CPC PRELIMS

verbal, non-verbal, visual

types of communication according to mode

intrapersonal, interpersonal, extended, organizational, intercultural

types of communication according to context

intrapersonal communication

talking to oneself

interpersonal communication

one on one (through classmates or friends)

extended communication

the use of digital tools to send messages over a distance beyond face to face interaction

organizational communication

plays in organizational context (company, school, hospital)

formal structure and informal structure

two types of organizational communication

intercultural communication

conversation with different culture

downward communication

flows from upper to lower position

upward communication

bottom-up in which subordinates send communication to their superiors/bosses hearing their views/feedbacks on organization

horizontal communication

lateral approach as it takes place among people belonging to the same level but coming from different departments or units

crosswise communication

diagonal approach in nature as employees from different units or department working at various levels communicate with each other

formal and informal communication

types of communication according to purpose and style

aristotle, laswell, shannon-weaver, berlo

communication models

aristotle’s communication model

speaker centered

speaker

person who deliver the speech

speech

message

audience

receiver of the message

laswell’s communication model

emphasizes the effect of communication

shannon-weaver communication model

identify and analyze the components of communication and how to improve it (emphasize how noise affect the conversation)

berlo’s communication model

helps understand the communication process and the factors that affect the conversation

ethics

of or relating to principles of right and wrong behavior

ethical communication

understands that one’s thoughts must be conveyed and expressed effectively and concisely, and that the resulting actions or consequences will be based solely on how the messages was communicated

disclose vital information, provide complete and accurate information, be courteous

3 ethical communication

globalization

derived from the word globalize, which refers to the emergence of an international network of economic systems

globalization

process by which people and goods move easily across borders.

globalization

process of interaction, integration, and communication among the people, companies, and governments

colonization, migration, technology

drivers of globalization

the internet

the greatest factor that bought the highest peak of globalization is the internet

the rise of social media

computer-mediated technologies that are using internet in facilitating the creation and sharing of information, ideas, interests, experiences, and other forms of expression via community networks

cultural, racial, ethnic, gender roles, individual, social class, age, the roles of identity

cultural issues affecting communication

cultural identity

culture can be defined as the values, attitudes, and ways of doing things that a person brings with him from the particular place where he was brought up as a child

racial identity

 refers to how one’s membership to a particular race affects how one interacts with co-workers of different races

ethnic identity

highlights the role ethnicity plays in how two co-workers from different cultures interact with one another

gender roles

another factor that impacts intercultural

individual identity

 this means that how a person communicates with others from other cultures depends on his own unique personality traits and how he himself is.

social class

the social identity factor refers to the level of society that person was born into or references when determining who she wants to be how she will act accordingly

age identity

refers to how members of different age groups interact with one another.

the roles of identity

refers to the different roles a person plays in his or her life including their roles as a husband or wife, father, mother or child, employer or employee, and so forth