ITT 420 Chapter 1 System Administrator & Management Practices

Flashcards for ITT 420 Chapter 1 System Administrator & Management Practices

Ethics

Principles of conduct that govern a group of people.

Ethics policies concerning network use fall into two categories:

Policies applying to all users and policies applying only to privileged users.

Informed Consent (Ethics)

People should understand the rules under which they operate, and users should consent to changes being made, especially in extraordinary situations.

Acceptable Use Policy (AUP)

A set of guidelines for acceptable uses of an organization’s computers.

Privileged-Access Code of Conduct

The individual acknowledges that privileged access comes with a responsibility to use it properly.

Copyright Adherence

Policies stating that their members abide by copyright laws.

Working with Law Enforcement

Organizations should have a policy on working with law enforcement agencies.

Setting Expectations on Privacy and Monitoring

Establishing a policy on privacy and monitoring is a fundamental ethical issue.

Being Told to Do Something Illegal/Unethical

Maintain a record of events, verify the request, and verify that it’s illegal or against company policy.

Whistleblower

Reporting illegal activity committed by the organization.

Organizational Structures

How an SA team is structured and how this structure fits into the larger organization.

Decentralized Funding Model

Give the individual departments better or more customized service through having a stronger relationship with their SAs and more control over the work that they do.

Centralized Funding Model

Control costs through tracking them centrally and then reducing them by eliminating redundancy and taking advantage of economies of scale.

Infrastructure Teams

Look after centralized services, such as authentication, printing, email, name service, calendar service, networking, remote access, directory services, and security.

Customer Support

Making sure that customers can work effectively.

Outsourcing

The company may prefer to outsource the entire area to an outsource contract company if system administration is not a key part of the company’s business.

Perception

How people see you; it is a measure of quality

Visibility

How much people see of you; it is a measure of quantity.

A Good First Impression

Important to make a good first impression with your customers

Attitude Problem

Blatant disrespect for the people whom they are hired to serve

The System Advocate

Proactively solves their problems and lobbies for their needs.

The SA visibility paradox

SAs are noticed only if something breaks.

Time

Limited, so it should be used wisely

Interruptions

External events interrupt you with requests

Follow-Through

Completing what you committed to do.

Precompiling Decisions

Make a decision once rather than over and over again.

Communication and Negotiation

Even technical issues are communication issues.

Format of a Negotiation Meeting

Define the terms, get agreement on the common ground, and then work on the more difficult parts.

The Motivation

Money motivates people, but only in the short term.