Chapter 1-3 Life skills, Professional image, and Communicating for success

Ethics

The moral principles by which we live and work

Game plan

The conscious act of planning your life, instead of just letting things happen

Goal setting

the identification of long-term and short-term goals that helps you decide what you want out of life

Mind mapping

A graphic representation of an idea or problem that helps organize one’s thoughts

Mission statement

A statement that establishes the purpose and values by which an individual or institution lives and works; it provides a sense of direction by defining guiding principles and clarifying goals as well as how an organization operates

Mnemonic

Any memorization device that helps a person recall information

Organization

A method used to store new information for short-term and long-term memory

Perfectionism

An unhealthy compulsion to do things perfectly

Prioritize

To make a list of tasks that need to be done in the order of most-to-least important

Procrastination

Putting off until tomorrow what you can do today

Repetition

Repeatedly saying, writing, or otherwise reviewing new information

Self-actualization

Fulfilling one’s full potential

Image enhancers

Behaviors that improve the quality of your professional image through specific methods for conducting and representing yourself

Nonverbal communication

Communication expressed by body language, eye contact, facial expressions, and gestures

Personal grooming

The process of caring for the parts of the body and misting an overall polished look

Personal Hygiene

Daily maintenance and cleanliness by practicing good healthful habits

Portfolio

A display of your talents and work for potential clients and employers to evaluate your professional skills

Professional image

The impression projected by a person engaged in any profession, consisting of outward appearance and conduct exhibited in the workplace

Soft skills

Personal attributes that enhance an individuals interactions, job performance, and career prospects

Work ethic

Taking pride in your work and committing yourself to consistently doing and excellent job for your clients; employer; and the salon, spa, or barbershop team

Client consultation

Communication with a client that determines what the client needs are and how to achieve the desired results

Client intake form

Also known as a client questionnaire, consultation card, or health history form; used in beauty and wellness services as a questionnaire that discloses the clients contact informations, products used, hair/nail/skin care needs, preferences, and lifestyle; also includes all medications, both topical and oral, along with any known medical issues, skin or scalp disorders, or allergies that might affect services

Effective communication

The act of sharing information is successfully understood

Reflective listening

Listening to the client and then repeating, in your own words, what you think the client is telling you

Service record card

The clients permanent progress record of services received, results formulations, and products purchased or used