Freight Brokerage and Sales Vocabulary

A set of practice flashcards focusing on key roles and sales concepts in the freight and logistics industry based on the lecture notes.

Shipping Manager

The person responsible for coordinating a company's outgoing shipments, scheduling transportation, and working with carriers or brokers.

Logistics Manager

The person who oversees the movement of products, including transportation, timing, costs, and supply chain coordination.

Transportation Manager

The person responsible for managing a company's transportation needs, including carriers, routes, shipping costs, and delivery performance.

Supply Chain Manager

A person who manages the overall flow of products, materials, suppliers, inventory, and transportation from beginning to end.

Decision-maker (in freight)

The person who has authority to choose, approve, or change freight providers, such as logistics managers, transportation managers, or owners.

Gatekeeper

A person who controls access to the decision-maker, such as receptionists, administrative assistants, and office managers.

Backup broker

A freight brokerage that a company can contact when their primary broker is unavailable or unable to cover a shipment.

Relationship selling

Building trust and understanding a customer's needs instead of simply trying to make an immediate sale.

Value proposition

A clear explanation of why a customer should consider working with your company.

Family-owned brokerage

A type of brokerage that can offer personal attention, direct communication, accountability, and a relationship-focused approach.