quality of goods and services

quality control defination

checking for quality of a good or service at the end of the production process

quality assurance

setting quality standards throughout the production process and checking these are reached at each stage of the process

• Businesses will ensure quality standards are set, and then employees will apply these standards throughout the business.

what is quality control

• Quality control is a traditional way to ensure that products leave the factories without defects.

• Quality inspectors’ job is to maintain/check quality regularly for errors.

• The whole production batch might have to be redone if errors are found.

• Their job is also to prevent any production errors before they happen during production, which will lead to money loss.

pros of quality control

1. Eliminates faults/errors before the customer receives a product or service.

2. Less training is required for the workers.

3. empolyers can focus on production tasks knowing quality of final product will be check by inspectors

cons of quality control

1. It is expensive, as employees need to be paid to check the product or service.

2. Identifies the fault but not how and why it occurred, so it is difficult to remove the problem.

3. Increased costs if products have to be scrapped or reworked or service repeated.

4. not every product can be tested in every case

pros of quality assurance

1. Eliminates faults/errors before the customer receives a product or service.

2. Fewer customer complaints.

3. Reduced costs if products don’t have to be scrapped or reworked or service repeated.

cons of quality assurance

1. It is expensive to train employees to check products.

2. Relies on employees following instructions of the standards set by the business

how to recommend and justify whether to use quality control or quality assurance in a given situation

1. cost; quality method not too costy that a loss made on every product

2. type of product and importance of saftey

3. customer expectations

4. cost of scrapping or reworking the finish product

quality products

are of a standard which meets customer expectations

quality product doent’t mean an excellent product but it does meet customer expecttaions

quality is imp for business bcs

• It establishes the brand image

• It builds brand loyalty

• It maintains a good reputation

• It will help to increase sales

• Attracts more new customers

if quality not maintaied

• Lose customers to other brands/competitors

• Have to replace faulty products or repeat poor service, which raises costs for business

• They have a bad reputation because people with bad experiences will tell others, etc. This leads to lower sales & revenue.