ITSCM 306: Six Sigma Quality

These flashcards cover key terms and concepts from the ITSCM 306 lecture on Six Sigma Quality, focusing on graphical tools and process capability.

Pareto Analysis

A technique that helps to prioritize problems based on their frequency and impact, based on the 80/20 rule.

Scatter Diagram

A graphical representation of the relationship between two variables, used to identify correlations.

Cause-and-Effect Diagram (Fishbone)

A visual tool that helps identify root causes of a problem by categorizing potential causes.

Process Capability

Measures whether a process can consistently produce outputs that meet design specifications.

Specification Limits

The upper and lower limits set externally by customers or standards to determine quality of outputs.

One-Sided Specification Limits

Limits that only require either an upper or lower specification, based on which side poses a risk to quality.

Z-score

A measure that indicates how many standard deviations an element is from the mean, used in statistical analysis.

Cumulative Percentage

The running total of frequencies, shown as a percentage, often used in Pareto charts.

Defective rate

The percentage of products or outputs that do not meet quality standards.

Quality Control

The practice of ensuring that products and services meet established quality standards.

Excel Charting

The process of creating visual representations of data within Microsoft Excel to analyze information.