Business Management and Administration DECA

Which of the following is one of the major responsibilities of environmental law?

Conservation — One of the main responsibilities of environmental law is conserving natural resources and preventing pollution.

If all the individuals who own a business share unlimited liability for the business's losses, these individuals are part of a(n)

General partnership — All partners share liability for business debts.

A barrier to effective listening is often the ___________ of the listener.

Attitude — A negative attitude can prevent effective listening.

An example of a physical communication barrier is

Noise — Background noise distracts the listener.

Which of the following is a relevant question for a job applicant to ask during an employment interview?

What type of training do you provide for this position? — Relevant questions relate to the job and company.

An effective technique for personalizing a telephone sales presentation is to:

Greet the customer by name — Using the name personalizes the call.

One characteristic of letters of inquiry that businesses write to request information from other businesses is that they are:

Short — They include only essential information.

Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has Ella prepared?

Feasibility study — Evaluates pros/cons of a decision.

The primary purpose of a research report is to

Summarize gathered information — It compiles information from an investigation.

A request made by an employee to a supervisor is an example of what type of communication?

Upward — Communication that moves up the chain of command.

When coworkers casually discuss work-related topics at lunch, it is called ___________ communication.

Informal — Casual, unofficial communication.

When participating in a project-status meeting, it is important for participants to

Be prepared to provide an update — Participants must bring required info.

One way for employees to demonstrate a service orientation to customers is to reinforce verbal communication with

Positive body language — Eye contact, smiling, etc.

Employees can generally identify difficult customers

During their initial contact — First interactions reveal customer behavior.

Employees who handle customer complaints need to know how to

Listen with an open mind — Let customers express concerns.

Desire for clothes, lawn care, and CDs would be classified as

Economic wants — They require spending money.

What type of utility do malls and shopping centers provide?

Place utility — Products are available in one location.

Which of the following represents a primary business activity:

Marketing — One of the core business functions.

Businesses operating in the global environment must be sensitive to different traditions, beliefs, and etiquette, which are ____________ factors.

Cultural — Customs and traditions vary by country.

Which of the following economic systems encourages competition in a business?

Market — Individuals and businesses control production.

In business terms, money is the income

Received — Money received is income.

The use of robots in assembly-line work is a form of specialization involving

Capital goods — Machinery performing specific tasks.

What often occurs when a nation's unemployment rate falls?

The inflation rate increases — More employment → more spending → inflation.

Which of the following North American attitudes do many foreign business people consider rude and arrogant behavior?

Directness and impatience — Americans often want to rush business.

When attending a business meeting in France, it is important for United States business people to

Dress conservatively — French business culture expects neutral, professional dress.

The “OK” sign in the US is offensive in Brazil. This suggests businesspeople must be sensitive about

Gestures — Some gestures offend other cultures.

Because Chinese business people take more time to make decisions, foreign business people must be

Patient — Quick decisions are not the norm.

Which of the following is an example of a Saudi Arabian custom that relates to gender:

Women are not permitted to drive a car — Gender-based customs vary.

When reviewing your education and experience to help assess strengths and weaknesses, look for

Patterns — Repeated behaviors/talents reveal strengths.

Jim improves his performance with each new challenge and sets standards for coworkers. He demonstrates

Competition — Competes with himself to improve.

A personal benefit of being interested in and enthusiastic about your job is

It helps you enjoy your job — Enthusiasm increases job satisfaction.

Tony likes to make his own decisions without influence. He is

Independent — Acts and thinks on his own.

Tim apologized for skipping backup duties and offered to fix the problem. He is

Accepting the consequences — Taking responsibility for actions.

Should Joe meet with the vendor at 1 PM if he returns to work at 2 PM?

No — He would only have 30 minutes to meet.

Zack’s supervisor praises him for handling an upset customer. The feedback is

Positive, external — Praise from another person.

Most people handle change better if they

Anticipate it — Expecting change helps adjustment.

One way to show empathy toward another person is to

Share your own experiences — Shows you understand their feelings.

The last step in the persuasion process is

Motivating others to act — Getting someone to take action.

Why do businesses often recognize and reward the accomplishments of work teams?

To motivate members — Reinforcement boosts performance.