true or false

True or False: A parent of a 14-year old patient should be present for the initial evaluation but not required for followups.

True–it is up to the provider.

True or False: If a patient is being seen for a surgical clearance and they want to be seen for psychiatric issues, they can continue to see that same provider for follow ups without a second psychiatric evaluation.

True.

True or False: A patient is seeing a provider for psychiatric issues and needs a bariatric clearance. The same provider can do the evaluation.

True.

True or False: Any staff can call in any medications to a pharmacy if the provider asks for it.

False–staff can only call in non-controlled medications.

True or False: Some patients may have therapy visits with us, without ever seeing an APN.

False–all new patients get a psychiatric evaluation with an APN first.

True or False: The minimum time for a therapy visit is 45 minutes.

False–minimum is 16 mins and visit type should be changed to a 25-min visit. For 45-min visits, the minimum time is 38 mins.

True or False: A therapy patient can have 3 therapy visits per week.

True–but insurance will only cover one mental health appointment a day.

True or False: A virtual therapy patient may correctly have appointment mode set as In Person.

True–most therapists have mode set as in-person.

True or False: All psychiatric and therapy telehealth patients automatically receive their Zoom links.

False–if an appointment mode is set as in-person, there is no Zoom link created.

True or False: The no show policy is the same for psychiatry and therapy.

False–MyWellbrook is more lenient for therapy no shows.

True or False: Providers should document no show reachouts via chat.

False–it should be documented as a red sticky note with time of reachouts.

True or False: Providers should know what insurances they take.

False–most do not know.

True or False: Telehealth patients have telehealth links that never change.

False–Zoom links always change.

True or False: All insurances, Medicaid or commercial, cover two evaluations in a 12-month period.

False.

True or False: The minimum time for an initial evaluation is 45 minutes.

False–there is no minimum time for initial evaluations.

True or False: A psychiatric followup can be 15 minutes long.

False–all psych followups require a minimum of 16 minutes psychotherapy.

True or False: A psychiatric followup can be 17 minutes long.

True.

True or False: Patients can be late up to 15 minutes for an eval and 7-8 minutes for a followup before being marked as a no show.

True.

True or False: Patients immediately get a text and email when their appointment is created.

True. if on the phone with patients, always ask if they’ve received the email and the text. Otherwise, the email or number is Incorrect.

True or False: Patients can have a therapy and psychiatric appointment in one day.

False.

True or False: Therapy visits are billed under an LSW.

False–they are billed under the supervising LCSW.

True or False: If patients test negative in ADOS, they can still be sent ABA therapy referrals.

False–referrals should only be made if an autism diagnosis is positive.

True or False: Medication changes should always be discussed during an appointment.

True.

True or False: Accommodation/disability forms should always be completed during an appointment.

True. forms should also be completed by the provider. Staff should only be adding signatures and dates and helping the

provider send the form out.

True or False: We can tell an OPC case manager if we saw an OPC patient they sent us, without an ROI.

True. We cannot share any more information than this without an ROI.

True or False: In Inbox, you may grab and archive into your folder more than three items at once.

False.

True or False: It’s possible to tell who read your Charm chat message.

True.

True or False: Patient source should never be blank, under any circumstances.

True.

True or False: In patient consent forms, patients agree to certain conditions regarding appointments and medications.

True.

1. Being referred out if they miss more than two appointments

True

Being referred out if they are abusive or inappropriate to staff

True

Wait up to 24 hours for medications to be sent to pharmacies

False–patients agree to wait up to

48 hours, and not to expect refills on weekends.

4. Only be in the state of NJ for their appointments and are not driving a car

True

Lost/stolen medications may not be refilled

True