CBA 390 - Chapters 1 & 2 Quiz/Homework

CBA 390 - JSU - Chapters 1 & 2 Quiz/Homework

Fit

We build lenses uniquely to the needs of your eyes:

Fit

Timing

Price

Location

Performance

Timing

Get your burger in 1 minute or less—otherwise, you eat free:

Fit

Timing

Price

Location

Performance

Price

We match any price in town:

Fit

Timing

Price

Location

Performance

Performance

The fastest internet in the nation:

Fit

Timing

Price

Location

Performance

Customer Satisfaction

Which of the following is not a dimension or subdimension in a customer’s utility function?

Convenience

Price

Location

Customer Satisfaction

Performance

Fatigue

Which of the following is NOT one of the three system inhibitors?

Waste

Variability

Inflexibility

Fatigue

An emergency room doctor has no patients at the moment.

Which of the following is an example of a system inhibitor?

A customer adds extra weatherproofing to a new truck purchase.

An emergency room doctor has no patients at the moment.

A financial advisor spends time with a client explaining retirement options.

A vacation home is cleaned for the next guests.

Location and Time

What are the subcomponents of inconvenience in a customer utility function?

Location and price

Price and volume

Location and time

Time and performance

Performance

Which of the following characteristics is a subcomponent of the consumption utility in a customer utility function?

Performance

Location

Timing

Price

Timing

A national restaurant chain has just opened a sit-down location at Chicago’s O’Hare International Airport. Next to the sit-down location, it has also established a “to-go” section where travelers can purchase premade sandwiches and salads, as well as drinks and snacks. Which dimension of the customer utility function is particularly emphasized with the “to-go” section?

Performance

Fit

Price

Timing

Performance

A car manufacturer has designed a “special edition” version of its popular two-door coupe. This special edition has increased horsepower compared to the standard model and a sports suspension. Which dimension of the customer utility function is particularly emphasized with the special edition coupe?

Performance

Fit

Price

Timing

B

A suburb of Dayton, Ohio, has four local dry cleaners that compete with each other on the basis of price and service speed. Each of them can perform the same basic services at the same level of quality. The following table provides the price that each dry cleaner charges to clean a two-piece suit, as well as the quoted number of days that the service will take.

Dry Cleaner	Price	Number of Days
A	$ 8.00	3
B	$ 9.50	3
C	$ 9.00	2
D	$ 7.50	4

Which of these dry cleaners are NOT on the efficient frontier?

A

B

C

D

Empty Bottles

Which of the following items would be considered an input in the operations of a soft drink manufacturer?

Brand image

Bottling machines

Empty bottles

Workers

Bottling machines

Which of the following items would be considered a resource in the operations of a soft drink manufacturer?

Water

Bottling machines

Empty bottles

Sugar and or concentrate

Needle

Which of the following items would be considered an input in the operations of a doctor’s office?

Examination table

Nurse

Needle

Stethoscope

Projector

Which of the following items would be considered a resource in the operations of a movie theater?

Popcorn

Projector

Printer ink

Soda

Employee work schedules set a week in advance

Which of the following inefficiencies in a grocery store’s operations results from inflexibility?

Leftover fruits and vegetables

Delivery delays from the warehouse

A surge in customer arrivals at one time

Employee work schedules set a week in advance

Customers incorrectly listing information on forms

Which of the following inefficiencies in a bank’s operations results from variability?

Employees entering the same information twice

Associates reading the terms and conditions of each account to the customer

Customers incorrectly listing information on forms

Employee work schedules set a week in advance

0.3 calls per minute

8 calls/30 mins= 0.3 calls per minute

Based on the data provided in Table 2.5, what is the flow rate of callers from 8:00 to 8:30 am?

Note: Round your answer to 1 decimal place.

Caller	Time in	Time out
1	8:00	8:18
2	8:04	8:19
3	8:04	8:18
4	8:07	8:17
5	8:10	8:22
6	8:13	8:30
7	8:13	8:25
8	8:13	8:25

Flow rate is ________ per minute.

