hurt people feelings Do not dictate Avoid unbecoming language Avoid repetition of words and phrases Do not put up an aggressive face Don't make things which you are not sure about

Reflexive and intensive pronouns are like identical twins. However, though they look the same, they are actually different. Reflexive and intensive pronouns are the words that end in -self or -selves: myself, yourself, himself, herself, itself, ourselves, yourselves, themselves.\

Reflexive pronouns are objects that refer to the subject. Jennie bought herself a dress. (herself = refer to the subject Jennie) The boy wrote himself a letter. (himself = refer to the subject Boy) They should address the letter to themselves. (themselves, the object, is the same as the subject of the verb.) Reflexive pronouns are objects that refer to the subject. Jennie bought herself a dress. (herself = refer to the subject Jennie) The boy wrote himself a letter. (himself = refer to the subject Boy) They should address the letter to themselves. (themselves, the object, is the same as the subject of the verb.) Intensive pronouns are used to emphasize a noun or a pronoun. Unlike reflexive pronouns, intensive pronouns can be omitted from the sentence without changing its meaning. My mother herself paid for my shoes. (The intensive pronoun "herself" is referring to mother who is the subject of the sentence.) My mother paid for my shoes. (The intensive pronoun "herself" can be omitted) We ourselves wrote the letter of request. (The intensive pronoun "ourselves" is referring to the pronoun "we.") INTENSIVE vs. REFLEXIVE 晶 INTENSIVE Intensive pronouns are the same words used to emphasize the subject of the sentence. They usually appear right near the subject of the sentence. REFLEXIVE Reflexive pronouns refer back to the subject of a sentence.

Your voice is one of your greatest assets. Being knowledgeable about many things is useful, but it will be appreciated even by others if you can properly communicate and share these knowledge. The sharing of the ideas will be clearly understood when the speaker is able to tell the audience his thought with proper stress and juncture. So if a student like you would want to impress your listeners, you should start improving the quality of your voice by employing the proper stress and juncture.

When delivering a speech, reading factors like stress and juncture are important to consider. Stress and juncture are important to remember in order for you to be better understood. You will also understand native speakers of English more. Stressing • Means making certain syllables and words louder, longer, and higher in pitch. • It means emphasizing a sound. • Every word in English has just one syllable with a primary stress or emphasis, but you also have to remember that it is not only important to stress or emphasize certain syllables and words, but you must also de-stress other syllables and words. De-stressing • Means that speakers of English make a certain syllables and words more relaxed and weaker. Juncture • Juncture refers to the rate or the number of words you deliver at a given time. • It is also the manner by which you pause in between words or phrases.

