Customer Service Standard

Reliability

Accurate prescription filling and patient counseling

Assurance

Being knowledgeable about the location of the products in the store and help customers find the products

Responsiveness

Eagerness to help patients and customers any way you can

Tangibles

Using spare minutes to wipe shelves or counters; providing medication information that is easy to read and understand  

Empathy

Acknowledging that patients may be sick, scare, confused, worried, and responding to their feelings

Information

Patient counseling and patient information to take home

Fairness

Helping patients and customers in order of their arrival at the pharmacy

Friendliness

Friendly and upbeat staff; calling patients by their name

Options

Asking and dispensing the patient’s preferred brand

Control

Letting patients know that the remainder of a partial fill will not be available for 2 days