Communication Ship's Catering

Communication

Communication is an exchange of feelings, ideas, and information, whether by speaking, writing, signals, or behaviors.

Why do we communicate?

to feel respected, to give or get credible information, to vent, to create excitement, to avoid something uncomfortable.

Intrapersonal Communication

It is the thinking that precedes the communication or the communication with self. It includes the internal voice, retrieval and storage of information, and problem solving.

Interpersonal Communication

It happens when two people or more communicate in an informal way to exchange information or build relationships.

Public Communication

In group communication, the message is sent from one person (speaker) to a group of people (listeners).  This type is called lectures.

Mass Media Communication

It happens through electronic means such as radio, TV, Internet and books. (little or no feedback or interaction)

Intercultural Communication

Culture is the collection of values, habits and verbal & nonverbal coding that a group of people have in common.  This communication happens when one person or more communicates with another from different culture.

Non - Verbal Communication

The use of hand signals, gestures, facial expressions, and body language.

Characteristics of effective feedback

Specific

Timely

Descriptive

Sensitive

Helpful

Specific

You wrote a thorough analysis on the Anderson project," rather than "You've been doing a good job lately.

Timely

Give feedback as soon as possible. Excellent feedback presented at an inappropriate time may do more harm than good.

Descriptive

Give facts. Talk about your observations, rather than what you'd concluded from your observations. Focus on the behavior not the person.

Sensitive

When emotions run high, allow a cooling-off period before talking.

Helpful

When feedback is negative, explore alternatives for improvement so the employee has goals to aim for. Use the "sandwich technique" by saying one positive statement followed by the negative feedback and then another compliment.

Interpersonal Barriers

Perception and perceptual selection processes

Organizational Barriers

•Physical distractions

•Information overload

•Time pressure

•Technical and in-group language

•Status differences

•Task and organization structure requirements

•Absence of formal communication channels