Management Styles and Statistical Process Control

These flashcards cover key concepts and definitions related to management styles and statistical process control for exam preparation.

Management Styles

Different approaches to overseeing and leading teams or projects.

Transactional Leadership

A management style focused on performance-driven and reward-based systems.

Transformational Leadership

A management style that is inspiring, visionary, and motivational, often driving change.

Servant Leadership

A management style that emphasizes serving employees to enable their success.

Democratic Style

A management style where decisions are made collaboratively with team input.

Autocratic Style

A management style characterized by centralized decision-making with minimal employee input.

Laissez-Faire Style

A management style involving minimal managerial intervention, allowing autonomy.

Situational Leadership

A flexible leadership style that adapts to employee readiness and task maturity.

Quality

The degree to which a project meets stakeholder expectations.

Scope (project success metric)

Refers to whether the project achieved its intended results.

Schedule (project success metric)

Refers to whether the project met its deadlines and milestones.

Budget

Refers to whether the project was delivered within the agreed-upon budget.

Team Satisfaction (project success metric)

Measures whether the team was satisfied with the project.

Customer Satisfaction

Measures whether the project received positive feedback from clients, stakeholders, and sponsors.

Statistical Process Control (SPC)

A method to monitor, control, and improve processes using data and statistics.

Process Capability Index (Cpk)

A measure of how well a process can produce parts that meet specifications.

Standard Deviation

A statistical measure of how spread out values are relative to the mean.

Random Variation

Natural fluctuations in a process caused by many small factors.

Special Cause Variation

Unexpected variation in a process with a specific, identifiable cause.

80-20 Rule (Pareto Principle)

A principle stating that 80% of outcomes come from 20% of causes.

Control Chart

A tool used in SPC to track process data over time and signal when control is lost.

X̄ Chart

A chart used to monitor the average value of a process over time.

R̄ Chart

A chart used to monitor the range (variability) within each sample subgroup.

Capability Ratio (Cp)

A unitless measure comparing process spread to specification limits.