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Stewardship
Fiduciary responsibility for project management.
Trustworthiness
Accurate representation of roles and authority.
Compliance
Adherence to laws and regulations.
Team
Group of individuals with diverse skills.
Stakeholder
Individuals or groups affected by a project.
Value
Ultimate indicator of project success.
Systems thinking
Holistic approach to project management.
Leadership
Guiding and influencing project teams.
Tailoring
Customizing processes for specific project needs.
Quality
Degree to which project meets requirements.
Complexity
Interconnectedness and variability in project tasks.
Risk
Potential for loss or negative outcomes.
Adaptability
Ability to adjust to changing conditions.
Resilience
Capacity to recover from setbacks.
Change
Modification of project scope or direction.
Team agreements
Norms established by project teams.
Organizational structures
Frameworks coordinating project work.
Processes
Defined methods for task completion.
Authority
Right to make decisions and approvals.
Accountability
Answerability for project outcomes.
Responsibility
Obligation to fulfill project duties.
Integrity
Behaving honestly and ethically in engagements.
Satisfaction
Positive feedback from end users on deliverables.
Uniformity
Parity with similar deliverables in production.
Efficiency
Maximizing output with minimal inputs and effort.
Sustainability
Positive impact on economic, social, environmental parameters.
Business Need
Rationale explaining why a project is undertaken.
Project Justification
Connects project rationale to business needs.
Business Strategy
Guides project to achieve value-related goals.
Systems Thinking
Holistic view of project part interactions.
Complexity
Result of human behavior, system interactions, uncertainty.
Leadership
Adapting behaviors to support team needs.
Risk
Exposure to opportunities and threats in projects.
Tailoring
Designing project approach based on context.
Adaptability
Ability to respond to changing conditions.
Resiliency
Ability to recover quickly from setbacks.
Quality
Focus on deliverables meeting project objectives.
Change
Structured approach to transition to desired state.
Internal Influences
Change originating from within the organization.
External Sources
Change influenced by outside factors.
Usability
Ease of use and user experience of deliverables.
Project Life Cycle
Stages through which a project progresses.
Dynamic Circumstances
Constantly changing conditions affecting project performance.
Performance
Deliverable functions as intended by stakeholders.
Conformity
Deliverable meets specifications and is fit for use.
Reliability
Deliverable produces consistent metrics each time.
Resilience
Deliverable copes with failures and recovers quickly.
Quality
Degree of excellence of a product or service.
Top management commitment
Leadership's dedication to quality management principles.
Continuous improvement
Ongoing efforts to enhance products or services.
Dr. Walter A. Shewhart
Pioneer of process variability and control charts.
Dr. W. Edwards Deming
Promoted management's role in quality responsibility.
Dr. Joseph M. Juran
Defined quality as 'fitness for use'.
Dr. Armand V. Feigenbaum
Introduced total quality control concept.
Dr. Philip B. Crosby
Coined 'quality is free' and zero defects.
Dr. Kaoru Ishikawa
Developed cause-and-effect diagrams for quality.
Dr. Genichi Taguchi
Focused on product design quality and loss function.
Mass Inspection
Inspecting products to ensure quality standards.
Quality Control
Processes ensuring products meet quality requirements.
Quality Assurance
Preventive measures to ensure product quality.
Total Quality Control
Management of all quality aspects in production.
Company-wide Quality Control
Quality management across all organizational functions.
Dimensions of Quality
Factors like performance, aesthetics, and safety.
Determinants of Quality
Measured in all production-related functions.
Statistical Control Charts
Graphical tools for monitoring process variations.
Quality of Design
Inherent value of product or service in marketplace.
Quality Conformance
Degree goods/services meet designers' intent.
Ease of Use
Simplicity and intuitiveness of product usage.
Service After Delivery
Support provided post-purchase to customers.
Consequences of Poor Quality
Negative impacts include loss of business and liability.
Cost of Quality
Total costs associated with ensuring quality.
Failure Costs
Costs from defective parts or faulty services.
Internal Failure Costs
Failures found during production, causing rework.
External Failure Costs
Failures found after delivery, leading to returns.
Appraisal Costs
Costs incurred to ensure quality and detect defects.
Prevention Costs
Costs aimed at preventing defects from occurring.
Quality Management
Processes ensuring products meet customer quality requirements.
Deming's 14 Points
Guidelines for improving quality management practices.
ISO 9001
Generic standard for quality management systems.
Certification
Recognition of compliance with quality standards.
Accreditation
Certification of the certifying body's competence.
Quality Assurance
Processes ensuring products meet user satisfaction.
ISO 9000 Series
Standards for quality management and assurance.
Quality Control
Regular testing against quality definitions.
Customer Satisfaction
Meeting or exceeding customer expectations consistently.
Continuous Improvement
Ongoing efforts to enhance products and processes.
Management Responsibility
Leadership's role in ensuring quality management.
