OB- JSU- Chapter 9

• a sender

• a receiver

Communication involves

Active, involved, passive, and detached

Forms of listening

The receiver sends feedback to the sender

What is the last step in the communication process?

Speed of feedback
Channel
Type
Language source

Which of the following are factors that can affect the richness of a medium?

nonverbal communication
nondefensive communication
active listening
Empathy

Communication skills that impact communication competence include:

Women

_______ tend to touch more during communication showing empathy.

• They take part in a process that involves two parties.

• They process the information they exchange.

• They decipher the information they exchange.

When people communicate, they do what?

1- Sender encodes message
2- Message is transmitted through a medium
3- Receiver decodes the message
4- Receiver sends feedback through a medium

List the steps in the communication process in order

Information is better communicated

Media that is more rich results in which of the following outcomes?

competence

A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication ___________.

listening

When a listener takes the time to decode and interpret a verbal message, this process is called:

• caring

• warmth

What does the nonverbal communication form of touching convey?

defensive

When people believe they are being attacked or threatened, they become ___________

• a sender

• a receiver

Communication involves which of the following?

• using observations about others' feelings in communications with them

• noticing others' emotions

Which of the following actions are needed to be empathetic?

The receiver sends feedback to the sender.

What is the last step in the communication process?

pattern

A person's characteristic speaking ________ is their linguistic style.

• the media type

• the message's channel

• feedback's speed

Which of the following are factors that can affect the richness of a medium?

• the processing of information

• mindful attention

Which of the following are needed for listening to take place?

rapport and relationships

What aspect of conversational skills and habits do women focus on?

• Passive-aggressive

• Defensive

Which of the following types of behavior is exhibited when people believe that they are being attacked or threatened?

• texting devices

• instant messaging devices

What communication methods do younger generations prefer over more traditional communication methods?

• feelings

• thoughts

When people are empathetic, they acknowledge the _____ of others.

• Use a variety of media based on the circumstances.

• Give credit to people for their ideas regardless their gender.

• Clarify any norms concerning communication.

What are recommended practices for improving communications between sexes and generations

• word choice

• jokes

• directness

According to Deborah Tannen, linguistic style includes such features as

False

True or false: Social media are all based on a single technology.

Information is better communicated.

Media that is more rich results in which of the following outcomes?

social media

To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?

• building relationships

• offering support

• conversational skills

What are some examples of communication styles associated with women?

Losing productivity

Which of the following is the biggest negative impact of social media use by employees at their workplaces?

• Millennials

• Gen Xers

Which of the following groups are more likely to communicate via digital devices?

• Prioritize 20% of e-mails and defer the other 80%.

• Use folders and categories to organize your inbox.

• Do not check e-mails at all hours.

Which of the following are useful tips for managing e-mail?

• avoiding assumptions based on sex or age

• employing a variety of communication media

It is possible to improve communications between the sexes and generations by:

• It has a code of conduct for participating in meetings.

• It provides enhanced communication over e-mail and texts.

Which of the following statements about videoconferencing are true?

social media

What uses web-based and mobile technologies to generate interactive dialog with members of a network?

• ending the presentation with a solution

• explaining why the subject matters

• considering what the audience knows

Which of the following are elements in framing a presentation?

to boost productivity

What is the main driving force behind the use of all forms of technology, including social media, at work?

cyberloafing

Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?

crucial conversations

Ending a relationship and talking to a coworker who has behaved offensively are examples of ________

productivity

Although it is essential, if not managed effectively, e-mail can be a huge _________ drain.

• phone calls.

• texts.

• e-mail

Videoconferencing services are growing in popularity because they provide more visual communication than

to think of it as a journey

A useful way of framing a presentation is

social media

To enhance productivity, which tool may be used to collaborate and communicate with colleagues and customers?

• offer suggestions in a polite manner

• speak to specific behaviors and situations

• be sensitive

During coaching conversations, what can employees do to discuss problems with their bosses?

conversations

Crucial ________ are discussions between two or more people where the stakes and emotions are high, and opinions vary.

• by avoiding anything that may be seen as rude or embarrassing

• by creating social media accounts for personal and professional use

• by learning the company's social media policies

How can employees avoid the pitfalls of social media at work?

• Do not check e-mails at all hours.

• Prioritize 20% of e-mails and defer the other 80%.

• Use folders and categories to organize your inbox.

Which of the following are useful tips for managing e-mail?

• It provides enhanced communication over e-mail and texts.

• It has a code of conduct for participating in meetings.

Which of the following statements about videoconferencing are true?

• by learning ways to handle crucial conversations

• by being aware of linguistic difference between women and men

• by paraphrasing and summarizing what others communicate

How can managers avoid miscommunication and ensure that employees get the intended message?

• ending the presentation with a solution

• explaining why the subject matters

• considering what the audience knows

Which of the following are elements in framing a presentation?

True

True or false: Establishing a trusting relationship with your boss may make you the "go to" person to fill in when needed.

• Remember that all communication is like a presentation.

• Avoid miscommunication due to gender and generational differences.

• Look for ways the message can be misinterpreted.

What techniques can an individual use to communicate more effectively?

productivity

Although it is essential, if not managed effectively, e-mail can be a huge _________ drain.

True

True or false: A manager's behavior is one of the most powerful means of influencing others.

• be sensitive

• speak to specific behaviors and situations

• offer suggestions in a polite manner

During coaching conversations, what can employees do to discuss problems with their bosses?

• by avoiding anything that may be seen as rude or embarrassing

• by learning the company's social media policies

• by creating social media accounts for personal and professional use

How can employees avoid the pitfalls of social media at work?

• by paraphrasing and summarizing what others communicate

• by being aware of linguistic difference between women and men

• by learning ways to handle crucial conversations

How can managers avoid miscommunication and ensure that employees get the intended message?

• Avoid miscommunication due to gender and generational differences.

• Look for ways the message can be misinterpreted.

• Remember that all communication is like a presentation.

What techniques can an individual use to communicate more effectively?

• by creating social media accounts for personal and professional use

• by learning the company's social media policies

• by avoiding anything that may be seen as rude or embarrassing

How can employees avoid the pitfalls of social media at work?