13.0 mins

(Difference in time in and time out and then add: 6+12+16+14+16+12+10+18​=104/8​=13.0 minutes

Based on the data provided in Table 2.5, what is the flow time of callers from 8:00 am to 8:32 am?

Note: Round your answer to 1 decimal place.

Caller	Time in	Time out
1	8:00	8:11
2	8:03	8:18
3	8:05	8:19
4	8:07	8:15
5	8:10	8:26
6	8:12	8:28
7	8:14	8:30
8	8:16	8:32

What is the flow time: _____ per minutes

0.2222

10 customers /45 minutes= 0.2222

Based on the data provided in Table 2.6, what is the flow rate of customers from 9:00 a.m. to 10:00 a.m

Note: Round your answer to 4 decimal places.

Customer	Time in	Time out
1	9:02	9:16
2	9:05	9:21
3	9:06	9:25
4	9:11	9:30
5	9:12	9:36
6	9:12	9:20
7	9:14	9:29
8	9:15	9:45
9	9:16	9:23
10	9:18	9:25

Flow rate: _______ per minute

18.4

Difference in times, then add difference of each time together, then divide by 8 calls)

Based on the data provided in Table 2.6, what is the flow time of customers from 9:00 a.m. to 10:00 a.m?

Note: Round your answer to 1 decimal place.

Customer	Time in	Time out
1	9:02	9:12
2	9:03	9:28
3	9:07	9:17
4	9:07	9:24
5	9:09	9:32
6	9:14	9:27
7	9:16	9:29
8	9:17	9:45
9	9:17	9:25
10	9:19	9:34

Flow time: _________ minutes

5.2 mins

The deli serves 250 customers from 11:30 a.m. to 1:30 p.m., which is a total of:

2 hours=120 minutes

325 / 120 = 2.7083

14 / 2.7083 = 5.2

A campus deli serves 325 customers over its busy lunch period from 11:30 a.m. to 1:30 p.m. A quick count of the number of customers waiting in line and being served by the sandwich makers shows that an average of 14 customers are in process at any point in time. What is the average amount of time that a customer spends in process?

Note: Round your final answer to 1 decimal place.

Average amount of time: _____ mins

43,260

I=R x T
R= 103 Wafers per second
103 per second x 60 (sec per min)= _420 seconds____
T= 7 mins
I= 103 × 420 = 43,260

A Rhode Island company produces communion wafers for churches around the country and the world. The little company produces a lot of wafers, several hundred million per year. When in production, the process produces wafers at the rate of 103 per second. During this production process, the wafers must spend 7 minutes passing through a cooling tube.

How many wafers does the cooling tube hold, on average, when in production (in other words, don’t count the time they are not in production)?

Number of Wafers: ________

348 skiers

Inv= Flow Rate x Flow Time

1900 skiers/60 mins (per hour) x 11 mins (Flow Time) = 348.33333333

One of the chair lifts at a ski resort unloads 1,900 skiers per hour at the top of the slope. The ride from the bottom to the top takes 11 minutes.

How many skiers are riding on the lift at any given time?

Note: Do not round intermediate calculations. Round your final answer to the nearest integer.

Number of skiers: _________

Last year, there were 3,600,000 visitors to a national park and, on average, each visitor spent 16 hours in the park each day.

Last year, on average, how many visitors were in the park each day? Assume the park is open 365 days per year.

Note: Do not round intermediate calculations. Round your final answer to the nearest integer.

Number of visitors: ___________

390,000

I = R x T
I=
R= 130,000 patients a month
T= 3 months
130,000 × 3 months= 390,000

Patients take a drug for severe acne for 3 months and there are 130,000 new patients each month.

