MGT CH. 7: Trust, Justice, and Ethics

What is the definition of trust?

The willingness to be vulnerable to an authority based on positive expectations about the trustee’s actions and intentions.

What are the three sources of trust?

Disposition-Based Trust, Cognition-Based Trust, and Affect-Based Trust.

What is disposition-based trust?

Trust that depends on personality traits and a general trust propensity.

What is trust propensity?

A general expectation that others' words, promises, and statements can be relied upon.

What is cognition-based trust?

Trust that depends on a rational assessment of another person’s trustworthiness.

What is affect-based trust?

Trust based on emotional bonds with the trustee; the rarest form of trust.

What are the three dimensions of trustworthiness?

Ability, Benevolence, and Integrity.

What is ability in trustworthiness?

Skills and competencies that enable an authority to be successful in a specific area.

What is benevolence in trustworthiness?

The belief that the authority wants to do good for the trustor, apart from selfish motives.

What is integrity in trustworthiness?

The perception that the authority adheres to a set of values and principles acceptable to the trustor.

Which dimensions of trustworthiness matter most for a boss?

Ability and Integrity.

Which dimension of trustworthiness matters most for a friend?

Benevolence.

What is justice?

The perceived fairness of an authority’s decision-making (Colquitt et al., 2018).

What are the four types of justice?

Distributive, Procedural, Interpersonal, and Informational Justice.

What is distributive justice?

The perceived fairness of the decision-making outcome and focuses on the allocation of resources and outcomes among individuals.

What is procedural justice?

The perceived fairness of the decision-making process. It emphasizes the importance of consistent, unbiased, and transparent procedures used to arrive at decisions.

What is interpersonal justice?

The perceived fairness of treatment received from authorities.

Based on the Respect rule (Are people treated in a dignified and sincere manner?) and Propriety rule (Do authorities refrain from making improper or offensive remarks?)

What is informational justice?

The perceived fairness of the communications provided by authorities.

Based on the Justification rule – Have authorities explained the decision-making procedures and outcomes in a comprehensive and reasonable manner? And the Truthfulness rule – Have authorities been honest and candid in their communications?

Which type(s) of justice are hardest to maximize as a manager?

Distributive justice because the manager is not generally in charge of the allocation of goods and Procedural justice, because it requires consistency, neutrality, accuracy, correctability, and voice.

What is ethics?

The degree to which behaviors align with generally accepted moral norms.

What is unethical behavior?

Behavior that clearly violates accepted norms of morality.

What are the four components of ethical decision making?

Moral Awareness, Moral Judgment, Moral Intent, Ethical Behavior.

What is moral awareness?

Recognizing that a moral issue exists in a situation.

What is moral intensity?

The degree to which an issue has ethical urgency.

What is moral attentiveness?

The degree to which people chronically notice and think about morality in their daily experience.

What is moral judgment?

The process people use to decide whether an action is ethical or unethical.

What is moral intent?

A person’s commitment to the ethical course of action.

What is ethical behavior?

Behavior that aligns with accepted moral norms.

What is Kohlberg’s Theory of Moral Development?

A theory that argues that as people age and mature, they move through various stages of moral development— each more mature and sophisticated than the prior one”.

What are the 3 stages of Kohlberg’s theory?

Preconventional, Conventional, Principled.

What is the preconventional stage?

Decision-making based on personal consequences (What’s in it for me?).

What is the conventional stage?

Decision-making based on societal expectations and rules.

What is the principled stage?

Decision-making based on internal moral principles and values.

What is the rarest form of trust?

Affect Based Trust since the trust depends on your feelings about the trustee