Operations and Supply Chain Final Exam

categories on the goods-services continuum

pure goods, core goods, core services, pure services

weather app on a smartphone is a

pure service

if everything else remains the same, if the revenue or sales decreases, the asset turnover ratio will

decrease

asset turnover ration =

revenue (sales)/total assets

technology push products

start with new technology and look for an appropriate market opportunity

market pull products

there is a market opportunity, so begin product development

core competency

one thing a firm can do better than its competition

5 core supply chain processes

planning sourcing, making, delivering, returning

tier 3 supplier for adidas indy

raw good cotton farmers

productivity

outputs/inputs

when a firm produces a standard item with a stable demand, the reaction rate to differences between actual and forecasted demand would tend to be

small, perhaps just 5-10%

when forecasting for consumer demand, which factor most influences consumer behavior when purchasing specific products

payroll cycle

long range planning

greater than one year

why would AT&T schedule their call centers way over capacity

operators are more productive

diseconomy of scale

when production increases to the point that it becomes difficult to keep the operation’s efficiency

adidas indy’s busiest shipping month is

july

lower learning percentage means

faster learning rate

number one priority for operations managers

safety

boeing 737 jet normally happens under what production process

engineer-to-order

what type of manufacturing layout does adidas indy use

workcenter layout

labor management efficiency is tracked by monitoring metrics on

performance rate and on-standard pctgs

manufacturing center likely to produce the highest variety of products

work centers

high degree customer contact with tight specs

mcdonalds- face to face, but typical routine

low degree customer contact with loose specs

indiana power and light- don’t see customer, each situation is different

cost or price

forms a company’s strategic operational competitive position in their strategic planning

triple bottom line

concept that firms should consider economic prosperity, environmental stweardship, and social responsibility affecting share and stake holders

fabric cut and sew vendors are considered

tier 1 suppliers for adidas indy

the more rapid the growth in exponentional smoothing, the ______ alpha?

higher alpha

polka yokes

built-in tools/procedures to prevent user mistakes

balking

potential customer arrives at a service operation and decides to leave when they see a long line

two things to remember about the US postal service

deliveries are subsidized, deliveries are required to every address

gross national product

not a criterion that influences manufacturing plan or warehouse facility location

kanban squares

marked spaces on a table or the floor that identify where material should be stored

value stream mapping

technique used to identify all of the value-adding/non value-adding processes that materials are subjected to within a plant

five types of waste in a lean system

over-production, excess inventory, poor transportation, scrap, unnecessary motion

how many bottlenecks can a system have at one time

exactly one

what part of the system is Herbie

Drum

what is the goal in the book The Goal

to make money

firms keep supplies of inventory

to meet variation in product demand

the final mile

the last step, delivery method

no final mile for what type of delivery

rail

types of multi-period inventory systems

fixed-order quantity, fixed-time period

DMAIC

acronym that describes the menthodology and chronology of Six Sigma

assignable variation

a deviation in processing output that can be clearly identified and managed

in a forward pick department, what statistical measure of inventory accuracy is the preferred method

unit accuracy

internal failure costs

costs for defectis incurred within the system: scrap, rework, repair

internation port in indiana

Jeffersonville

delphi method

forecasting method that relys on anonomyous expert opinions

capacity utilization rate

= actual output / best operating level

which strategy supports the longest production runs

make to stock

manufacturing process that creates the highest product variety

workcenter

ERP systems are best known as

integrated and modular systems