Problem Solving

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6 Terms

1
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Define problem solving

Purposeful act of observing a problem and then deciding to solve it, after considering solutions and deciding upon the BEST one.

2
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What are second and third order effects?

For every action taken there will be a reaction

3
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What is the OODA loop model?

Observe, orient, decide, and act loop

Observe = current situation/facts/known/unkown

Orient = understand your situation/set goals

Decide = select a COA

Act = put your plan in action

<p>Observe, orient, decide, and act loop</p><p>Observe = current situation/facts/known/unkown</p><p>Orient = understand your situation/set goals</p><p>Decide = select a COA</p><p>Act = put your plan in action</p>
4
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When do you use the OODA loop?

Time-sensitive decision

5
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Define the 8-step practical problem solving method (PPSM)

1. Clarify the problem

2. Break down problem & ID performance gaps

3. Set improvement targets

4. Determine root causes

5. Develop countermeasures

6. See countermeasures through

7. Confirm results and process

8. Standardize successful processes

<p>1. Clarify the problem</p><p>2. Break down problem &amp; ID performance gaps</p><p>3. Set improvement targets</p><p>4. Determine root causes</p><p>5. Develop countermeasures</p><p>6. See countermeasures through</p><p>7. Confirm results and process</p><p>8. Standardize successful processes</p>
6
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When should you utilize PPSM?

Long-term daily problems that can be improved gradually