Management Ch. 4: Job Satisfaction

Job Satisfaction

A pleasurable emotional state resulting from the appraisal of one’s job or job experiences.

Value-Percept Theory

Argues that job satisfaction depends on whether you perceive that your job supplies the things that you value.

Dissatisfaction Formula

Dissatisfaction = (Vwant - Vhave) x Vimportance, where Vwant reflects desired values, Vhave indicates supplied values, and Vimportance reflects value significance.

Pay Satisfaction

Employees’ feelings about their pay, focusing on whether it is deserved, secure, and sufficient.

Promotion Satisfaction

Employees’ feelings regarding the fairness and frequency of promotions within a company.

Supervision Satisfaction

Employees’ feelings about their boss, including competence and communication skills.

Coworker Satisfaction

Employees’ feelings about their coworkers, based on their helpfulness, responsibility, and enjoyment.

Skill Variety

The degree to which a job requires several different activities that involve various skills and talents.

Task Identity

The degree to which a job requires completing an entire, identifiable piece of work with a visible outcome.

Task Significance

The degree to which a job has a substantial impact on the lives of others.

Autonomy

The degree of freedom, independence, and discretion an individual has in performing their job.

Feedback

The degree to which performing a job provides clear information about how well the employee is doing.

Meaningfulness of Work

The degree to which work tasks are perceived as significant and meaningful by the employee.

Responsibility for Outcomes

The degree to which employees feel they are responsible for the quality of the unit’s work.

Knowledge of Results

The extent to which employees know how well or poorly they are performing their tasks.

Emotional Labor

The need to manage emotions to successfully fulfill job duties.

Emotional Contagion

The phenomenon where one person can