Performance Management in Canada

These flashcards cover key concepts from the lecture notes on Performance Management in Canada, including processes, methods, challenges, and legal considerations.

What is the purpose of performance management in organizations?

It encompasses all activities related to improving employee performance, productivity, and effectiveness.

What are the three steps in the performance appraisal process?

1) Setting work standards, 2) Assessing actual performance, 3) Providing feedback.

Name one advantage of ongoing performance coaching according to the lecture notes.

It helps employees improve performance through frequent contact and support.

What is a 360-degree appraisal?

A performance appraisal technique that uses multiple raters including peers, subordinates, and supervisors.

What are two common problems with performance appraisals identified in the notes?

1) Halo effect, 2) Central tendency.

What must performance appraisal criteria be in order for them to be valid?

Criteria must be relevant, broad enough to cover all job requirements, and specific.

How does the Management by Objectives (MBO) method work?

It involves setting specific measurable goals with the employee and periodically reviewing progress.

Why is training important for supervisors in the appraisal process?

It ensures they know how to use rating instruments correctly and helps avoid biases.

What does a clear performance standard involve in the appraisal process?

It specifies what is expected of employees and reduces ambiguity in evaluations.

What is the performance management process?

a systematic approach to enhancing organizational performance through improving individual and team performance.

What are the key steps in the performance management process?

setting objectives, monitoring performance, providing feedback, conducting performance appraisals, and implementing improvement plans.

Why is documentation important in the performance management process?

provides legal protection and ensures consistent performance evaluation.

How often should performance be monitored?

with regular check-ins for alignment and timely corrections.

What is a performance appraisal?

a formal evaluation of an employee's job performance, typically conducted annually.

What are performance improvement plans?

structured approaches to help underperforming employees meet performance standards.

What are advanced methods in performance appraisal?

include techniques such as using data analytics, continuous performance management, and AI-driven assessments to enhance the accuracy and effectiveness of evaluations.