How many patients are taking this drug on average at any given time?
Number of Patients: __________

21

CodeDeskInc matches programmers with freelance jobs. It has 32 employees who staff its online chat room. It receives, on average, 255 chat requests per hour, and the average chat session takes 5 minutes to complete (i.e., from start to finish).

On average, how many chat sessions are active (i.e., started but not completed)?

Note: Do not round intermediate calculations. Round your final answer to the nearest integer.

Number of chat sessions: __________

1290 units

A large-scale bakery is laying out a new production process for its packaged bread, which it sells to several grocery chains. It takes 18 minutes to bake the bread.

How large of an oven is required so that the company is able to produce 4,300 units of bread per hour (measured in the number of units that can be baked simultaneously)?

Note: Do not round intermediate calculations. Round your final answer to the nearest integer.

Units: ____________

83 skiers

Flow Rate = Inv / Flow Time
750 / 9 = 83.33

LaVilla is a village in the Italian Alps. Given its enormous popularity among Swiss, German, Austrian, and Italian skiers, all of its beds are always booked in the winter season and there are, on average, 750 skiers in the village. On average, skiers stay in LaVilla for 9 days.

How many new skiers are arriving, on average, in LaVilla every day?

Note: Round your final answer to the nearest integer.

Number of skiers: ___________

7.4 minutes

Inventory = Flow rate × Flow time. 26 people in line (average inventory) = 210 customers / 60 minutes (flow rate) × flow time.
Flow time = 7.4 minutes

Consider the baggage check-in process of a small airline. Check-in data indicate that from 9 a.m. to 10 a.m., 210 passengers checked in. Moreover, based on counting the number of passengers waiting in line, airport management found that the average number of passengers waiting for check-in was 26.

How long did the average passenger have to wait in line?

Note: Do not round intermediate calculations. Round your answer to 1 decimal place.

Flow Time: _______ minutes

8.5 years

Inv = Flow Rate x Flow Time

119 = 14 x Flow Time
119 / 14 = 8.5 Flow Time

A consulting company must hire 14 new associates per year to replace those who have left the company for other positions or have retired. The company employs 119 associates overall.

How long is the average associate employed at the consulting company?

Note: Round your answer to 1 decimal place.

Flow Time: ________ years

Number of tax returns completed

For the purpose of process analysis, which of the following measures would be considered an appropriate flow unit for analyzing the main operation of a local accounting firm?

Number of accountants

Number of tax returns completed

Number of customers with past-due invoices

Number of reams of paper received from suppliers

Hotels B, C, and D are on the efficient frontier

There are four hotels competing with otherwise very similar products on the dimensions of price ($ per night) and amenities (measured by the number of *s awarded by customer reviews).

Which of these hotels are on the efficient frontier?

Note: You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.

Hotel A: price = $200 per night; rating: ***3 star

Hotel B: price = $150 per night; rating: ****4 star

Hotel C: price = $300 per night; rating *****5 star

Hotel D: price = $80 per night; rating **2 star

What are the shipping charges to the customer?

Which of the following operational decisions correspond(s) to the price component of the consumer utility function?

Note: You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.

When will the demand be fulfilled?

What are the shipping charges to the customer?

What is the product or service to be delivered?

Where will the demand be fulfilled?

H4 is Pareto dominated by H1

You are considering four hotels that differ from each other with respect to their price and customer reviews: 

Hotel	Price	Reviews (1 = worst . . . 5 = best)
H1	$ 100	3
H2	$ 250	5
H3	$ 200	4
H4	$ 150	2

Which of the following is a valid conclusion?

H3 is Pareto dominated by H2

H2 is Pareto dominated by H3

H1 is Pareto dominated by H4

H4 is Pareto dominated by H1

offering customers what they want while also making a profit

"Match supply with demand" means _________.

telling customers what they need while reducing prices

offering customers what they want while also making a profit

explaining to customers what they should want while lowering costs

investing in marketing and automation

Location

Our dealership network provides service, wherever in the country you may be:

Fit
Timing
Price
Location
Performance