After Twenty Years William Sidney Porter (O. Henry) O. Henry was one of America's most popoular authors in the world. He was born on September 11, 1862 and died on June 5, 1910. He won fame as a remarkable short story author because as a true master, he made his readers enjoy and understand his literary piece by combining the five elements that go into every great short story: character, setting, conflict, plot, and theme. CHARACTERS JIMMY WELLS SILKY BOB PLAINCLOTHES OFFICER Setting It takes place outside the doorway of a closed Hardware store in New York at 10 pm.. Silky bob When he first appears in this story, Bob seems to have. a sinister presence: he is standing in the shadows of a store that is closed, on a street that is deserted. He has a good explanation for why he is there, however, and he seems comfortable in the presence of the police officer who is on lookout for suspicious activities. His story about going out to the the West and successfully pursuing his fortune is supported by the diamonds on his watch and scarf pin, which show that he is a wealthy and not a vagrant. His story is man also supported by his knowledge of "Big Joe" Brady's restaurant, which had been torn down five years. earlier. Jimmy wells Although he is more dedicated to the law than to his old friend, Jimmy still cannot forget his connection to Bob. The sentimental bond between them is so strong that Jimmy cannot arrest Bob himself, so he leaves and sends another officer to do it. He also takes the time to write a note to Bob, explaining himself, so that Bob will not think that Jimmy forgot about him after twenty years. His note is terse and offers no apology for having Bob arrested, but that is the best that Jimmy can do when he and a man who was once his best friend are on opposite sides of the law. PLAINCLOTHES OFFICER The plainclothes officer, not given a name in this story, is sent to trick the criminal known by the Chicago police as "Silky" Bob by pretending that he is Jimmy Wells. The real Jimmy has apparently briefed him on the situation: the officer mentions the restaurant that they were to meet at, the plan to have dinner there once again, and the fact that Bob has been living in the West. When asked about his own life, he truthfully states that he works for the city, avoiding mention of the police force. He leads Bob off to a place he knows of without indicating what that place might be. PLOT OF THE STORY Exposition Jimmy and Bob were introduced in the dark street of New York on windy night at 10:00 pm Rising Action Bob's tension increases as he waits for Jimmy. • Bob explains his situation to the policeman who walks away. • The plain clothes officer acting as Jimmy greets Bob. Climax Bob and the officer walk infront of the lights of a drug store. Bob realize that the person he is walking with is not Jimmy." Falling Action • The officer tells Bob that he is under arrest. •He then hands him a note. Theme Friendship Friendship is at the heart of "After Twenty Years." The character who does the most talking, Bob, seems to be genuinely enthusiastic about seeing his old friend Jimmy. He speaks glowingly about what a great friend Jimmy was and relates that he has traveled across the country, over a thousand miles, to see him again. When he is questioned about whether Jimmy might forget about an appointment that was made so long ago, he says that Jimmy was the kind of friend who would remain true to the promise he once gave, despite whatever changes might have come to his life over the course of twenty years. Jimmy Wells also takes the bond of his old friendship with Bob seriously. He turns up at the appointed time to see his old friend, and, finding that his friend must be arrested, he leaves because he is emotionally incapable of performing the arrest himself LOYALTY Loyalties to people and ideas can sometimes be difficult to maintain, especially when they're split between a person and an idea that might be close to our hearts. Keeping their 20-year appointment to the minute, Bob's loyalty to Jimmy is obviously unwavering. However, now that's he's a policeman, Jimmy's loyalties to Bob and to the law are put to the test when he discovers his old friend is a wanted fugitive. Loyally is rare, if you find it keep it! REMEMBER Doing the right thing must take precedence over everything else. Be slow in choosing a friend because it takes time to find a real one. Modals They are auxillary verbs that provide additional and specific meaning ti the mainverb of the sentence. • Can • Could • May • might • Must • shall • Should • Ought to • Will • Would Subject Modal verb They do not accept conjugation They do not need other auxiliary verbs Forms There is no “s” ins singular There is no “do/does” in the question There is no “don’t / doesn’t” in the negative

Modal verbs do not have infinitives or –ing forms Modal verbs are followed by an infinitive without to Modal verbs do not habe all the tenses Modal verbs use other verbs to complete the tenses Can is completed with be able to Must is completer with have to They can have more than one meaning depending on the situations Single concept modal: they have one meaning Double concept modal: they have two meanings Modals in past: they are used to express a situitaion in the past

Human Rights and Search for One’s Identity We must all know the Bill of Rights. Here is some basic information about this bill. ● A bill of rights is called a declaration of rights. ● It is a list of the most important rights to the citizens of a country. ● Its purpose is to protect those rights against infringement. ● It originates from England. ● It constitutes the fundamental rights and liberties.

The Philippine Bill of Rights is in Article 3 of the 1987 Philippine Constitution which applies to all citizens of the Philippines. Know Your Rights Historians have recorded in the pages of history books that rulers and dictators have taken away people's rights. Do you know that in some parts of the world, in the past, and even today, people cannot worship as they please, talk freely, or even gather with groups of friends or travel? Human laws which include the Bill of Rights protect women, men, adults, and even children. You, too, have your own rights. The United Nations, for example, actively advocates the rights of children. It is important that you know your rights, so that you can stand up for yourself. The Child's Rights Anonymous Let me grow as I want to be Let me know why I want to grow like me; Not like my Mommy wants me to be, Nor my Dad aspires me what I'll be Or my teacher orders me what I should be. Please guide me to understand and help me grow Please let me be what I wish to be Let me be me Just like me!