Information Systems Mid-term, Ch.5

Enterprise Resource Planning (ERP)

Helps streamline a core business process.

Finance and Asset Management

Heart of an organization, supports finance related activities!

HR Management

Employee information, hiring process, benefits, and time tracking

Supply Chain Management

Purchasing goods from third-parties or suppliers.

Customer Relationship Management

Marketing strategies, like using social media, and or email to get peoples attention.

Account Payable (AP)

Records and manages money

Account Receivable (AR)

Manages money the customers owe the customers.

General Ledger (GL)

The main record for all the financial transactions.

Inventory

Manages goods, stocks levels, and movement of products.

Procurement

Handles the process of buying goods and services.

Workflow

Making decisions, approving actions, and confirming steps in the process.

Financial Reporting

Helps the company be accountable for the accuracy and reliability of their financial records.

Exception Records

Used to spot fraudulent transactions, including ones committed by employees.

Human Capital Management (HCM)

The HCM information system includes applications and modules with the employee as the central element.

Human Resources Management (HRM)

Tracks each employees demographic information, salary, tax data, benefits, and titles.

Workforce Management

Keeps track of time and attendance, sick leave, vacation leave, and projects assignments.

Talent Management

Recruitment phase, performance evaluations, career development, and planning for after retirement or departure.

Human Capital Metrics

Do we have the talent we need? Are key people leaving?, How productive are our employees?

Supply Chain Management

Optimizes flow of products from supplier to customer.

Supply Chain Management Steps

plan, source, make, deliver, return

Demand Forecast Accuracy (DFA)

The demand of a project.

Flow of goods can be impacted by...

Hurricane, War, Trade wars, or strikes.

Warehouse Management Software (WMS) - Supply Chain

Manages and optimizes inventories, space allocation, and shipments.

Transportation Management Software (TMS) - Supply Chain

To optimize shipping, logistics, and fleet routing and scheduling.

Manufacturing Execution System - Supply Chain

Manages activities and flow through he manufacturing process.

Global Trade Management Software - Supply Chain

Ensures compliance for cross-border transactions for importers and exporters.

Customer Retention - CRM

Attracting new customers, perks for returning customers, and loyalty rewards.

Profitability - CRM

Finding ways to reduce the costs of serving each customer.

Revenue - CRM

Finding new customers, upselling, and cross-selling

Listening to Customers - CRM

Customer surveys.

Email marketing - CRM Strategies

Sending ads through email.

Customer Service and Support - CRM Strategies

click-to-chat feature, call centers.