DECA Sem 2 final

When a customer is having difficulty making a buying decision what should the sales person do

stop showing additional merch

during what stage of seeling should you educate a customer about the secial care an item requires

departure

during a presentation what is the max number of items a sales persn should show

three

carreers in sales are limited to one or two fields

false

customers who have developed brand loyalty fort a product will use routine decision making

true

for purchases by debit car a store must pay a flat rate per sale to debit car inssuer

true

Colin sells camping gear

offering related merch

when a customer objects to purchasing an item it is best to be brief and ask why

false

what does upselling mean when suggesting selling

offering related merch

sales people are connected while away from an office through mobile devices or laptops

true

how should a saleperson appraoch a customer who is in a hurryt

quickly

in which selling situation is using the latest jargon acceptable

beds and dressers to hotel managers

in retail demonstrating vaccuiming and dusting might be examples of the approach to the sale

false

encouraging a customer to make a decision ebtwee two items in an examolke of srvice close

false

after visting a customer a sales rep rarelt reports on the sales call

false

the goal of the product presentation is to skillfully present eh products to the customer

true

as a sales person making an appraoch, it is easier to engage a customer when you are in a retail sales sitaution that when yoyu are in organizational sales sitch

false

if a customer wzants an item that is out of stock, a salesperson might suggest a differn peroduct that would meed the customers needs

true

determinign a retail customers needs in done immediatelyt after the appraoch

true

As a customer ;leaves a shop the sales person should that him or her

true

the time for suggestionn seeling is immediately before a sale is closed

false

what type of sales techniques are prohibnited by most bvusinesses

illegal and damging to rep

a customer gives you a 20 dollar bill for a 1839 purchase

false

a customer asks a store to put an item on layway -

true

it is important for a salesperson to use words that use generalized dicription in making a product presetation so the customer will not be swayed

false

Jason has always purchased apple products

routine decision making

what type of sales close would a customer view as a pressure tactice

standing room only close

during which step of the sale should you learn what the reil customer is looking for

determining needs

what system involves finding customers and keeping them satisfied

customer relationship management

the anthony family hired a travel agent

limited

feature benefit selling refers to the basicl phsical attricbutes of a product

true

what is the name of the contract between a buy and a supplies

purchase order

an opening cash fund is short when there are not enough coins and currenct

false

perfume and cosmetics slaepeople sometimes offer customer a premium

true

How can a sales prson best avoid disagreements with a customer

all of the above

shipping charges are added to abuyers bill after the merch sales tax as been calcualted

true

in an organization sales situation when are customers needs usually detemrined

prospecting

Anne bough three packages

50.04

Lee works in the mens clothing deparment of a large story

greeting approach

it is acceptable for a sales person to uuse jargon during a b2b sale

true

what is a tpyicall cash register arrangment

coins in front, bills in back, last fight comparnment for 1 biils

a sales person says to a customer ive had many customers express the same concern

acknowleding

a sales person can contiue with the sales process if a trial close fails in a retail setting

true

how might a customer feel if you asked several questions in a row

cross examped

for some rpodcuts, it is essential that the customer buy the proper size

false

we cant really buy this car because we have to repaint out house

ASK PEOPLE BEFORE IF THIS IS RIGHT

price

What should you do when a customer interrupts you with auqesiton while you are making change

ignore the interruption

a customer in a computurer tells the sales person i cant buy this

questiopn

what protects customers from fraudulent or unethical seeling practices

sales regulations

maintiang eye contact is an important way to show intresst

true