8: Communicating in the Workplace and IOC

INTERNAL ORGANIZATIONAL COMMUNICATION (IOC)

EXTERNAL ORGANIZATIONAL COMMUNICATION (EOC)

two types of ORG. / OP. COMM.

INTERNAL ORGANIZATIONAL COMMUNICATION (IOC)

interaction between and among company representatives

EXTERNAL ORGANIZATIONAL COMMUNICATION (EOC)

interaction between the company and outsider

Inform

Request

Enumerate Procedure

Reply

USES OF EMAILS AND MEMOS IN IOC

Subject Line

Opening

Body

Closing

COMPONENTS OF EMAIL AND MEMO

Subject Line

attention getter

Opening

main idea

Opening

Frontload the main idea immediately. (distribute information unevenly)

Body

supporting details

Closing

prepares the reader for the message's ending

consider keying the receiver's full name followed by the email add enclosed in angle brackets

formatting email address

On plain paper, set 1-inch top and bottom margins; 1.25 inches for side margins

If desired, type the company name 1 inch from the top

A double-space below the company name, type heading "Memo" or "Memorandum"

formatting memo

Orientation

Conflict

Emergence

Reinforcement

THE PROCESS OF GROUP DECISION MAKING

Orientation

meeting

Conflict

presenting of different ideas

Emergence

coming up with a final decision

Reinforcement

distributing of tasks

MINUTES OF THE MEETING

describes or specifies what was discussed in a meeting and created as a permanent record for future references

Confirms any decisions made by the group

Records any agreed actions to be undertaken

Enumerates all those who have been any tasks and/or responsibilities

Provides details of the meeting for those who were not able to attend

purpose of motm

RATIFICATION

recalling minutes of the meeting

Meeting Onset

Attendance

Agenda

PARTS OF MINUTES OF THE MEETING

Meeting Onset

contains data, place, and time (start and end) of meeting, presiding officer, and secretary

Attendance

provides a list of members present and absent

Agenda

presents a list of the topics discussed (arranged from the least to the most important) and brief discussion details for each (presented in a bulleted vertical list)

Agenda

also ends with other matters (questions, objections, etc.)