Org Com Exam 1

Ch 1-4

Four issues affecting organizational communication are globalization, global insecurity, _______, and changing demographics.

climate change

TorF: The United States is anticipated to be a “majority minority” nation by 2050.

True

________ companies represent a business opportunity for companies wanting to raise their level of environmental responsibility. 

Green

A ____________ model of communication is seen as a “process that produces and reproduces shared meaning.”

constitutive

The idea that successful organizations and groups need to be as “complicated” as the problems that confront them is called… 

requisite variety

TorF: Fayol's Principles of Management provide an accurate description of what managers actually do on the job

False

TorF: Communication in classical organizations is highly formal and standardized.

True

With this type of authority, power rests not in the individual but rather in the expertise that has created a system of rules and norms, according to Weber. 

Rational-legal authority

The classical theories of organizational communication are based on a ___________metaphor. 

machine

Fayol proposes that within an organization, there should be an appointed place for each employee and task within the organization. This is the principle of ________.

order

Time and motion studies can also be useful in finding the proper fit between worker and job.  The proper selection of workers and the importance of ________ are the tenets of Taylor’s theory that relate best to this idea.

training

In classical approaches, which type communication you may observe in organizations?

task

TorF: Theory X and Theory Y involve the assumptions that managers hold about workers.

True

TorF: The Hawthorne Studies were motivated by the classical approach to organizing and led to the human relations approach to organizing.

True

TorF: If an organization exists in a diverse and complex environment, a team-based management approach is not appropriate

False

Human relations principles argue that

satisfaction of higher-order needs leads directly to job satisfaction

Human resources principles are that

satisfaction of higher-order needs leads directly to productivity

The direction of communication in a human resources organization is…

multi-directional

Blake and Mouton's Managerial Grid assumes that effective leaders need to demonstrate both concern for _________ and concern for production.

people

The __________manager is primarily concerned with building relationships with subordinates.

country club

The notion that performance might improve as a simple function of being studied is known as the ________ effect.

Hawthorne

Jamon is a manager in a human resources organization.  He has a message for Bob who works on the assembly line.  What channel is he likely to use to get the message to Bob?

Face to face, telephone, email

TorF: Deal and Kennedy argued that business success could be enhanced through the development of a "strong" culture.

True

The three concepts that characterize systems components include interdependence, __________, and permeability. 

hierarchical ordering

The idea that "a system can reach the same final state from differing initial conditions and a variety of paths" refers to the property of ________.

equifinality

TorF: According to Weick, the goal of organizing is to find equivocality.

False