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Mistake acknowledgement
acknowledge the mistake and speak to a colleague
Documentation
record the mistake
Clinical response
make sure breach of confidentiality doesn’t affect patient care
Colleague communication
report the breach of confidentiality to a consultant
Patient communication
communicate with the patient, especially if they are upset about the breach
the 5 domains of response when a mistake has been made
Mistake communication
Documentation
Clinical response
College communcation
Patient communication