The Nature of Business Communication - Vocabulary Flashcards

Vocabulary flashcards covering key concepts and terms from the lecture notes on communication, including the elements, types of noise, and semantic aspects.

Communication

Process of creating, exchanging, and interpreting messages between individuals or groups through verbal, nonverbal, or written means to share information, ideas, or feelings.

Dynamic and complex process

A multi-dimensional social process where sending and receiving messages occur at conscious and unconscious levels through verbal, nonverbal, or visual/audio-visual means.

Sender

The originator or source of a message who encodes information for the listener/reader.

Receiver

The intended recipient who decodes or interprets the message.

Message

The transmissible information that links sender and receiver toward understanding.

Channel

The medium through which a message is transmitted (verbal, nonverbal, written, or visual/auditory).

Noise

Any disturbance or distraction that causes loss or distortion of the message during transmission.

Feedback

The reaction or response of the receiver that is communicated back to the sender.

Situation

The communication setting, including time and place.

Internal Audiences

People within the organization who are the audience of communication.

External Audiences

People outside the organization, such as customers, suppliers, distributors, unions, stockholders, etc.

Semantic Noise

Disturbance in interpretation arising from semantics, such as jargon, cultural differences, or ambiguous wording.

Channel / Physical Noise

Disturbances in the physical transmission of a message, e.g., static, weak internet, construction noise, or poor audio/video quality.

Psychological Noise

Internal thoughts, biases, or emotions that disrupt attention or interpretation.

Physiological Noise

Physical conditions affecting communication, such as fatigue or illness.

Denotative Meaning

The literal, dictionary meaning of a word.

Connotative Meaning

The implied or emotional meaning of a word.

Jargon

Specialized or technical language that may be difficult for some audiences to understand.

Cultural Differences

Variations in norms and communication styles across cultures that can lead to misinterpretation.

Business Communication

Exchange of information and messages aimed at achieving organizational goals within a business setting.

Purpose of Communication

To be understood; ensure accurate interpretation of the message.