Didcot Station Master Test

What is the first thing you must do before undertaking any operating duty?

Sign the signing-in book in the Journal Room.

What is the second thing you must do before going on duty?

Sweep the platform.

What is the Society's policy on drugs and alcohol?

The provisions of the Transport & Works Act apply, which make it illegal to report for duty whilst unfit through alcohol or drug consumption.

Who is in charge of day-to-day operations on the site, including train movements?

The Duty Manager

What should be your overriding concern at all times?

The safety of visitors, yourself and other staff.

What must you do if you are involved in an accident resulting in injury to persons (including yourself) or damage?

Carry out any emergency first aid or protection of the train, report the incident to the Duty Manager and complete an accident report form.

What must you do if there is a lineside fire?

Try to extinguish the fire if possible, then report the incident to the Duty Manager who will take further action as appropriate.

What is the meaning of the hand signal with two arms raised above the head?

Stop

What are your watchwords when dealing with the public?

Politeness and helpfulness.

What should you do if the train stops short of the platform?

Stop passengers getting on and off the train and liaise with the Guard and Driver.

If you are talking to a visitor when the train arrives in the platform you must…

Politely break off the conversation and attend to your platform duties.

If a passenger requires help on or off a train you must…

Ask if they would like assistance.

What must you ensure before the train departs from the platform?

That all the doors are closed and the handles are turned to the "secure" position.

What would you do if a photographer jumps down onto the track to take a picture?

Politely ask them to return to the platform by the safest route.

What would be your first action if a passenger was to fall into the gap between the train and the platform?

Immediately attract the attention of the train crew by shouting and giving the stop signal.

How would you deal with an angry visitor, who will not accept your explanation of the situation.

Direct them to the Duty Manager, who will take details for his report.