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a sender
a receiver
Communication involves
Active, involved, passive, and detached
Forms of listening
The receiver sends feedback to the sender
What is the last step in the communication process?
Speed of feedback
Channel
Type
Language source
Which of the following are factors that can affect the richness of a medium?
nonverbal communication
nondefensive communication
active listening
Empathy
Communication skills that impact communication competence include:
Women
_______ tend to touch more during communication showing empathy.
They take part in a process that involves two parties.
They process the information they exchange.
They decipher the information they exchange.
When people communicate, they do what?
1- Sender encodes message
2- Message is transmitted through a medium
3- Receiver decodes the message
4- Receiver sends feedback through a medium
List the steps in the communication process in order
Information is better communicated
Media that is more rich results in which of the following outcomes?
competence
A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication ___________.
listening
When a listener takes the time to decode and interpret a verbal message, this process is called:
caring
warmth
What does the nonverbal communication form of touching convey?
defensive
When people believe they are being attacked or threatened, they become ___________
a sender
a receiver
Communication involves which of the following?
using observations about others' feelings in communications with them
noticing others' emotions
Which of the following actions are needed to be empathetic?
The receiver sends feedback to the sender.
What is the last step in the communication process?
pattern
A person's characteristic speaking ________ is their linguistic style.
the media type
the message's channel
feedback's speed
Which of the following are factors that can affect the richness of a medium?
the processing of information
mindful attention
Which of the following are needed for listening to take place?
rapport and relationships
What aspect of conversational skills and habits do women focus on?
Passive-aggressive
Defensive
Which of the following types of behavior is exhibited when people believe that they are being attacked or threatened?
texting devices
instant messaging devices
What communication methods do younger generations prefer over more traditional communication methods?
feelings
thoughts
When people are empathetic, they acknowledge the _____ of others.
Use a variety of media based on the circumstances.
Give credit to people for their ideas regardless their gender.
Clarify any norms concerning communication.
What are recommended practices for improving communications between sexes and generations
word choice
jokes
directness
According to Deborah Tannen, linguistic style includes such features as
False
True or false: Social media are all based on a single technology.
Information is better communicated.
Media that is more rich results in which of the following outcomes?
social media
To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?
building relationships
offering support
conversational skills
What are some examples of communication styles associated with women?
Losing productivity
Which of the following is the biggest negative impact of social media use by employees at their workplaces?
Millennials
Gen Xers
Which of the following groups are more likely to communicate via digital devices?
Prioritize 20% of e-mails and defer the other 80%.
Use folders and categories to organize your inbox.
Do not check e-mails at all hours.
Which of the following are useful tips for managing e-mail?
avoiding assumptions based on sex or age
employing a variety of communication media
It is possible to improve communications between the sexes and generations by:
It has a code of conduct for participating in meetings.
It provides enhanced communication over e-mail and texts.
Which of the following statements about videoconferencing are true?
social media
What uses web-based and mobile technologies to generate interactive dialog with members of a network?
ending the presentation with a solution
explaining why the subject matters
considering what the audience knows
Which of the following are elements in framing a presentation?
to boost productivity
What is the main driving force behind the use of all forms of technology, including social media, at work?
cyberloafing
Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?
crucial conversations
Ending a relationship and talking to a coworker who has behaved offensively are examples of ________
productivity
Although it is essential, if not managed effectively, e-mail can be a huge _________ drain.
phone calls.
texts.
Videoconferencing services are growing in popularity because they provide more visual communication than
to think of it as a journey
A useful way of framing a presentation is
social media
To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?
offer suggestions in a polite manner
speak to specific behaviors and situations
be sensitive
During coaching conversations, what can employees do to discuss problems with their bosses?
conversations
Crucial ________ are discussions between two or more people where the stakes and emotions are high, and opinions vary.
by avoiding anything that may be seen as rude or embarrassing
by creating social media accounts for personal and professional use
by learning the company's social media policies
How can employees avoid the pitfalls of social media at work?
Do not check e-mails at all hours.
Prioritize 20% of e-mails and defer the other 80%.
Use folders and categories to organize your inbox.
Which of the following are useful tips for managing e-mail?
It provides enhanced communication over e-mail and texts.
It has a code of conduct for participating in meetings.
Which of the following statements about videoconferencing are true?
by learning ways to handle crucial conversations
by being aware of linguistic difference between women and men
by paraphrasing and summarizing what others communicate
How can managers avoid miscommunication and ensure that employees get the intended message?
ending the presentation with a solution
explaining why the subject matters
considering what the audience knows
Which of the following are elements in framing a presentation?
True
True or false: Establishing a trusting relationship with your boss may make you the "go to" person to fill in when needed.
Remember that all communication is like a presentation.
Avoid miscommunication due to gender and generational differences.
Look for ways the message can be misinterpreted.
What techniques can an individual use to communicate more effectively?
productivity
Although it is essential, if not managed effectively, e-mail can be a huge _________ drain.
True
True or false: A manager's behavior is one of the most powerful means of influencing others.
be sensitive
speak to specific behaviors and situations
offer suggestions in a polite manner
During coaching conversations, what can employees do to discuss problems with their bosses?
by avoiding anything that may be seen as rude or embarrassing
by learning the company's social media policies
by creating social media accounts for personal and professional use
How can employees avoid the pitfalls of social media at work?
by paraphrasing and summarizing what others communicate
by being aware of linguistic difference between women and men
by learning ways to handle crucial conversations
How can managers avoid miscommunication and ensure that employees get the intended message?
Avoid miscommunication due to gender and generational differences.
Look for ways the message can be misinterpreted.
Remember that all communication is like a presentation.
What techniques can an individual use to communicate more effectively?
by creating social media accounts for personal and professional use
by learning the company's social media policies
by avoiding anything that may be seen as rude or embarrassing
How can employees avoid the pitfalls of social media at work?
