ADVANCED HIGHER BUSINESS

Describe the 3 branches of the classical school of management

Scientific - looks at the best way to do a job (taylor)

Bureauctratic - focuses on rules and procedures, hierarchy and clear division of labour (weber)

Administrative - emphasises flow of info within org (fayol)

What are Fayol's 5 management functions?

Planning

Organising

Commanding

Co-ordinating

Controlinng

Describe planning

Looking ahead and making provision for the future

Setting clear objectives and decisions ways to achieve them

Describe organising

Providing business with everything it needs to operate

Describe commanding

Directing subordinates ie giving instructions on tasks carried out

Describe co-ordinating

Finding and training staff to carry out the tasks and ensuring they are all working towards the same goials

Describe controlling?

(Feedback and inspecting) is making sure things happen the way they were planned by monitoring and evaluating. By comparing actual and planned performance

What are Fayols 14 principles of management?

Division of labour

Authority and responsibility

Discipline

Unity of command

Unity of direction

Subordination

Renumeration

Centralisation

Scalar chain

Order

Equity

Stability of personnel

Initiative

Espirit de Corps

Describe division of labour

Task specialisation to increase productivity

Describe authority and responsibility

"The right to give orders and exact obedience"

Describe discipline

"Obedience, application, energy" of the individual and warnings, fines and suspension for the enforcement

Describe unity of command

"An employee should receive orders from one supervisor only"

Describe unity of direction

"One head and one plan for a group of activities having the same direction"

Describe subordination

Subordination of individual interest to the general interest

Describe renumeration

Pay should be fair and should reward "well directed efforts"

Describe centralisation

Establish the most effective balance between centralisation and decentralisation

Describe scalar chain

Must follow the "chain of command" up to communicate across

Describe order

"The right person in the right place" to form an effective social order

Describe equity

"Desire for equality and equality of treatment" of employees, a combination of "kindliness and justice"

Describe stability of personnel

Stability of tenure and personnel

Describe initiative

Should encourage and inspire the initiative of employees

What are Mintzberg's 3 categories of the roles of managers?

Interpersonal - managing through people

Informational - managing through information

Decisional. - managing through action

What roles come under interpersonal?

Figurehead

Leading

Liason

Describe figurehead

To represent the org to the outside world.

This helps others recognise the importance attached by the form to various activities and assist the firm in gaining cooperation in pursuit of its objectives

Describe leading

Inspire and motivate employees.

Workers will want to work hard to please their leader thus meeting company objectives more effectively. Their leadership role may require managers to perform staff training and setup teams

Describe liason

Involves developing relationships both within and out with the org.

Managers can foster relationships with those who could later provide favours and important info to assist the running and success of firm

What roles come under informational?

Monitor

Dissemination

Spokesman

Describe monitor

They check progress at each stage.

If problems are identified manager can take corrective action to keep the org on track to meet objectives

Describe disseminator

Distribute and convey information to relevant bodies in the org

Reduces confusion and stress if communication is clear and often

Describe spokesman

Letting members of wider community know what the company is doing.

If manager has displayed effective presentation skills this may win support for the firms objectives

What roles come under decisional?

Entrepreneur

Disturbance handler

Resrouce allocator